This is our 4th trip to the Caribbean and the second return to the Tucan. We love this resort. Most resorts are well manicured and the jungle is cleared out. The Tucan, is nestled "in" the jungle. As you walk through the center of the resort, on your way to the huge pool and the beach, you find yourself in the jungle among various animals, birds, reptiles and mayan "artifacts". The trail is not smooth. It his a rough stone and sort of "hilly". A little difficult in flip-flops but manageable.This year, the food was slightly down from years past. Not as much of a selection as we've seen before but its still good. It is safe to eat, despite what some reviews may say. If you're an experienced traveler, you know what to eat and drink and what not to. We tend to shy away from dairy products as they are not what we are use to from the states. If you're looking for a party resort or to "hook up" the Tucan may not be for you. Its geared more to families and couples. The advantage to this is, quiet. You dont have a group of drunk kids ruining your vacation. The staff at the Tucan is amazing. They are so nice and helpful. If you need anything all you have to do is ask. If they can accommodate your request, they will. Rooms are clean and in good condition. Our bed was hard this year but nor horrible. The maid service was great as always. We usually leave $2 US each day and they fill our fridge everyday instead of every other day. The one thing that annoyed us was the cost of extra activities such as massages, para-sailing, etc. The last time we were there, you could get an hour massage for about $50 US, this year the price had almost doubled. Same goes for para-sailing. A 45 minute "ride" was about $45 US, this year, almost a $100 for 30 minutes. I imagine the world economy has affected food and extra services since 2009. Also, the beach was not as well taken care of this year. Small trash items were found all over. Usually they are very well taken care of.

Over all, we love the Tucan. Other resorts we have stayed at lack in comparison to the Tucan but compared to other Iberostars we have stayed at, the Tucan has dropped a few points in our book. If you dont want extra activities or mind the minor things, its a great place to spend your vacation.

You'd think that picking a "5-Star" resort with all inclusive food and drink would be a smart way to avoid getting food poisoning, but evidently not. On the very first day at Iberostar Tucan Resort, somewhere between the mediocre buffets and the so-so first dinner at one of the restaurants, I ate or drank something that gave me a case of "viral gastroenteritis" (aka stomach and intestinal tract virus attack) that not only ruined my birthday (the reason for this trip) but the rest of the week as well and continues to plague me even now back home. As for the all-inclusive, well, when you can't eat or drink anything for three days it sure makes it seem like a waste of money. Beyond that, if you even want to go beyond that, the food was for the most part monotonous and not appetizing, even for my friend who was lucky enough to miss out on my problems and was actually able to eat during our visit.

As for the resort itself, it was a beautiful spot and for the most part the staff was helpful. Oh, and if you are single, don't bother going here, it's pretty much all families and couples.

We spent a week at the tucan November 6th 2012. I have nothing negative to say about this hotel . Everything was great , Check out the Japanese restaurant it's a treat . This hotel cares about the animals, the environment and does what it takes to take care of it . We were privileged to see mama monkey every day with her babies . The jungle part is very nice , you can sit on a bench or even have a massage and just relax and listen. The hotel is in a U shape the open side the beach and the two sides are rooms . Building 10 tucan and 20 quetzal are the only ones that have ocean front rooms and then you walk back 10 buildings on each side . Number 12 tucan side is where we were or 22 are beside the pool and a few seconds from the beach . 15 and 25 are closer to the show area so can be a little loud. We then moved to 2023 because I wanted an ocean front . Same decor in the rooms , very spacious and clean .

The weather was on our side sunny everyday not a drop of rain . They have recycling bins a little everywhere , now if the people can educate themselves and use them ..it would make a difference . :)

The stretch of beach is playacar and it's wonderful . Playacar beach is from the first hotel located beside senior frog or the beginning of the 5th avenue in playa del Carmen , the playacar palace and the last one is the sandos . The tucan is the beside the sandos and 2 and half kilometers from the 5th avenue . So if you walk at a normal pace of 10 minutes per K you are about 25 minutes’ walk from the 5th avenue . The city of playacar is beautifull and safe .

We have stayed at the riu palace Riviera maya and the playacar palace in the past .

Would go back to the iberostar anytime .

Had a great holiday with my husband and 4.5 year old grandson. Hotel rooms and grounds kept very clean. Jungle is amazing, seeing the iguanas, toucans, peacocks etc is so great for kids, my grandson had a blast! We stayed in block 12, it was close to the beach, and the room was on the second floor facing the jungle. Perfect location! Try to get into blocks 11-13 upper floors if you want to see monkeys - they visited us every morning!
Good choice of food. Staff is very friendly, always ready to help, always smile. Lovely clean beach,
I would come here again and again!