Most of the reviews I read on here I found were useful, except I always wished I knew more about the people who wrote them. If you're a 80 year old couple, a review written by an 18 year old probably isn't going to be very relevant or useful, and vis-versa.
I travelled for a week in late march with my girlfriend. I am 34 years old and would consider myself an active person, who's a social drinker, and enjoy hanging out with family friends on a regular basis. I've worked and partied in night clubs growing up and have outgrown the need to act like a drunk 19 year old, but definitely like to have some drinks and listen to all sorts of music (from rock, to hip-hop, to house, top 40 dance and even some opera and classical). I guess me and my girlfriend like nice things (like designer clothes, good food, etc) and the contemporary/chic look of this hotel is what drew us in.
Let me start by saying I am not one to ever write reviews, but I was so impressed by our stay here I felt compelled to write one. I've been to mexico 5 times and this was by far the best resort I have ever visited.
There were several reviews on here that made me question whether or not we should even book at this resort, but after staying there a week I feel the need to address those poor reviews. There were a few reviews that stated the resort was so big it took forever to get anywhere and took too long to walk. I'm sorry, but unless you have a physical disability I have no clue why you would say that. You would have to be the laziest person on earth to feel that way. I could have crawled from my room to the restaurant in under 5 minutes. This is a 'resort', not a hotel. I'd much rather have it be a bit on the larger side so I don't feel like I'm crowded by other guests. This resort in my opinion is the perfect size. We were on the furthest building to the south and it took us no more than 2-3mins to walk to any of the restaurants (which by the way are located very smartly in the centre of the resort and all connected). Not to mention the resort is stunning to walk through and every walk we had we enjoyed.
The next confusing comment was that the resort was too dark at you couldn't see at night. Wow. Really?? The resort does an amazing job of dimming the lighting and setting the mood for an elegant evening. The lighting is perfect, and gives the entire resort a relaxed romantic feel. Unless you're a bat who's radar isn't working, you should have no problem navigating at night time.
The next baffling comment was about the music and that it was sedate and spa-like. I'd love to see what these people would play if they ever ran a hotel/resort. During the early morning they play calming, almost elevator music. Which I think is awesome, because who wants to wake up and eat breakfast listening to Lady Gaga. Its also not 'Blasted' throughout the entire resort (maybe turn down your hearing aid).Its played quietly in the lounges, the restaurants, and the pool area. At noon, they do water aerobics in the pool for about 30-45mins and they play more top 40 during this session (LMFAO, madonna, pit bull etc) and until about 4 or 5pm the music is more upbeat (dance, house, top 40). It sets a good fun vibe around the pool. Then for dinner they set more of a calming dinner music around the resort. I thought they did a great job catering to a huge range of people. So unless you are 15 and want to hear Justin Bieber, the music shouldn't be an issue.
The next review that confused us was that there were children on the adult side. The entire time we were there I only saw a handful of children and they were in Ghabi Club watching the nightly entertainment (which is allowed). They are also allowed into the restaurants from 6-8pm I believe. So if you want to avoid kids, eat at the Adult only restaurants, or have a later dinner (which we did). As far as seeing children throughout our stay on the adult side we never did (except for one girl who got lost trying to find the 'kids zone').
Some reviewers also said they had no idea where or when events/entertainment were going on at the resort. Not really sure how the resort could make it any more clear - they gave us an itinerary of the events for the entire week (Event, time, and location). Everything was on there - wine, tequila tastings, yoga, shows, dance lessons, etc. If you still can't find something or want to know whats going on, call the front desk or ask any staff member.
We didn't do the Royal Service, and not sure we would. We kept seeing the royal service people at the main pool most days because their pool is super quiet. So if you want to be more secluded by all means go for the Royal Service. Other than having a separate private section and your own butler I don't see much of an advantage. You get to eat at all the same restaurants, and get the same level of service. I just hope the management keeps that consistent.
The pool is definitely a bit cool, but very refreshing on hot days. Once you dunk yourself in, you get used to it and you could sit at the swim-up bar all day without even noticing the water temperature. Not a deal-breaker at all, however, heating the main pool slightly would make it a bit more enjoyable for some people.
The beach is not wide, but seriously, are you running the 100 yard dash across it? How wide do you need the beach to be? You can't swim in front of the the La Perla side because of rocks and coral, but walk 2 minutes up to the la Esmeralda side and swim away. As far as the issue with seaweed washing up on the beach goes, I need to shake my head. Its an Ocean. People complain about the dumbest things. There are constantly workers cleaning it off the beach and short of hiring a team of scuba divers with nets to keep it from getting washed to shore, I'm not sure what you expect the hotel to do.
