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“great boutique hotel” 5 of 5 stars
Review of Be Playa Hotel

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Be Playa Hotel
4.0 of 5 Hotel   |   Calle 26 entre avenida 5 y avenida 10, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #55 of 199 hotels in Playa del Carmen
Bergisch Gladbach, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
“great boutique hotel”
5 of 5 stars Reviewed January 24, 2013

for two nights we stayed in a junior suite with jacuzzi on the second floor and loved our stay. the location was great - you could easily walk to the beach or along the pedestrian zone with all the shops and restaurants. the staff was very helpful and super nice. the rooms are very well designed and very trendy. we would definitly go back.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeHotels, Online Communications Manager at Be Playa Hotel, responded to this review, February 1, 2013
Dear "weltenbummler42",

Thank you for your nice and friendly feedback! We love to read you had a great time with us!

We really hope to see you again soon on this beautiful part of the world!


Kind regards,


Be Playa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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231 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 18, 2013

We stayed Be Playa for a week. Overall, the hotel is in a great location, nicely decorated, the rooms were a good size and the staff was really nice. However, a few of the issues we encountered (mainly noise) made the stay not so great.

The first night that we arrived (Fri), there was a party on the rooftop and the music was so loud that it sounded like the club was literally in our room. The music was blasting until 1am-2am and we constantly heard people walking up and down the stairs. Needless to say, we didn't get enough sleep that night. The second night we encountered the same situation but the music wasn't as loud so it was tolerable.

The room we stayed in had a door connecting it to another room. The door wasn't sound proof and I could hear the people staying in the room next to me.

Third, the A/C started making a weird noise starting on the second night thought the whole night. At this point, that seemed that this was the most tolerable until the noise for louder on our last night (sounded like the A/C was breaking) on and off that I felt compelled to write a review.

We tried for a couple of days to see if we could switch rooms. Since we were catching the tail end of the BPM Festival, the hotel was booked. Once rooms became available they didn't have a double available so we we're some what stuck. We could have looked for a new room but decided not go through the hassle but lookin back, we should have switched hotels.

Overall, the hotel is in a great location. The room is decorated very nicely but the noise was so bad that it outweighed the positives. I've read reviews where this want a problem for people. Perhaps they were in a better room. If we were right by the stairs or have a connecting room next to us, I think we would have enjoyed our stay a lot more.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeHotels, Online Communications Manager at Be Playa Hotel, responded to this review, January 19, 2013
Dear "Nop M",

Thanks for taking the time to post your review!
Playa del Carmen is a bit noisy sometimes; not only because of the music, but the because of the young people as well. Also, Be Playa is a very alive hotel, with music and dynamism. We are sorry to read it was a bit loud for you.

We hope to see you again soon on this beautiful part of the world!


Kind regards,


Be Playa Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Missoula, Montana
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 12, 2013

This hotel was very nice, but just not us. We stayed in junior suite, with the jacuzzi in the room, for 2 days. Nice little balcony. The rooftop bar and pool was very nice and had great drinks. The pool is smaller and not as deep as it appears in the pics, but still very cool. Especially during sunset and at night for star gazing, lots of chairs, couches and lounges to relax in. The dual head rain shower was amazing. The beds were super comfy. The most comfy bed I've had in Mexico actually, and i've been a number of times. But beware of the wooden border around the beds, my boyfriend wrecked his shin on one. The rooms were clean and the staff was friendly. Breakfast is only continental, so you may want more. The juice is fresh squeezed, which is a nice touch. We ended up checking out to move to a hotel that had a kitchenette in it, but would still recommend this hotel.

Room Tip: Get the junior suite rooms with the big tub !
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeHotels, Online Communications Manager at Be Playa Hotel, responded to this review, January 19, 2013
Dear "Lisa B",

Thank you for your nice feedback!

We really hope to see you again soon on this beautiful part of the world!


