We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A week of Paradise!” 5 of 5 stars
Review of Paradisus Playa del Carmen La Perla

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Paradisus Playa del Carmen La Perla to your Saves list
Paradisus Playa del Carmen La Perla
4.5 of 5 Resort (All-Inclusive)   |   5a Av Esq Calle 112 | Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico   |  
Hotel website
  |  
Hotel virtual tour
  |  
  |  
Hotel amenities
Special Offer
Up to 15% discount
Ranked #13 of 200 Hotels in Playa del Carmen
GreenLeadersPlatinum level
Bedford, Ohio
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“A week of Paradise!”
5 of 5 stars Reviewed October 30, 2013

The resort is clean and extremely beautiful. 5 star all inclusive. The rooms are awesome. The staff was wonderful from the time of arrival to departure. I met some wonderful employees of the resort. Adrian the bartender at the Red Lounge was such a delight. Had plenty of laughs with him. Rafeal a waiter at Naos, was very pleasant and a delight during breakfast. Emanuel the waiter at The Grill pool side was very attentive and friendly. He took very good care of me on a daily basis. The Gabi Club was also awesome. Housekeeping was great. They didn't miss a detail . Room service was great. I'm sure they will remember me! :-) Armundo the bell boy was very helpful. When vacationing again in Mexico, Paradisus Resort will be my choice of stay!

Room Tip: Rooms on the ground floor has pool access from their patios. Some of the second floor rooms are equi...
See more room tips
  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, November 2, 2013
Dear Guest,

First of all, we would like to thank you for letting us know about your experience at Paradisus Playa del Carmen La Perla.

We greatly appreciate all of your kind words and we are thrilled to know that you had such an amazing time in our Resort. Our devotedness is to provide the highest quality service level beyond our guest expectations, and it is a real pleasure to learn we were able to exceed your expectations.

As for the staff members you have mentioned in your review, we will make sure to pass on your kind comments to all of them, whom we are sure did everything out of love in order to make your stay unforgettable.

We hope this is the first of many more times we will have the pleasure to host you at the Riviera Maya.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,061 reviews from our community

Traveler rating
    3,020
    687
    210
    77
    67
See reviews for
337
2,654
52
175
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (932)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hopatcong, New Jersey
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 30, 2013

We stayed at Paradisus La Perla in Mid October. The weather was amazing, the resort was not crowded at all (even with a History Channel event happening). The staff was extremely friendly, the rooms were very clean. Most rooms look out at pool or ocean. The pools were amazing, complete with a swim up bar. THere is one private pool and beach section for "royal service" guests which we were not. I did not feel I was missing anything by not upgrading. YOu do have to make dinner reservations, but often a waiter at the pool would make one for us. The beach at this resort was great. White sandy beaches, CALM water you could simply "lounge" in. It was very hot the day we went to the beach, so we spent hours just hanging in the water, our server would literally bring our drinks to the waters edge!!! THere is a family section on the beach and an adults only section.
The food was EXCELLENT! Brazillian Steak House was great, Sunset Grille (poolside) had great lunch options. Also the Breakfast buffet was amazing! We did not try many dining options as we were there for a long weekend wedding. But what we did have was amazing! The grounds are spotless, quiet and everyone is friendly. This is not a "Spring Break" type of resort. Its great for relaxing, bringing families (on the Esmerelda side), and to go site seeing (if you like excursions).
What else can I tell you that is helpful...
TIP... Don't wait till the end to tip, do it right away and you will be treated like a queen!
Get to beach early for a good spot, umbrella and chairs!
Make dinner reservations!
I never saw people actually using pools by swim up rooms, for the extra spent on it seems a waste! (Just my opinion)

We will definetly come back to this resort again!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, November 2, 2013
Dear Guest,

Thank you so much for selecting us as a destination for your vacation.

We are delighted to read that you spent the best time in our property. Our top priorities are to provide the highest quality service and to show you how to embrace the experience of the Pure Freedom to Just Be.

We are glad to read you enjoyed our facilities, the culinary experience we offer in our different restaurants and to know the service provided for our team was always attentive and focused in your total satisfaction.

