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“Perfection” 5 of 5 stars
Review of Paradisus Playa del Carmen La Perla

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Paradisus Playa del Carmen La Perla
4.5 of 5 Resort (All-Inclusive)   |   5a Av Esq Calle 112 | Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico   |  
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Special Offer
Up to 15% discount
Ranked #13 of 200 Hotels in Playa del Carmen
GreenLeadersPlatinum level
Toronto, Canada
1 review
3 helpful votes 3 helpful votes
“Perfection”
5 of 5 stars Reviewed March 23, 2013

My husband and I went to Paradisus La Perla for our honeymoon and it was fantastic! We didn't choose the royal service but we certainly received a royal treatment during our stay. The rooms are beautiful, clean and spacious. Despite our bathroom light going out 5 times, they always had a service worker within seconds to fix it. we received chocolate covered strawberries and champagne twice in our room and a romantic bubblebath with rose petals for our honeymoon stay. The food was delicious, I can't say one bad thing about it. We always had breakfast at Hadar and there is easily a100 options to choose from. Domingo was our server every morning since we sat at our usual spot and she always welcomed us with a smile and coffee. Our lunch was always at Naos, again the options were endless and my husband said it was his favourite spot to eat despite the amazing a la carte dinners. Our server, Alejandro was by far the best service we received. He always offered us our usual drinks and was such a pleasant person to speak with. We even moved spots in the restaurant just to have him as our waiter. His partner Felipe also helped with the amazing experience. The dinners were my favourite. The romantic feel of every restaurant and the beautiful decor added to the experience. The food was unreal and the service can't be matched. Despite certain wines being extra, you can order the house wine which is included in the all inclusive part if your trip. They had premium liquor and that's all included. Grey goose is hidden behind the bar but trust me, they have it. The pool was amazing, we didn't have much of a crowd during our stay which we preferred and always found a spot in the sun or relaxing under the most comfortable gazebo. The bartenders and service at the pool are awesome, Joaquin and Manuel, were super friendly and always had a refill for our drinks. The beach is small but beautiful, we choose to avoid it since my husband burnt the first day there and preferred the gazebos but I never complained about it. The night time entertainment was great but we usually did our own thing. There is a kid side but we rarely saw any during our stay especially being on la perla side. We also decided to go to 5th avenue on afternoon and it was only a 10 dollar taxi to get there. Great for the experience. We went to chichen Itza and although a very long day (7am to 9 pm at night) it was such an amazing experience. Overall, great honeymoon and I would come back here in a heartbeat.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, March 26, 2013
Dear Guest,

First we would like to thank you for choosing our Paradisus La Perla, for such an important event, we are very honor to know that your honey moon was pure perfection.

We are very happy to know that your experience here in our resort was excellent; we are very pleased to know that you enjoyed every detail like the restaurants, the décor of the restaurants, the pool area and the quality of our service. All the persons that you mentioned will be notified about your notes about them.

Our team works really hard to involve in the experiences to our guest to make them feel like their own house, we are very proud of it and that is the most important part for us, that they can transform your stay in something memorable.

Will be a truly honor to host you in any of your anniversaries and make of that experience an unforgettable moment, thank you again for let us be a part of one of your greatest moments.

Alan Becerril
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,048 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Cambridge
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 23, 2013

Just wanted to start by saying the service on this resort was bar none the best I had ever had. Alejandro and Felipe at the Naos restaurant were amazing. They provided us with first class service that went above and beyond our expectations. You'd be hard pressed to find more attentive service and attention to detail elsewhere in the world!

Room Tip: They're all great!
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, March 27, 2013
Dear Guest,

Thank you very much for your comments and for share your experience with our futures guests.

Alejandro and Felipe, already know about your review, and they are very happy to learn that their service was amazing and beyond your expectations. All of our staff, try to make a big different in the experience of you guests and become a memorable stay.

Will be a truly honor host you again in the future, in our Paradisus La Perla.

Alan Becerril
Quality Manager
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Boston, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed March 23, 2013

One of the great things about this was the staff was very friendly. An example was Dominga Arias, serving at breakfast always smiling and helpful. Pools were great, food was excellent and varied and the service was always top notch. We wanted several days for a relaxing vacation and this was just perfect. If you were going to be there more than 5 days, you would need to start to do adventures, but for our 5 day trip, relaxing at the pool and beach was exactly what we were looking for in the trip.

Room Tip: We had a room that had a side view of ocean and not on the pool which was great as was very quite bu...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, March 27, 2013
Dear Guest

We are very pleased to learn that you have a wonderful and relaxing vacation, thank you for share your experience on TA.

For us it is very important to know that you enjoyed of our diversity of restaurants and that the service was top notch as you mentioned, our staff is our most precious treasure, and we are really proud of them

It is really nice that you enjoyer you 5 days with us, and is please if you decide to come back will be a real pleasure to host you.

Alan Becerril
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 22, 2013

Food was horrible. View was horrible. Never saw our butler. If you want better food you have to buy it. Want better wine you have to buy it. Long walk to the beach. We asked for bottom level and got the top.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, March 27, 2013
Dear Guest,

We appreciate your time to share your opinion with us regarding your stay at Paradisus La Perla. We are truly sorry we could not surpass your expectations with some of our services.

