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“Awesome Vacation” 5 of 5 stars
Review of Paradisus Playa del Carmen La Perla

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Paradisus Playa del Carmen La Perla
4.5 of 5 Resort (All-Inclusive)   |   5a Av Esq Calle 112 | Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico   |  
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Hotel amenities
Ranked #6 of 201 Hotels in Playa del Carmen
Pittsburgh, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Awesome Vacation”
5 of 5 stars Reviewed June 12, 2013

My husband and I just returned from this awesome resort. We were ther from June 2cd-9th. We loved the resort. Our room was pretty and modern just like the photos. Staff was friendly and worked so hard. We want to send a special thanks to Guillermo" aka Willie" and Carlos in the South Avenue bar for makind our evening so much fun .Also the waiter Carlos for always remembering what we liked to drink.... Captain and Sprite he always made us laugh. These guys are awesome! I had a massage at the spa and Amilia was amazing. Best massage I ever had. I also attempted a Pilates class in the gym one morning. I cant remember the insructors name but he was really good. The food for an all inclusive is amazing. Lots of options. We thought the shows at night were also above average. Mario was very helpful with getting us tickets for Coco Bongo. We had such a good time and met some really great people. We would love to come back sometime to this resort. Thank you for a wonderful vacation.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, June 13, 2013
Dear Guest,

It is an honor for us, learn that you had an amazing vacation in our resort. Thank you for share your experience on Trip Advisor.

We are very pleased to learn that you enjoyed the décor, our facilities, the YHI Spa, the entertainment and to know that the service was very friendly, and always dedicated to your satisfaction.

Guillermo, Carlos, Amelia and Mario, will be more than happy to know that they helped you to had a wonderful vacation.

Once again thank you very much for your review, will be an honor hot you again in our Paradisus La Perla Playa del Carmen.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,362 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (738)
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English first
Brussels, Belgium
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 12, 2013

I can definitely recommend this hotel. The deco and interior was great, with many lounging areas and possibilities for a private nap in a bungalow. Compare to the other 5stars hotels, we've been to, the most amazing was the entertainment: dancers with a high goreographic level, workshop for every age and preference. The food was amazing, you could choose between many a la carte restaurants, with a high quality cuisine. At the breakfast you could choose from fresh fruits and juices to basically anything you could imagine. We had unforgettable time there! The staff was excellent, always kind and helpful and not in a fake way. Especially I would like to thank Mr Rigoberto Santos (Diego Cristobal).

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, June 13, 2013
Dear Guest,

It is an honor for us read that you had a great time during your stay in our Paradisus La Perla Playa del Carmen.

It is a pleasure for us, learn that you had the opportunity to enjoyed our facilities, our culinary experience, to know that you liked the night shows and to know that the service was excellent, kind and very helpful.

Rigoberto will know about your mention, thank you for recognize his work, all our staff works very hard to please all our guests.

Please if you decide to come back to Playa del Carmen, we will be more than happy to host you and pamper you again.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peachland, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 11, 2013

Each morning as we foraged for food, which was good, we would be drawn to the Hadar restaurant for breakfast!! Only because of one waiter who made every breakfast a treat due to his humour, personality, and conversation......known by us a Antonio Bendarez (not real last name). The rooms were exceptionally clean, the staff always attentive, with the exception for our so called butler, which never materialized, and a cell that didnt seem to connect to that service (royal service). So many other little things that went wrong like both jacuzzi tubs not working, not getting the beachbag that is suppose to be in the rooms, not having any follow up on any of our requests..... the waiters, cleaning staff were always great, but the butlers could use some lessons on customer service!!!

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, June 13, 2013
Dear Guest,

We appreciate your review on Trip Advisor, thank you for share your experience in our Paradisus La Perla Playa del Carmen.

We are glad to read that you enjoyed your room and the service provided from our staff, especially from Arturo, thank you for your recognition, he has the strong committed to always try to create memorable moments, we are very happy to learn that he achieved that goal with you during your stay.

Our guest’s observations are very important for us, because thank to your comments we can learn and improve our service, we passed you notes about the butler service to the Manager involved, we assure you that we will be working in this process in order to not repeat it again.

Please if you decide to return to Playa del Carmen, will be an honor host you, we assure you that we will exceed your expectations.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 11, 2013

I absolutely loveeeeee this resort. I would recommend it to anyone and everyone. My husband and I went for 8 days for our honeymoon and it was the best week of our life. The food was fantastic! The drinks were delicious and the employee's were awesome. Excellent customer service. They treated us like a prince and princess. I have nothing negative to say about this resort. Even the performences each night were wonderful. The room was beautiful and the pools were clean and lots of fun and i love that we didnt have to go far to get to the beach. I plan on going again , and if i do im definetly staying ar paradisus. Thank you for making our honeymoon and unforgettable one =)

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, June 13, 2013
Dear Guest,

First, we would like to thank you for trust in our Paradisus La Perla, as a host for your Honeymoon, thank you for let us be part in this especial occasion.

We are very glad to read that you enjoyed the 8 days of your stay, learn that you enjoyed our facilities, our dining options, your room and learn that service provided from our staff was excellent.