We appreciate your kind comments and we hope to have the opportunity to host you in the near future to repeat this wonderful experience.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Playa Del Carmen
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2013

The resort is beautiful & clean, the food was excellent & the skies are sunny all day!! But the most impressive detail at this resort is the staff! Everyone is extremely friendly & attentive! Awesome!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, October 31, 2013
Dear Guest,

Thank you very much for your brief review from your stay at Paradisus Playa del Carmen La Perla.

We sincerely appreciate your kind comments about our facilities, the weather and the culinary experiences offered at all of the hotel’s restaurants, but most of all we thank you for complimenting the service, as our team is the most important resource in our commitment to create memorable and unique experiences.

We look forward for your next holiday in Paradise.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Alberta
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 29, 2013

We went here for our 10th anniversary and to escape from our 3 yr old twins. There are plenty of wonderful aspects of this resort, and we thoroughly enjoyed ourselves. But I have to say, we were a bit disappointed in a few areas:

1. Children -- You will see plenty of children (even at what appear to be "Adults only" restaurants. The adults only buffet restaurant and the "Grill" were both closed at supper time (the "Grill" was closed all the time). The entertainment facility (which is really the bar) is on the kids side, so you'll be involved in kids "tired" melt-downs and see them sleeping on the chairs.

2. Restricted areas and movements -- If you don't upgrade to "Royal Service", then you lose about 1/3 of the La Perla (Adults only) resort. You can't use one of the pools and bar or access the beach from the "Adults only" side); you can't use La Palapa restaurant for breakfast or lunch (even though 2 other adult only restaurants are closed). I was insulted by the restriction of movement for the "regular" 5 star guests -- frustrating when you pay 5 star prices and then are told you can go here and there.

3. Need more daytime activities -- there is yoga, beach volleyball (hello, again kids!), and aquasize, and that's about it. One day a week there is a pool party, but otherwise, pretty quiet. Need more beach equipment (paddleboards, boogie boards, maybe a catamaran or two) and a few more activies at the pool (games, water volleyball, water polo (no kids), beach volleyball without kids, etc.)

The two remarkable items are:

1. Staff -- they are wonderful. In Hadar, ask for Rafael Velasco -- he will take very good care of you. Ariana's yoga class in the afternoon is a must. Veronica's smoothies at breakfast in Hadar are a real bonus; Maria-paz at the concierge was our go-to person for everything.

2. The property -- outstanding rooms (very clean), beautiful grounds, modern decor, nice beach. Really top notch.

Overall, we liked the resort, but frankly, we would go back to the Royal Playa Del Carmen before we came back here. I'm sure

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, October 31, 2013
Dear Guest,

First of all, we would like to thank you for letting us know about your experience at Paradisus Playa del Carmen La Perla.

You can be sure that your comments and concerns are already in the hands of our heads department, as we are always in the pursuit of exceeding your expectations, provide you the reasons to come back and provide you unforgettable experiences.

On the other hand, we sincerely appreciate your kind comments about our facilities, your outstanding room and the beach area As for the staff members you have mentioned in your review, we will make sure to pass on your kind comments to all of them, whom we are sure did everything out of love in order to make your stay memorable.

We sincerely value your feedback and do hope to have the opportunity to serve you again in the future.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 29, 2013

My wife and I recently returned from a 6-day vacation at the Paradisus Playa del Carmen La Perla resort. We have stayed at many all-inclusive resorts mostly in Jamaica and Punta Cana, but this was our first stay in the Cancun/Riviera Maya area. Of all the resorts we went to, this was a big number 1!

We chose Paradisus based on the recommendation of our American Express travel agent and the reviews from TripAdvisor. Paradisus gave us the important aspects of what we wanted in our vacation, a quiet adults only atmosphere, terrific food with a large variety of choices, a beautiful pool, and friendly, helpful staff. Although we’re not “nightlife” people, the guests were mostly young honeymooners and they had a great time at the Gabi Club every night.

