We stayed at the Paradisus La Perla from Dec 20-27. It was the nicest resort we’ve ever stayed in the past 12 yrs of us travelling to All-Inclusive resorts and we’ve stayed at some pretty great resorts! The service was phenomenal! Definitely the best service we’ve ever had anywhere! A big thank you to DIEGO, Hector, and Eucrardo from the Pool Bar! DANIEL from the South Ave bar! CECILIO from Mole! CARLOS, the sommelier from the Mexican wine tasting! The Manager at Passions! ANDREA from the Market! They went above and beyond for us!
CHECK IN was quick and efficient. Our room was even ready early, which was great. But then we were brought over to a sitting area to explain the resort amenities, etc… and we got the good ‘ol timeshare speech. We were told we could get a spa massage for $70, instead of $125 and we’d get a free meal at Passions if we went to this 90-min meeting. He swore it wasn’t a timeshare meeting. They just wanted to show us the Presidential suites, etc.. so we can promote these rooms to our friends and family. We agreed and of course it was all BS. We knew darn well it would be a timeshare meeting but we went anyways for the discounted massage and meal at Passions. The presentation was fine and all and we were considering it but they were extremely pushy. The girl who toured us even brought in someone else to help her convince us it was a good idea. We asked if we could think about it and they said no. Who in their right mind goes on vacation thinking they would drop $20k-$130k USD on a timeshare right then and there. Not us. That put a bad taste in our mouths.
The resort is absolutely beautiful! I loved the vibe and the décor of absolutely everything here. Simply WOW!
It’s NOT a true “ADULTS ONLY”. The sushi restaurant (Bana) allows kids from 6-8pm but we were sitting at the South Ave Bar and we saw families walking around even past 10pm. They should enforce the rules. If I pay for Adults only, that’s what I expect. I don’t want to hear crying kids at 10pm while sharing a drink with my husband. For the price we paid, I don’t think it’s that much to ask for.
We ate at the following A La Cartes: Bana, Passions, The Market, The Grill and Mole. The food and service was good for the most part. We did find the meat to be on the fatty side. No matter what we tried.
The POOL was extremely cold, which was odd as it was relatively hot that week… We weren’t the only ones who thought that. However, On Christmas day, they had a pool party with a live DJ and electro cello player. It was great ambiance and the music was pretty good! The pool was a very happening place and everybody was having a great time! Unlike anything we’ve ever seen at any other resort!
There’s not much of a BEACH. Most of the chairs were on a slanted hill, which I wondered how comfortable it was to lay out there. We took one walk along it and it’s very rocky and at some parts, it’s full of garbage. Total downside for beach lovers…
MASSAGES at the spa were nice. I would definitely recommend the spa, although I found it quite weird to have an attendant there the entire time. While I was in the sauna, steam bath.. she even scared me when I got out of the shower. Creepy. Unecessary.
The resort has a lot of ACTIVITIES for everyone. Yoga, spinning, water aerobics, wine tasting (which was a lot of fun with Carlos), Tequila tasting, etc. There’s something for everyone.
Try not to forget anything as the gift shop is very expensive. I paid $12 for cold mends, $4 for Vicks lozenges and $32 for sun tan lotion. 5th av in Playa del Carmen is only a short cab ride away if the shops are too steep.
My last and most important tip is to TIP! I know it says that gratuities are included but that does not mean the employees make more. If you receive good service, which I can promise you that you will, then tip to show your appreciation!
We did not do any excursions as this was our 5th time to the area. We did take a cab to Playa del Carmen's shopping zone, which is $10 US each way.
All in all, it was a great vacation and I would definitely go back here!
3rd floor should give you oceanview or partial oceanview
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 4, 2013
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Thank you for your comments regarding the outstanding service provided by all our fantastic staff, especially from Andrea, Eduardo, Carlos, Daniel, Cecilio y Diego. We will transfer your comments to them, who surely will be happy to read your recognition to their service vocation. We are proud to count with employees like them, customer oriented.
It is great to know that at Paradisus you found several gastronomic options, a lot of activities suitable for everyone,modern relaxed atmosphere and fascinating Spa facilities. We will keep the hard work to maintain the quality you perceive on this occasion. The photos you have uploaded are incredible! Thank you very much.
Your notes about our Club Meliá and the service at the Spa have been sent to the corresponding managers in order to review their procedures and avoid future incidents like the ones you have described.
We will be waiting to host you again in our little piece of Paradise.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.