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“Outstanding” 5 of 5 stars
Review of Paradisus Playa del Carmen La Perla

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Paradisus Playa del Carmen La Perla
4.5 of 5 Resort (All-Inclusive)   |   5a Av Esq Calle 112 | Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico   |  
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Hotel amenities
Ranked #6 of 201 Hotels in Playa del Carmen
Paradise, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Outstanding”
5 of 5 stars Reviewed May 3, 2014

We went to Paradisus La Perla/Royal Service with our two adult children and their spouses. We are pretty particular. We have stayed at Secrets Maroma together as well. Didn't think any resort could top Secrets Maroma. We were wrong. This Hotel is OUTSTANDING. Our room was a suite, no joke. It was HUGE! Extremely clean, exellent service. Our butler was Fernando. Our beach waiter was Jose Mena. The hostess at La Palada knew our room number after one visit. Definitely pay for Royal Service if you want a more quiet atmosphere to relax. The live music (sax, trumpeter etc) was outstanding at 3:00 p.m. each day at the Royal Service pool. We were initially concerned about not seeing the ocean from the pool area, not a problem, the mangoes really protect the resort if it is to windy at the beach. The food was excellent though out the resort. I have to tell you the king size bed's are absolutely equal to the Ritz Carlton's beds. I slept like a baby, rooms are super quiet and sound proof. If i could change anything i wish the resort was non smoking. We are super sensitive to smoke even though smoking is only allowed outside. The buffet at Nocs was phenomenal! All six of us give this resort 5 stars.

Room Tip: Pay extra for Royal Service if you want more privacy and peace and quiet. We were not looking for a...
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  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, May 5, 2014
Dear Guest,

Thank you very much for your kind words regarding the elements you enjoyed the most during your stay at Paradisus Playa del Carmen La Perla/Royal Service.

We feel satisfied that you enjoyed the comfort in your beautiful room, our unique LUXEclusive plan and the customer service. Your appreciation to some employees´ work like Fernando and Jose Mena will be sent to them in order to motivate them to keep their enthusiasm in serving our guests.

We appreciate your recommendation to future tourists to stay at Paradisus and enjoy the extra amenities and services offered at Royal Service.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,359 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (738)
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English first
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 3, 2014

We visited la Perla for 3 nights on Easter long weekend and honestly, it surpassed all of our expectations. We flew in on the Thursday morning and arrived at 11am to La Perla, coming out of our taxi a hostess immediately greeted us with refreshing towels to cool off after our trip. We have traveled all around Europe, Asia, and most of Central America and this place is really up there when it comes to making you feel special. We were celebrating our 3 year anniversary and they really went out of their way to surprise us. One afternoon we came back to our room and they had a trail of rose petals leading us to a bubble bath they had drawn for us along with a hand written card that was super sweet. We met up with some friends that were spending the whole week at la perla and another couple that was staying at another resort near Tulum and the 6 of us went to Passion restaurant to enjoy the tasting menu with wine pairing and I would definitely recommend the experience. Our beach waiter Carlos was such a champion. He always made sure we were cared for and was so quick! We just winged it when we chose la perla but honestly the service and the care that they give to guests was so excellent that we can't wait to go back. I would recommend this place to anyone planning a trip to the Caribbean! The adults only side of the hotel was an extra bonus.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, May 5, 2014
Dear Guest,

We would like to extend you our gratitude for selecting us to celebrate your anniversary, and for sharing the impressions of your recent stay.

It is magnificent when we know trough your notes that our principal goal was achieved, your entire satisfaction after enjoying all that Paradisus offers.

We strongly believe our employees are our biggest strength to provide the service all our guests deserve, that is why your recognition to Carlos from the beach area has been sent to their supervisor in order to encourage him to continue providing an outstanding service.

Thank you very much for you recommendation and remember that Paradisus will be waiting for your return.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario
1 review
5 of 5 stars Reviewed May 3, 2014

We recently stayed at Playa Del Carmen Paradisus La Pearla. The resort exceeded our expectations in every way. Our concierge, Adriana was flawless in arranging everything from reservations, to finding perfect, off resort excursions. The restaurants were varied and the food was exceptional. Chef Tomas and staff Diago, Misail and JuanJose went out of their way, to make our dining/bar experiences one of the many highlights of our trip.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, May 5, 2014
Dear guest,

Thank you for sharing your wonderful experience with future tourists and with us on Trip Advisor.

It is pleasant for us to know that you enjoyed your stay at our resort and that you appreciated the attentive service of our staff. Especially the service provided by Adriana , Chef Tomas, Diego, Misael and Juan Jose, we will gladly pass on your compliments to them and we are sure that your notes will motivate them to continue with their great job.

Will be an honor to host you again, and take care of you in your next vacation.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 3, 2014

This place is beautiful! The decor is gorgeous and the service was great. I was having a wedding 20 minutes away and I chose this hotel for our friends and family to stay at and they thought it was gorgeous as well. Some are even returning later on this year! I didnt get to try that many restaurants but what I did have was pretty good. I had the royal service and my butler was Neftali and he was very nice and helpful. I told him we were getting married Saturday and he set up something nice for us. I loved that there were different bars to drink at so our wedding party didnt get bored or feel like we had to go somewhere else to have fun. We went to another more expensive resort afterwards for our honeymoon which I wont name and we wish we just went back to Paradisus Playa Carmen La Perla instead. I do have one complaint the room service we ordered twice and it took an hour one time and over an hour the other. Overall the trip was perfect and staying here helped make it so!

