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“Very Disappointed...” 1 of 5 stars
Review of Paradisus Playa del Carmen La Perla

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Paradisus Playa del Carmen La Perla
4.5 of 5 Resort (All-Inclusive)   |   5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico   |  
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Ranked #6 of 199 Hotels in Playa del Carmen
chicago
1 review
13 helpful votes 13 helpful votes
“Very Disappointed...”
1 of 5 stars Reviewed November 21, 2012

Suppose to be staying at the paradisus playa del carmen la perla right now instead we are at a sister location in cancun that is no way comparable. Due to some system error they over booked they hotel and did not have a room for us until Friday...while we have been offered a two night stay on a future visit (to be redeem in a year)this does not make up from my ruined honeymoon stay and we are very unlikely to return to this place after this event. ... I hope to write a better review on Friday once we actually get to the hotel we booked and paid for.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, November 23, 2012
Dear guest,

We are terribly sorry to read the uncomfortable situation you were forced to live on a special trip like your honeymoon. Trust us that we tried to reduce the effect of this situation to the minimum by providing you two nights at our resort in Cancun and with the two day certificate for and upcoming trip.

We are sure that your stay at Paradisus La Perla will be fantastic and you will be able to enjoy your honeymoon while enjoying our unique LUXEclusive plan and innovative facilities, just the way you pictured it.

We are confident that your second review after experiencing everything Paradisus has to offer will be a positive one. Enjoy Paradise!


Alan Becerril
Quality Manager
alan.becerril@melia.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,110 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (689)
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Winfield, Canada
1 review
5 of 5 stars Reviewed November 21, 2012

Absolutely everything you see and more in the pictures . First class . Service was top level . Big thanks to Vivy and Ivan who always were close by making sure we were well taken care of . Thanks for Conny's 50th birthday cake Vivy !!. Also would like to thank Mr. Carlos " Adrian " Barrera in the swim bar . You must seek Adrian out and get to know him , a person who went above and beyond . He is a very creative bartender as well ! Santos was also there to look after us each breakfast . Thankyou ! Also a big thanks to Luis who made sure we never went thirsty at the beach . Paradisus has an absolutely wonderful staff to go along with their first class resort . I recommend walking to Playa along the beach . It'll take just around an hour . Cheers . Rich and Conny Woodhouse , Kelowna BC Canada . We'll be back ........

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, November 21, 2012
Dear Mr. and Mrs. Woodhouse,

It is magnificent for us to now that both of you have an amazing memory form your stay at Paradisus and you were treated as you deserve by our staff members at the different resort areas, special mention to Vivi, Iván, Adrán, Santos and Luis and thanks to them in certain way, you are considering coming back. We will be waiting for your prompt return.

Both of you look very content in the phone taken in front of our amusing Gabi Club. Thank you for sharing it with us and with our visitors.


Alan Becerril
Quality Manager
alan.becerril@melia.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 21, 2012

We just returned from a trip here Nov 17-20, 2012. The entire resort was great! The food was excellent and everything was super clean and modern. We stayed in a swim up suite, and although we didn't use it much, it was really nice. My girlfriend visited the spa and thought it was nice too.

Some advice:

The next time we visit, we would pick a top floor room, because we did hear people above us and we did not really use the swim up feature of our bottom floor room.

We did not opt for the royal service, but I think it would have been worth the small price it costs. From what we could tell, it would have given us access to a less crowded pool and bar area with a lot more available options for seating. We always found a spot in a bali bed at the regular service pool, but sometimes we got the only available one. Then we noticed there were at least 10-15 of them available at the royal service pool.

Overall rating: super cool!

Room Tip: Get the royal service and stay on the top floor, unless you are total pool junkies.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, November 23, 2012
Dear guest,

We are pleased to read you had an overall great experience while you enjoyed all the facilities and services offered at our LUXEclusive plan and that you found some delicacies at our restaurants that fitted your taste. We did not disappointed you and it would be nice to host you again, maybe the next time in Royal Service to enjoy the extra benefits proper from our exclusive area at La Perla.


Alan Becerril
Quality Manager
alan.becerril@melia.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 20, 2012

Definitely exceeded our expectations!!!
We stayed between October 20th and the 27th. Hands down the best 'all inclusive' we've stayed in. This is just a paradise you can't imagine that exists. I have never written a review before but my experience at Paradisus was so exceptional that I must. We were looking for relaxation and sun... and we got tons of both. From the moment you arrive till they wave you goodbye the service is the best in the world. Bring singles to tip and be generous! The staff is so exceptional....they deserve it!!! We found everyone SO delightful. We were pampered beyond belief, treated with such kindness; there are no words to describe. Oh, and the food... outstanding, gourmet, wonderful!
Special mention goes to Omar @ the front desk, Christina @ the Sunset pool bar, Jeronimo and Luis @ the Hadar, Cecelio at our favorite restaurant Mole and last but certainly not the least our amazing photographer Tati at the photo studio. They became like friends and I wanted to make sure I remembered them. Never have I, in all the years of traveling experienced such a great customer service. Fabulous people!
Long story short? BOOK HERE WITHOUT HESITATION. You will love your stay, you will come away impressed, you will want to return (we do!!), and you will head home refreshed, relaxed and so grateful for the opportunity to experience a resort like this.

