I just want to share with all my fellow travelers, that I've been going to Playa Del Carmen, for the last 15 years and the
boutique hotels for the most part are very nice, some are in front of the beach, and some are
in the vicinity of 5th Ave, (where all the action is) I've stayed at Mosquito Blue, El Faro, Royal Haciendas, Publito Escondido, and El Cielo, but never before have I ever experienced the kind of quality service that I received at "Be Playa" from the the General Manager, to the front desk receptionist, down to the bar, and the maid service, it was so impressive unlike any other stay I've experienced in Mexico. The type of service I experienced is something that you would expect from a Ritz Carlton or a Langham Hotel. My Family are from Pasadena California, and we were vacationing in Merida Yucatan, for a couple of months so we decided we needed to do something different so we drove to Playa del Carmen with our three children, 3 1/2 hours away from the State of Yucatan, we had no reservations anywhere
so the first place I thought of was El Faro Condo Hotel, when I arrived at the front desk for it was the Italian gentlemen that I have seen before I can tell he knew who I was, because I certainly remember him, and then I even asked him if he remembered me, and quietly knotted yes, but he had absolutely no regard of my presence, no personality not even a smile, I almost felt as if I was inconvenience being there then the price he gave me happen to be much more then the Internet price, they did have availability, but didn't seem to want to accommodate my family of five, not a friendly place at all the no customer service so then I left and decided to contact my brother in law that lives in Playa del Carmen and asked him if he can make any recommendations he told me about the real nice boutique hotel called "Be Playa", with a roof top bar/pool , and unbelievable sushi restaurant in the lobby. Be Playa, is not in front of the beach, but they are very close to the main 5th Ave, and around the corner from Mamitas Beach, (a very popular place to spend the day) Be Playa, is a trendy place with a good looking crowd, and a great staff to go with it, normally its considered an Adult hotel, but they made an exception as they had one unit on the third floor available with two king size beds, and they accommodate us at a unbelievable price, luxury, and service. To me service is most important aspect of any business that is really what brings people back.
Every Staff member at the front desk was excellent I felt as if I was back at home in the US, the rooms where like something out W hotel, very upscale and clean. When I went downstairs to the front desk later that day after checking in asked the receptionist for some bowls, utensils, ice, and more towels, by the time I returned to my room I had all my requests full filled. I told my wife this is like being at W hotel in Hollywood, Wow! what service!, later that day we went for a swim at the roof top pool with the kids, they have a fully equipped bar/lounge we ordered some drinks, and asked for a menu, we noticed they mainly have a sushi menu, and my kids just wanted fries, they had no fries, so the bar tender with an excellent personality offered to bring up some fruit for the kids at no cost, "Wow"again!, that evening I went out to get some pizza for the kids, and the few places I had noticed earlier that day were closed, when I returned to my hotel I asked front desk receptionist if he knew where I can order Pizza to be delivered, he used his own cell phone and started calling different places to order pizza for us just unbelievable service and attitude, Included with the cost of my stay was a unbelievable continental breakfast that to me was a full breakfast an assortment of breads, fresh fruit, coffee, fresh squeezed orange juice, home made jam and butter. The point I am trying to make here is that those little extra services, and with a pleseant personality, and excellent customer service is what makes you the best this hotel "Be Playa" was an excellent experience I really recommend them and I and I never recommend placed and I have never posted
comments or feedback before, but I felt compelled to this for this unique find as they deserve to be recognized, the hotels in Playa del carmen have a lot to learn from this establishment.
I understand they have another hotel in Tulum, called BE PLAYA as well.
I am definitely going to visit on my next trip to Quintana Roo Mexico by the way you don't even have to go anywhere there roof top lounge at Be Playa in Playa Del Carmen, is happening at nightwith great music, and drinks! Thank you Everyone at Be Playa you have loyal customers for now on!!
Higher Floors near the roof top pool and bar room 301
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.