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, May 5, 2014
Dear Guest,

We are glad to read the positive impression that Paradisus Playa del Carmen La Perla left on you after your stay.

It is a pleasure to hear that you have enjoyed all the special amenities, services, and benefits of being a Royal Service guest. Be confident that Neftali will receive your recognition to his attentive service to motivate him to continue giving the best of him every day.

It will be a real pleasure to welcome you back to your second home, Paradisus Playa del Carmen, now in your anniversary!

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medellin
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 3, 2014

My friends and I stayed at La Perla during the last week of april. It was a fantastic experience. High quality restaurants and bars. Amazing swiming pools with activities throughout the day. And the rooms are extremly comfortable! AAA experience.

Stayed May 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, May 5, 2014
Dear guest,

You described shortly about the great meals at our restaurants, the amazing pools and comfortable rooms, three significant aspects in every tourists´ expectations list. It is a pleasure for us to read we surpass them during your stay at Paradisus Playa del Carmen La Perla.

We hope to have the opportunity to host you again and keep counting with your preference.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 3, 2014

We travelled here with friends and have never been to Mexico and didn't really know what to expect. We opted for the royal service and never regretted it. The butler, food, and service were all exceptional. Staff friendly too. I would definitely return.

The butler provided extra touches, arranged dinner, and handled out check out and return home. Pool staff were friendly and were quick to refill drinks. Typical with these place was the lack of sun chairs but that is because people tend to monopolize them and then not use them.

Food was good and there were multiple varieties and options.

I've heard people say you need to bring a cup to fill with water because service is slow and we never used ours. We always ha bottled water and adult beverages a plenty.

We even took an excursion to a ruin and the hotel staff helped us decide the way that saved us money. And it turned out to be the better option which we thought would be too expensive.

My only complaint was the gym did not have a lot of cardio equipment - and in the AM there was a wait. Other than that we are already planning our return trip.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, May 5, 2014
Dear guest,

We would like to thank you for taking the time to share this review with us.

It is an honor for us to know that you have enjoyed all the benefits, services, and special amenities of our exclusive Royal Service Area; our main goal is the satisfaction of our guests, we are very happy to learn we accomplished that mission with you.

Thank you again for posting your impressions in Trip Advisor and we will be waiting for your prompt return.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nj
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 3, 2014

La Perla is absolutely the most beautiful resort, modern mixed with Palapas. Every floor and wall is marble, lobbies have water filled areas with turtles and huge fish swimming around. The rooms are huge, bathrooms are fabulous. A Shower made for two with two shower falls on either side. A Tub for two, two modern sinks, separate toilet room. We had Royal service so we had a spa tub on the balcony.We were assigned a "butler" who was really a personal concierge. She made our dinner reservations, our outgoing shuttle reservations, filled our tub with bubbles, added a bottle of champagne and chocolate dipped strawberries on the side, with a trail of rose petals from from door to tub! We did have to find her at first as did other guest with there butlers, so it didnt seem like they were personal butlers The rooms had the most comfortable king size bed I have ever seen, I am usually the pickiest about bathrooms and bedding, but can find no complaints. Every thing was spotless, every day!!
The Royal service restaurant, La Palapa, was excellent for breakfast and lunch, gourmet presentations, which we never have had in an all-inclusive. We did not have to have any buffets! The staff was excellent! We ate twice at Fuego for dinner. This is the adults only Latin restaurant. Excellent!!
We spent most of our time at the Royal pool which had lounge beds for two that we loved. Towel always available. The pool bar was beautiful and had top shelf liquor as did every bar in the resort.
The only downfall for us was the weather was windy, which caused the surf to be too rough to go in and enjoy water activities. The beach at La Perla is very narrow and when I tried to go into water, it was rocky and I could not see the bottom like I could in places like Montego Bay, and Antigua. So I would not recommend the resort for those who want a major beach experience. We have been to Sandals resorts as well as Iberostar. In comparison, La Perla does not offer many activities or an entertainment staff like they do. We were satisfied just relaxing though! We took one tour, through Edventure.com. They are excellent too(see separate review) That was a great day of snorkeling the centotes and exploring Mayan Ruins.
In conclusion, La perla is Gorgeous, clean and a gastro pleasure!!!!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, May 5, 2014
Dear Guest,

First of all, we would like to express our appreciation for sharing your comments about your recent stay at Paradisus Playa del Carmen La Perla.

It is a real gratification for us to know that you have enjoyed all the benefits, services, and special amenities of being a Royal Service guest. We appreciate your compliments on the facilities , the rooms, the pool, the food and the service provided by our colleagues.

Thank you again for your comments and we hope you visit us again in the near future.

Antonio Baez
Hotel Manager
Paradisus Playa del Carmen La Perla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Av Esq Calle 112 | Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Playa del Carmen
#6 Luxury Hotel in Playa del Carmen
#6 Top resorts Hotel in Playa del Carmen
#6 On the Beach Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#15 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Official Description (provided by the hotel):
Located in a spectacular tiny bay, the Paradisus Playa del Carmen La Perla is a hotel for adults only, and one of the most luxurious hotels in Riviera Maya. Combining a prestigious Caribbean setting with world-class facilities, including Royal Service, the ultimate in spa treatments, a relaxed ambience, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. This luxury All-Inclusive Adults Only Resort is located 45 minutes from Cancun International Airport very near the magnificent beaches and attractions such as the Playa del Carmen 5th Avenue, Xcaret, Akumal and Xel-Ha. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico

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