There were also several reviews saying that Playa del Carmen (5th Avenue) was not walkable from the resort. I'd like to get some type of award or medal then, because we walked there....and back! We actually talked to several couples at the resort who did it as well. I'm not sure I would walk through the town (the way you come into the resort), but the walk along the beach is gorgeous. Totally safe and you actually walk in front of a bunch of other hotels/resorts etc on the way. Depending on how fast you walk, its about a 20-30minute walk.
The staff at this resort was wonderful. I wish I could have remembered all the names, but here are the ones who I can remember and that stood out. Adolfo at Ghabi bar was awesome. Super friendly and helped my girlfriend find her new favourite tequila (Jose Cuervo Tradicional). Fanny was also fantastic in the lounge. Very, very friendly and takes pride in her job. Wonderful customer service and took good care of us. Marisol at the pool was also great - helped us discover the tamerine daiquiri, along with others. The bartenders at the red lounge outside of Fuego were awesome too...pretty sure I have them to thank for the hangover on saturday. Nicholas at Fuego was also great - very friendly, and great customer service as a waiter. I'd also like to mention that these workers do work extremely hard and do not get paid a lot. Please tip them. Many of them depend on tips to feed their families - If you can afford to stay at a 5 star resort, pretty sure an extra dollar isn't going to break your bank. You don't need to throw $50bills at them, but a dollar here and there goes a long way for them.
I know the food has been mentioned throughout many of the reviews on here, but I'm going to mention again. It is awesome. It was one of the things that for us is very, very important. A few people complained about things like the hamburgers not being great. Its a thick juicy, all beef hamburger. I thought the hamburgers were good. It's by no means a gourmet $25 hamburger, but for midnight room service or while you are by the pool, its awesome. We did not have a single bad or even so-so meal. Every breakfast, lunch and dinner was amazing. You will not be disappointed by the food at this resort. If you are, I feel sorry for you. You must to go through life being a very unhappy person and impossible to please. Also, some people complained they didn't like or didn't know they had to dress up for dinner at some of the restaurants. Its on the website. Plus, I think its great. I don't want to be having dinner sitting beside someone in sand-filled flip flops, and a sweat stained corona t-shirt. If you are too tired or lazy to take a shower, put on some pants and shirt, stay somewhere else or order room service.
Few tips for restaurants/food:
Try the tapas at Ghabi bar. We discovered them on the 2nd to last day. Wonderful for a mid-day snack.
Passion is the one restaurant you have to pay to eat at ($40/person). If you go, rather than the tasting menu, have the steak (if you like steak), it was unreal.
Fuego - all around great dinner.
Bana - sushi was so good - the spicy tuna roll is delicious.
The rooms are exactly as you see on the website. Super roomy and clean. Beds are super comfy. Not really much more to say here. We basically slept and showered there, the rest of the time we were by the pool or in and around the resort.
There are loungers, beds, chairs all over the place, which is great. A million different places to just relax.
If you want a super trendy, upscale, resort with great food and atmosphere, this is your place. Don't come here if you are looking to have a crazy Cancun (Coco Bongo) type party. They have a club with a DJ within the resort and they actually play some pretty good dance music, but not a bunch of drunk teenagers. Its a adult oriented resort (mid 20's and up), and they do a great job catering to that. I think its ideal for couples ages 25 - 50 looking for that relaxing holiday in a great environment. This resort will be sold out by this time next year if it keeps doing what its doing.
The couple bits of advice I would give the management would be to have the person working the towel shack to let the guests know to put their towels in the bins once they are done. Quite often people would lay on the chairs, then leave, but also leave their towels on the chairs. Since the staff doesn't know if you are coming back or not, they don't move them, and other guests assume the chair is taken. Once the hotel gets busier I could see this being a bit of a problem.
Hopefully this review helped and I would just like to commend the staff and management at the resort doing a great job and making our week there one of the best vacations we have ever had. Thank you.
- Also Known As:
- Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
- Paradisus Playa Del Carmen La Perla Hotel
- Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico
- Official Description (provided by the hotel):
- Located in a spectacular tiny bay, the Paradisus Playa del Carmen La Perla is a hotel for adults only, and one of the most luxurious hotels in Riviera Maya. Combining a prestigious Caribbean setting with world-class facilities, including Royal Service, the ultimate in spa treatments, a relaxed ambience, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences.This luxury All-Inclusive Adults Only Resort is located 45 minutes from Cancun International Airport very near the magnificent beaches and attractions such as the Playa del Carmen 5th Avenue, Xcaret, Akumal and Xel-Ha. ... more less
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