All the comments and notes, for our past guest a really important for us, in order to know what we have to improve, for example we already pass you comment about you butler service, please be confident that we are going to work on all of them.

Please if you decide to give us other opportunity to change your first impression, will be an honor to host you.

Alan Becerril
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 20, 2013

You won't go wrong with this resort. It's really great but has the potential to be excellent.

Food was excellent. Only constructive comment. When they bbq burgers, chicken and hot dogs by the pool, they should use different tongs for the beef and raw chicken - i believe i got sick because of this.

You need to be very careful with allergies (i have a nut allergy) and they brought food out several times that had nuts. They indicated it did not have nuts - however, when i asked them to confirm again just to be sure - they took it away and appologized. You need to be careful, especially with kids. They need to take allergies much more seriously (in my opinion they do not).

Beach is not good (3 out of 10) compared to other areas of Mexico. Pool is too cold - it deters many people from swimming. This is too bad.

The resort is very modern. It's like they took a Vegas hotel and put it into Mexico. We like this feel; however, it may not be for everyone looking for authentic Mexican. Every detail is very impressive. Very clean - which is great.

If you are light sleeper (which i am), you will not get a good night sleep - the room doors are extremely heavy and slam all morning and night. This is probably for fire reasons; however, the doors are VERY LOUD - you will know what i mean.

Be careful with alcohol. I ordered a Japanese beer - which came with a $230 peso bill (approx $20 US dollars).They can charge whatever they want (although that is an insane price); however, what disappointed me more than the price was that they did not let me know before hand. They should be letting customers know when there is charge before bringing it.

Overall, great resort. Really, you can't go wrong with it.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, March 21, 2013
Dear Guest,

We really appreciate your detailed feedback, it is very important for us to know what our guests think because this is the only way that we are able to achieve our goal: the continuous improvement of our services.

It is truly a pleasure for us to know that you enjoyed our excellent food, our modern facilities and its cleanliness.

On the other hand please be advised that everything you wrote, the manager for different areas involved will read it, and I assure you that they will appreciate your notes as well in order to work with the details that you have mentioned.

Thank you again for your review, and if you decide to come back to the Mexican Caribbean you will notice that the potential you have stated has become into a reality.

Alan Becerril
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tiverton, Rhode Island
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 20, 2013

My husband and I just returned. This quick trip did exceed our expectations. Put aside what you may think of all inclusives. This property, our room (aside from some repetitive plumbing problems) was luxurious. Room service included, service with a smile, and lots of attention. Pool side or beachfront, we were always attended to. There was no shortage of chairs or towels, they think of everything. There were healthful choices in all the restaurants and light, gluten free,vegetarian guidance on the menus as well. Nothing short of excellent restaurants...truly! We would return in a heartbeat.

Two names to remember, Angelica for massage services in their spa and our favorite Asian restaurant Bana, chef Jonathan prepares sea bass with coconut...yum!

Room Tip: Look at map layout of property. If walking is an issue, ask to be closer to the lobby. Beach will...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, March 21, 2013
Dear Guest,

First of all thank you for sharing your experience at Paradisus La Perla.

We are glad to read you had an overall pleasant stay with us while you enjoyed our LUXEclusive plan with the variety of restaurants, bars, activities, facilities, rooms and the warm service provided by the staff. Please be sure all our employees you mentioned in your valuable review will be notified about your recognition.

We will be waiting for your prompt return to our private and unique piece of Paradise.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
1 review
5 of 5 stars Reviewed March 20, 2013

I spent 12 nights at La Perla - Paradisus Hotel & I really enjoyed that time.
Positive:
- excellent service (room cleaning twice a day), room service 24hrs included
- Lucia from the guest service was very kind & helpful (she speaks english, spanish, french, italian & a little bit german) = just great! :)
- free WiFi everywhere
- Coral GolfClub next door (free pick-up)
- big variety of food (10 differents restaurants in differents styles) without any extra charge
- fantastic suite (with private pool on the terrace)
needs to improve:
- the same annoying charts music (Rihanna, Will.i.am ...) at the pool, every day
(play some chill-out music or 'all time classics')
- the small bungalows at the pool were permanently blocked by other guests with their towels, although nobody was there for hours
(I guess that's an 'all inclusive' problem, worldwide)

Room Tip: Try to get a room on the 3rd floor (best view) or on the ground floor (private access to the pool, d...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Av Esq Calle 112 | Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#10 Top resorts Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#15 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Official Description (provided by the hotel):
Located in a spectacular tiny bay, the Paradisus Playa del Carmen La Perla is a hotel for adults only, and one of the most luxurious hotels in Riviera Maya. Combining a prestigious Caribbean setting with world-class facilities, including Royal Service, the ultimate in spa treatments, a relaxed ambience, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences. This luxury All-Inclusive Adults Only Resort is located 45 minutes from Cancun International Airport very near the magnificent beaches and attractions such as the Playa del Carmen 5th Avenue, Xcaret, Akumal and Xel-Ha. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico

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