One of the TV remote controls was not working. Please save your money and stay somewhere else!! Just kidding - This resort was great! We stayed here from Aug 30 to Sep 6 and loved every minute of it! This was a Friends’ trip (2 couples).
The main strong points of this place are:
1. The aesthetic of the resort
2. The FOOD!
First and foremost, this is a gorgeous, luxurious resort. No detail has been left out and every last corner of the place is just stylish, sleek and breathtaking! The décor is very modern with interesting quirks blended in here and there – your eyes never get bored! The staff and service overall are very attentive and super-friendly. I have to give a special shout out to Fernando, our Concierge who greeted us upon check-in and made sure we were set for dinner reservations and anything else we may need. Some of the staff will try to upsell you on some type of timeshare, but please remember – no matter how inconvenient you may find this, this is their job and obviously a company requirement. A polite decline and ‘thank you’ worked very well for us as we were genuinely not interested in that type of arrangement.
We stayed in a Master One Bedroom Suite which we were upgraded to via a special that the hotel had in connection with our tour operator. This allowed a $1500 resort credit to be used anywhere on the premises except for the gift shop and including room upgrades.
The room was stunning, keeping in line with the rest of the resort. There was a spacious, beautifully decorated bathroom – actually, the bathroom was two rooms! One with a toilet area, shower and sink and another one with a Jacuzzi and a double sink. The room could have accommodated 4 people easily. Our balcony also had a Jacuzzi tub and overlooked the main pool and lazy river pool in the complex as well as the Ocean beyond that. Flat screen TVs in the living room and bedroom. Yes, one of the remotes didn’t work, but this was such a non-issue that we didn’t even report it.
Food is a very important component of our trips and I have to say, this place was amazing. Because we tried all of the restaurants, it’s easier to just say that our least favourite was the Asian themed one. It was not bad, but we sat at the Hibachi table and well, once you’ve been to one of those at a resort, you’ve pretty much been to them all. However, what all of the restaurants had in common was that they were all beautiful and served food of a high quality that frankly, not many All Inclusives can match. Each one had its own lounge bar attached to it and this bar would follow the theme of the main restaurant. What a great idea! My favourite was the MBar located between Fuego and Passion– excellent martinis to be had before dinner. Our favourite place to eat was Fuego – wonderful ceviches of all types of seafood. One in particular stood out – the salmon ceviche with avocado and coconut milk. Ordered it twice! Breakfast was at Hadar – which had an impressive array of various breakfast foods and excellent table service. “Mole” - the Mexican fusion place - was ironically the first time I had excellent Mexican food at a Mexican resort lol. Room service is 24 hours. We ordered breakfast twice via this method and each time the food arrived hot, fresh and with a smile! Restaurant “Passion” with cuisine by a 7-Star Michelin Chef is an additional surcharge, so we skipped that, but our friends used some of their resort credits for this dining experience. They said that it was amazing and worth the charge.
The main pool with the swim up bar was also breathtaking. Very well designed, spacious and what impressed me the most is that their swim up suites are actually connected to the main pool! I do believe in all our travels that’s the first time I’ve seen this and for those of you who like this type of accommodation – they looked really great and are true swim ups! Back to the swim up bar – the service here was prompt and friendly and the drinks delicious. Even if it wasn’t on the menu, they made it for you upon request and they made it well! We were there during low season, so it was never crowded, but very conducive to striking up interesting conversations with other guests. At no time did I see any negative or rude behaviour.
All around the pool area were plentiful Bali beds where you could just relax after a hard day of floating in the pool, eating and drinking.
Also very impressive were the shower stalls (also very plentiful) where you could rinse off before/after pool or beach fun. Even the shower stalls were impressive in their overall look and design!
Entertainment – there was lots of entertainment on offer here but we usually opted to hang out in the evenings on our wonderful suite balcony or head down to the Gabi Club. Hands down the best resort club we have been to! They have an outdoor seating area that has interesting seats and light features all over a big sandbox for adults – really a lot of fun!
As much as I want this beautiful hotel to succeed, I have to say that the Reserve section – which is an exclusive upgrade area with its own pool and beach access did not look worth the extra price at all. Not sure if this is due to the time of year that we went, but even Non-Reserve guests could access La Palapa restaurant there for lunch and dinner. We took advantage of this and just by looking around the place we could tell it’s really not that much different from the rest of the resort.
The only (minor) negative for me was the beach and this is entirely out of the control of the resort. It is very, very rocky along the beach and to get into the water was not pleasant at all. Once you are past about 10 meters of rock, it is soft sand and great water, but there are definitely better beaches out there. Good thing we are pool people. Excellent service on the beach by the way.
If you are more of a pool person than a beach person, I would definitely recommend this resort. An amazing experience that really has to be done at least once!
The main pool-facing suites on floors 2-4 lack privacy due to glass balconies and anyone walking by...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for your complete and detailed review from your amazing stay at Paradisus La Perla with your friends.
We are completely glad to read you felt pampered by most of the staff, especially from your concierge Fernando who will be informed about your notes, and we are sure they will motivate him to keep his caring and attentive service.
We also feel satisfied that you enjoyed our unique LUXEclusive plan with a wide variety in food and beverage in all our specialty restaurants and bars, specially the ceviches at Fuego, gourmet Mexican cuisine at Mole, assorted breakfast bars at Hadar, and delicious martinis at the Mbar. Thank you for highlighting the activities and shows during the day, adequate for all our guests.
We value your description of every detail and amenities at your one bedroom suite, where we can see you took advantage of the incredible comfort our facilities provide.
Regarding our beach conditions, we have a daily cleaning program to keep the beach area free of rocks and seaweed that the ocean brings along with it naturally. Although it is forbidden by law to remove coral fragments from the reef, due its importance to the ecosystem.
We would love to have you again as our guest so you can remember everything you experienced with us and be treated again as you deserve.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.