The atmosphere is very “Zen” peaceful, with lush plants, fountains, koy ponds and beautiful sculptures throughout the resort. The rooms are fantastic. We booked the most basic room (Jr. Suite) and it was far better than any room/suite we ever had before. We had a large kitchen & living room area plus a bedroom, next to a room with double vanities and bath with 2 closets and clothes drawers. And another room with a modern shower for 2 people, another vanity/sink and toilet room. There is an outdoor patio with a large Jacuzzi and lounge chairs, just off the bedroom. We had 2 large flatscreen tv’s and built-in wifi for our iphones and laptops. Important: There is a safe for your valuables, passports, documents, etc. Avoid any possible thefts and use them. Also Important: There are numerous bottles of spring water at every sink so you don’t have to drink or brush your teeth with the tap water. We never drank from the tap and managed to avoid any sicknesses during our stay.

We spent our daytime hours by the pool lounging in the shade and in the pool with a tropical drink or two. The pool activities manager, Rafael, always provided us with an extra umbrella since we wanted to stay out of the sun. He would periodically stop by and ask if we were okay and if we needed anything else. I also don’t want to forget the staff who also came by regularly to see if we wanted a pina colada, bottled water, sandwiches, or nachos and guacamole. Occasionally, there would be performers/dancers that came to the pool to entertain the guests. It was like an everyday party there.

The food was outstanding. The restaurants served a nouvelle cuisine menu, after a few days, it was too much for us, but you can request a basic style, no problem. They’re there to give you what you like. I recommend the following: the sweet and sour chicken dish at Bana; The Ribeye Steak at La Palapa, the Rack of Lamb at Passion, and my favorite was the Crème Broulet dessert at Fuego. The breakfast and lunch buffets were terrific as well, The coffee was the best we ever had. We didn’t want to drink hot coffee on our vacation in Mexico, but it was so great, we drank it almost non-stop. Our waiter, Rafael Velasco, was our loyal breakfast servant at Hadar and catered to our tastes. Muchas Gracias, Raffi. We won’t forget you, amigo.

We must also thank our guest hostesses Viviana for getting us oriented and setting up our restaurant reservations, and Tania helping us as well. Everyone is friendly and outgoing. We spent our last hours at the resorts thanking (with a few bucks) and saying good-bye to our favorite staffers.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, October 31, 2013
Dear Guest,

Thank you for taking some of your valuable time to post a review on Tripadvisor and for sharing your comments with us.

On behalf of all the staff at Paradisus Playa del Carmen La Perla, we want to take this opportunity to thank for believing and trusting on us. It is always a great pleasure knowing that we exceeded your expectations and that we were able to create such a unique holiday experience.

We sincerely appreciate your kind comments about our facilities, the atmosphere, your fantastic room and the culinary experience we offer in all the restaurants.

We really appreciate your compliments towards Raffi: he is a big asset of Paradisus Playa del Carmen. It is thanks to persons like him that we are able to accomplish our goal, the total satisfaction of our guests.

We hope to welcome you back in the future to make more travel memories.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Playa Del Carmen
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2013

We had an excellent experience at the Paradisus La Perla. The staff went above and beyond to take great care of us. The staff worked very hard and took great pride in serving awesome food, accomodating guests and providing a very clean facility for each guest.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, October 31, 2013
Dear Guest,

We would like to express our gratitude for staying at our hotel and provide us the privilege to serve you.

Your comments made us even prouder of our staff, we recognize those who put everything to their day to day, we highly appreciate the love, care and dedication shown to their work; this is what makes us different and what makes possible to exceed our guests expectations.