Kind regards,


Be Playa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tralee, Ireland
1 review
5 of 5 stars Reviewed January 2, 2013

Stayed here lst July with my boyfriend. Hotel was a funky boutique hotel with a super cool rooftop pool bar. We stayed in a junior suite. The staff were fantastic and were super helpful. Would love to return to this hotel sometime as it helped make our amazing trip to Mexico even more special. Loved it there.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeHotels, Online Communications Manager at Be Playa Hotel, responded to this review, January 19, 2013
Dear "Lorzno1",

Thank you for your great words on Be Playa Hotel!

We hope to see you again soon on this beautiful part of the world!


Kind regards,


Be Playa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico, New York
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 14, 2012

I stayed with my wife on 25th of november, the breakfasts are cheap and delicious, the rooms were amazing the ilumination can be customized to create a romantic atmosphere.The beach mamitas is about a couple of blocks nearby you can ask for towels as well at the front desk and also discount cupons are available. Nice spot to have drinks at the terraza before going to the nightclub!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeHotels, Online Communications Manager at Be Playa Hotel, responded to this review, January 1, 2013
Dear "MatressChief",

Thank you for your great feedback! We are happy to read that you enjoyed your time here!

We hope to see you again soon on this beautiful part of the world!


Kind regards,


Be Playa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 4, 2012

Me and my wife stayed at Be Playa during our honeymoon. Be playa was the third hotel we stayed in during the honey moon, so we had very high expectations.
Actually it lived up to the reputation, there were couple of things we didn't like but overall it was a great experience. The rooms were always clean, we always had towels, the staff were very helpful.

Pros:
you get the same as the pictures posted by the management, no fakes there. We didn't feel the problem of the noise that was mentioned in previous comments though we stayed on the third floor. We didn't feel that there was a problem with the elevator either, it took about 40 seconds to get to the first floor but what's the rush for.
The free apples gesture is very nice though by the time you finish breakfast, you'll find out that you need not see any fruits for the rest of the day.

Cons:
I didn't like at all the fact that i had to pay mandatory tip for the less than average breakfast. I couldn't see the point of the breakfast actually, I would accept this from a lesser hotel but not Be playa.
There is noise actually but it doesn't come from the roof, the plumbing really needs fixing, we had problems with the toilets as well but the guys were nice enough to fix it in no-time

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeHotels, Online Communications Manager at Be Playa Hotel, responded to this review, January 1, 2013
Dear "Ahmed H",

Thank you for your nice words about our hotel! We'll pass along your comments regarding the breakfast to management. Thanks for that too!

We really hope to see you again soon on this beautiful part of the world!


Kind regards,


Be Playa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bern, Switzerland
2 reviews
5 of 5 stars Reviewed November 17, 2012

Room: Junior Suite, spacy and nicely furnished. Always clean. Turndown service. Complimentary bottled water each day.
Rooftop: Nice bar & pool, good drinks. stylish.
Frontdesk: Super friendly and helpful.
Sushiclub: Excellent sushi.

14 days of pure bliss. would recommend it to all my friends.

Room Tip: Get a Junior Suite. Worth the money.
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeHotels, Online Communications Manager at Be Playa Hotel, responded to this review, January 1, 2013
Dear "Mario D",

We are glad that you had a great time at Be Playa! Thanks for the nice feedback!

We hope to see you again soon on this beautiful part of the world!


Kind regards,


Be Playa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Be Playa Hotel

Address: Calle 26 entre avenida 5 y avenida 10, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Luxury Hotel in Playa del Carmen
#38 On the Beach Hotel in Playa del Carmen
#80 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Be Playa Hotel 4*
Official Description (provided by the hotel):
Boutique Hotel. Bohemian style. 23 Suites. Junior and master with Jacuzzi and terrace. Excelent location. ... more   less 
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Also Known As:
Be Playa Hotel Playa Del Carmen
Be Playa Hotel Riviera Maya/Playa Del Carmen, Mexico

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