We spent a week at the tucan November 6th 2012. I have nothing negative to say about this hotel . Everything was great , Check out the Japanese restaurant it's a treat . This hotel cares about the animals, the environment and does what it takes to take care of it . We were privileged to see mama monkey every day with her babies . The jungle part is very nice , you can sit on a bench or even have a massage and just relax and listen. The hotel is in a U shape the open side the beach and the two sides are rooms . Building 10 tucan and 20 quetzal are the only ones that have ocean front rooms and then you walk back 10 buildings on each side . Number 12 tucan side is where we were or 22 are beside the pool and a few seconds from the beach . 15 and 25 are closer to the show area so can be a little loud. We then moved to 2023 because I wanted an ocean front . Same decor in the rooms , very spacious and clean .

The weather was on our side sunny everyday not a drop of rain . They have recycling bins a little everywhere , now if the people can educate themselves and use them ..it would make a difference . :)

The stretch of beach is playacar and it's wonderful . Playacar beach is from the first hotel located beside senior frog or the beginning of the 5th avenue in playa del Carmen , the playacar palace and the last one is the sandos . The tucan is the beside the sandos and 2 and half kilometers from the 5th avenue . So if you walk at a normal pace of 10 minutes per K you are about 25 minutes’ walk from the 5th avenue . The city of playacar is beautifull and safe .

We have stayed at the riu palace Riviera maya and the playacar palace in the past .

Would go back to the iberostar anytime .

Had a great holiday with my husband and 4.5 year old grandson. Hotel rooms and grounds kept very clean. Jungle is amazing, seeing the iguanas, toucans, peacocks etc is so great for kids, my grandson had a blast! We stayed in block 12, it was close to the beach, and the room was on the second floor facing the jungle. Perfect location! Try to get into blocks 11-13 upper floors if you want to see monkeys - they visited us every morning!
Good choice of food. Staff is very friendly, always ready to help, always smile. Lovely clean beach,
I would come here again and again!

We stayed 6-21 October,Tucan side: We were originaly in block 15, but that only had a close up view of the jungle, with no sunlight so the room was fairly dark all the time, so the second week we upgraded to a sea front junior suite for $60 a night, much better, and the queen size bed was a lot more comfy, However we looked at the Tucan side from the sea and most of the rooms views were of palm trees, so we asked for one on the quitzel side, less palm trees.
This caused a problem when it was time to leave, we were on the wrong side and the coach left without us ! without even calling our names out according to people that were on the coach.so it cost us $50 in a taxi to the airport as Hector the rep, didnt want to know. So if you do this, go back to the Tucan side when you leave.

If you go First Choice/Thomson you will be in the Tucan side, Thomas Cook and others Quitzel side, both are identical apart from some different shops in reception.
The Hotel cant be faulted, very clean all the staff smile and say "Ola" as you pass.

The food, there are lots of the same thing everyday, BUT it would take you 2 weeks to try it all, so stop moaning about it ! there are 14 different salad dressings !!
The chef's carvery will have anything from a large Grouper fish and a turkey to full leg of lamb to a roast beef joint.There is also a nice ice cream station just to the left of the carvery with cookie dough ice cream :)

The main buffet restaurants have large thatched roofs, which the monkeys often come off the trees and walk along, so you may see some when your eating. Tip, make sure there are no bugs in your coffee cups or saucers before you use them.
We ate at most of the a La Carte restuarants but thought the Japanese and the Steak house were best.
Breakfasts are to die for if you have a sweet tooth, waffles, white icing doughnuts, choc doughnuts, sugar doughnuts, Churritos, lots of nice danish and cakes, also next to the toast machine is choc spread, Peanut butter and caramel sauce, and vanilla flavour porridge.

The 2 bars in both receptions serve the best International range of drinks and make great cocktails, you can order at the bar or wait for the waitress to come to you.

The beach has lots of sunbeds as does the pool, we always found a bed at any time of day, The beach also has an ice cream stand near the beach bar, but for some reason this bar suffers from a lot of wasps, they like the sugar on the sweet drinks,If you ignore them, they will ignore you :)
The sea is crystal clear and warm but only has a sandy bottom so isnt too good for snorkeling as there isnt much to see, BUT if you walk to the right on the beach about 500mtrs there are some kayaks in the water and 50 mtrs out to sea just past those is a long dark shadow in the sea, this is about 200-300 large concrete blocks, there are lots of fish and I even saw a lobster here, you can stand on the blocks and its only about 2-3ft deep, tip take some pork chop bones or chicken bones with you, the fish go mad for meat,


We have been to the caribbean for the last 10 years or so and found this hotel to be one of the best we have stayed at.
The walk down to the beach from the main hotel can be taken by the service path around the side of the hotel or by the jungle path :) take your camera, you will see all sorts of animals and birds.
Can the people who stole our "London Olympics 2012" and "RESERVED" towels from our balcony please return them ??

We have just returned from ten day stay at the Iberostar Tucan, Playa Car Mexico, we have had a fabulous time. This is a beautiful hotel, run by an exceptional Management team and staffed by the most professional, warm lovely people. They cannot do enough for you. Every member of staff has a warm friendly nature, and all have genuine lovely smiles. Means a lot. Good customer service. Our room was well equipped cleaned everyday and stocked well with all our needs.
The Hotel grounds are stunning. Such a surprise as we didn't expect such a beautiful setting. Different to anything we have ever experienced before. So many wild animals roaming around and the grounds were spotless as was everywhere else. The restaurants were amazing, the food was first class and so much of it to choose from.
The beach area is breath taking. And the pool is beautiful, again all well tended.We loved it.
Will we go back? Yes! We can't wait. Thank you Tucan, for giving us a Holiday to remember.