Thank you for your kind comments and for letting us create this excellent experience, we look forward to pampering you once again in the near future.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
colege point, ny
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 28, 2013

We stayed at Paradisus la perla10/20/13 to 10/27/13.. Its truly a beautiful place and the staff were great...I had a wonderful time. Just a few negitive things we stayed in La Perla Which is suppose to be Adults only but its really not a true adults only Hotel Resort.. Its one huge Resort separated into two Resorts.. The La Esmeralda which is for Familys with kids and La Perla for Adults only.. What they dont tell you is, that both Resorts share the Resturants and buffet area and beach and shows and main areas which are in the middle of both Resorts so pretty much you see kids everywhere even in the adults section because the Staff does not inforce the rules on the La Perla side.. On The Beach there were kids on the La Perla side and like I said before the staff doesnt inforce the rules they allow anyone to sit anywhere they want.. Much of the same in the Resturant we were told no kids after 8pm but there were kids there well after 9.30pm crying.. My Room was 1307 ocean front and one night I heard a baby crying when I told the women at front desk she told me that couldnt be true but I did hear a baby crying.. I didnt mind but if La Peala says its Adults only then it should be what you paid for. Also my room was suppose to have a beach front view but not really..This Hotel is set very far back from the beach and my room had more of a sea view which was nice. The room was very large and cleaned well everyday the bathroom was huge..On the first night we went to use the jacuzzi tub on the deck and noticed it was still dirty with a ring of sun tan lotion around it from the last guest to use it.. I guess they forgot, it happens..The rest of the room was very clean.. Towels in bathroom very hard and stiff a little downy could help. I know it seem like a little thing but on sun burn skin the towel felt like sand paper.. The beds were Great got a wonderful nights sleep..As for the Resturants they were all really great but dont look for Mexican food at this Resort because you will not find it here and thats sad being that this is Mexico..The Resturant Mole seemed more like food from France.. Couldnt find a fish taco or Rice anywhere even if I paid extra.. Other wise my trip was Great I had a nice time but would have enjoyed Mexican food but I couldnt find any.. The beach was pretty but the place the beach chairs like an assembly line right on top of the next person (guest) with no space to move that I didnt like. The lady on the beach who severed us drinks and food everyday with a smile (Carmen) was so wonderful and hard working, love her.. Sorry I didnt get a chance to say good bye.. before I forget the club melia people in white just drove us crazy i dont think they understood the word NO.. They kept bugging us to sign up for a time share, I had to tell them 100 times it felt like that Im not interested. ALso just one other thing they have no theater for the show and no shows at all in the Adults side of Resort so every night if you want to see the show you have to walk over to the kids side of Resort at there Bar called South Bar wich had little to no seating because the Bar area is small to share with people coming from both sides of the Resorts. It was really tight and dark with kids sitting on the floor and people trying to pass to get to the Resturants. I saw a women almost step on a child sitting on the floor because there not many seats because its a bar.. that part was so strange when I asked why I was told this was a freedom Resort.. I guess that mean no seating..lol.. All and all had a good time..

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, October 31, 2013
Dear Guest,

Thank you for reviewing your recent experience at Paradisus Playa del Carmen La Perla.

We appreciate you have taken the time to share your impressions with us and we want you to know that we take our guests´ comments very seriously, this helps us to work harder in specific areas which we might have not paid the attention they deserve. Please rest assured that all the issues you have raised have been addressed and that appropriate corrective actions have been taken.

On the other hand we are glad to read you had a good time in our beautiful Resort and we are happy to know the service provided by Carmen was excellent and personalized, always focused on your total satisfaction.

It will be always a pleasure to welcome you back, and you can be sure that we will never cease in our efforts to constantly improve the quality of services provided.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Paradisus Playa del Carmen La Perla? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Av Esq Calle 112 | Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#10 Top resorts Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#15 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Official Description (provided by the hotel):
Located in a spectacular tiny bay, the Paradisus Playa del Carmen La Perla is a hotel for adults only, and one of the most luxurious hotels in Riviera Maya. Combining a prestigious Caribbean setting with world-class facilities, including Royal Service, the ultimate in spa treatments, a relaxed ambience, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. This luxury All-Inclusive Adults Only Resort is located 45 minutes from Cancun International Airport very near the magnificent beaches and attractions such as the Playa del Carmen 5th Avenue, Xcaret, Akumal and Xel-Ha. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, Melia, Agoda, Cheap Tickets, Priceline, Amex and Jetsetter so you can book your Paradisus Playa del Carmen La Perla reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico

Owners: What's your side of the story?

If you own or manage Paradisus Playa del Carmen La Perla, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.