Room Tip: All of the rooms are wonderful !
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, November 23, 2012
Dear guest,

Thank you very much for giving us the privilege on having your first review. This means you really felt necessary to share your Paradisus experience.

We are pleased to read the remarkable service provided by Omar, Cristina, Jerónimo, Luis and Cecilio was beyond your expectations and they became a significant part of your vacations. Be sure we will transfer your notes to them.

All of us will be waiting for your return with arms wide open, now you know exactly what to expect and getting nothing less than that.


Alan Becerril
Quality Manager
alan.becerril@melia.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 20, 2012

The resort is beautiful and clean with modern decor. We had a Jr. Suite and must say it was beautiful. The bathroom, living room and bedroom were beautifully decorated and the linens to die for. The bedding is so comfortable, I really had the best sleep. Somehow our suite only had double beds and we could not get one with a king. The beach is not so good, it is on the rocky side and you cannot see it from the resort. The food was pretty good, but the breakfast buffet lacked variety. The pool area was beautiful with soft music playing but not really entertaining. We did have to go to the bar everytime for a drink as no one ever came around to the cabanas or chairs to ask if you needed any food or drinks. We were here for 4 days and overall it was a beautiful property.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, November 21, 2012
Dear guest,

Thank you for sharing with us your Paradisus La Perla experience.

It is good to know your overall experience was good while you enjoyed the facilities, comfort in your one bedroom Jr. Suite, some delicacies at our variety of restaurants and most of all your sleep quality on the comfy bed.

We have sent your comments regarding the lack of service at the pool area. Definitely it is something that shouldn’t be happening and corrective actions will be taken. The same way the buffet menu will be analyzed and changed if necessary.

Thank you again for your preference, and remember, we will be waiting for your return to or little piece of Paradise.


Alan Becerril
Quality Manager
alan.becerril@melia.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manhattan, New York, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 20, 2012

Everything about this resort was 5 star except, maybe the food. It was just ok. But that's not why I'm writing. The service was a 6. Friendly, funny, helpful, eager, enthusiastic, genuine. I honestly can't recall - in a 35-year travel history - ever being so pampered and impressed by the quality of the service at Paradisus.

Room Tip: You want a room that doesn't face the pool. (There are a lot of activities - most of which requ...
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, November 21, 2012
Dear guest,

Thank you for your concrete review form your stay at Paradisus La Perla, highlighting the outstanding service you received from all our employees starting from the main gate, passing through every restaurant, until your departure at the front desk.

It would be fantastic if you come back for your future Caribbean vacations.


Alan Becerril
Quality Manager
alan.becerril@melia.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 19, 2012

I was amazed by this property from the minute we arrived. Excellent customer service, food, spa, pool! Super clean too. I will go back! I enjoyed having a conversation with Carmen at the spa while I got a manicure and pedicure. I have been to several all-inclusive resorts in the Caribbean and Mexico and this was by far the best-great food and drinks.

Room Tip: The Royal Service area is amazing! Definitely worth it.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager B, Gerente at Paradisus Playa del Carmen La Perla, responded to this review, November 20, 2012
Dear guest,

We appreciate the time you took to share with us your resent stay at Paradisus La Perla. It`s our goal to exceed our guests expectations and to make every moment unforgettable as part of our LUXExclusive experience. We are glad we did it with you starting from your arrival.

We are pleased to know you consider Paradisus as the best all inclusive resort in the Caribbean and Mexico, and of course we will be waiting for your prompt return.


Alan Becerril
Quality Manager
alan.becerril@melia.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Playa del Carmen
#5 Top resorts Hotel in Playa del Carmen
#6 On the Beach Hotel in Playa del Carmen
#6 Luxury Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#15 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Official Description (provided by the hotel):
Located in a spectacular tiny bay, the Paradisus Playa del Carmen La Perla is a hotel for adults only, and one of the most luxurious hotels in Riviera Maya. Combining a prestigious Caribbean setting with world-class facilities, including Royal Service, the ultimate in spa treatments, a relaxed ambience, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences.This luxury All-Inclusive Adults Only Resort is located 45 minutes from Cancun International Airport very near the magnificent beaches and attractions such as the Playa del Carmen 5th Avenue, Xcaret, Akumal and Xel-Ha. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico

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