Our mission is to create memorable moments; it is an honor for us to read that we achieve that mission during your stay.

Will be a pleasure for us, host you again in the future and make you repeat the Paradisus Experience.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DECORAH
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 11, 2013

We recently returned from the beautiful hotel. We stayed in the Royal Service swim out section. The "butler service" is very over rated. We were disappointed by the service. The rooms are very nice. Loved our swim out. Heidi keep our room clean and fresh towels many times a day! Very much appreciated! We really didn't care for the food, although Jeronimo Saragoz did make sure I had crepes. Thank you so much they were great. Marcela made sure we were wined and dined! Too much squid and octopus though, not our favorites. Needed more shrimp and steak combinations. My husband's favorites were the beach security guys, he loved those guys, Romeo, Roberto and Genarlo made each sunrise special. Royal Service has awesome beach beds. We swam every morning. If you got trusty on the beach Guadalupe was right there. After spending 2 weeks there you get to find your favorites. We have traveled to Mexico many times, this trip was ideally planned out by Mitch @ Tripguy! I have never received the exceptional service before with any travel agency as we did from Tripguy, from flights, to advice on resorts, to transportation to and from airport as we did from Tripguy! Unbeatable prices as well !!! We will definitely use Mitch @ Tripguy next year.

Room Tip: In royal service area the end room on the end away from bar. Quiet more private ,large patio. Great...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, June 13, 2013
Dear Guest,

Thank you for share your experience in our Paradisus La Perla, with our future guests.

We are very happy to learn that you loved your Swim Up room, to read that you enjoyed our facilities, the beach area and the service provided form our staff, especially from Heidi, Marcela, Jeronimo, Romeo, Roberto, Genaro and Guadalupe. Thank you for your recognition, they will be more than happy to know that they helped you to have a wonderful holiday.

Also, we would like to thank you for mention our Security Department, they are always looking for the safety and the wellbeing of our guests.

We hope to have the opportunity to host you again in the near future.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 11, 2013

....with a small 'but'....
Everything you read on the reviews about this hotel is true; great (clean) rooms, excellent food (especially the Japanese kitchen is very good), all kinds of alcoholic drinks (inc. all kinds of cocktails, cava, etc.) for free, very friendly staff, fun entertainment, great pools, etc.
But (and I know, it is our own stupid mistake) make sure you put away your valuables in the safe which is present in every room. We left a wallet in a purse on our room and after dinner we found out that 125,-USD where missing from this wallet. We reserved the money for a trip, so we knew exactly how much we where carying.
Security conveyed a small research, but that came out empty.
Again, I know it is our own fault, but somehow you don't expect this to happen in a place like this.
Specially because the money was not lying on a table, but somebody really had to search our stuff to find the wallet.
So be advised; put your valuables in the safe.......

Room Tip: Book a 'swim up' room/suite !
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, June 13, 2013
Dear Guest,

We appreciate the time that you took to share your comments on Trip Advisor.

We are happy to read that you enjoyed our facilities, our dining options, the entertainment and the service provided from our staff.

It is an honor for us read that you had the opportunity to experience and live the Paradisus Experience, we are glad to know that you had the opportunity to check up on all the good reviews about our resort.

Please if you decide to come back to Playa del Carmen, will be an honor to host you and pamper you again.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
1 review
5 of 5 stars Reviewed June 11, 2013

I really don't know where to start. This resort made my husband and I feel like royalty. The pool experience staff, Rafael, was so helpful each day we were there. Breakfast was our favorite part of the day. The buffet was fresh and had a variety of food. We had the same servers each day, Evelio, Rafael, Carolina, and Ignocio, who knew exactly what we wanted and we didn't have to ask. They started our day off GREAT!!! The entire staff was very helpful and made sure we always had what we needed. We are definitely going back!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, June 13, 2013
Dear Guest,

It is an honor for us read about your experience in our Paradisus La Perla Playa del Carmen, thank you very much for taking your time to share you review on Trip Advisor.

We are very happy to learn that you had an amazing vacation in our Resort; also we are very glad to know that you enjoyed our facilities, our culinary experience and to know that the service provided from our staff was very helpful and went beyond of what you need.

Rafael, Evelio, Carolina and Ignacio will know about your mention, thank you very much for recognize their work.

We will be waiting for you in your next visit.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Av Esq Calle 112 | Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Playa del Carmen
#6 Top resorts Hotel in Playa del Carmen
#6 Luxury Hotel in Playa del Carmen
#6 On the Beach Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#15 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Official Description (provided by the hotel):
Located in a spectacular tiny bay, the Paradisus Playa del Carmen La Perla is a hotel for adults only, and one of the most luxurious hotels in Riviera Maya. Combining a prestigious Caribbean setting with world-class facilities, including Royal Service, the ultimate in spa treatments, a relaxed ambience, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. This luxury All-Inclusive Adults Only Resort is located 45 minutes from Cancun International Airport very near the magnificent beaches and attractions such as the Playa del Carmen 5th Avenue, Xcaret, Akumal and Xel-Ha. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico

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