We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great resort ... with reasonable expectations.” 4 of 5 stars
Review of Viva Wyndham Maya

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Viva Wyndham Maya to your Saves list
Viva Wyndham Maya
3.0 of 5 Resort (All-Inclusive)   |   Paseo Xaman-Ha, Mza. Lote Holetero 5 | Playacar, Playa del Carmen 77710, Mexico   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Save 15%; Earn 500 Points
Ranked #87 of 200 Hotels in Playa del Carmen
Bradford West Gwillimbury, Canada
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
116 helpful votes 116 helpful votes
“Great resort ... with reasonable expectations.”
4 of 5 stars Reviewed January 11, 2014

We spent a part of our trip at Viva Maya, as well as Viva Azteca, so I am reviewing them both (see Azteca reviews for the other one).
This is by no means a 5* property, so expecting all the bells and whistles of a luxury property, as many do, is very unreasonable especially for the price and huge discounts for kids under 18. This is a very clean, tidy and basic (as compared to 5*) property, but it gives excellent value.
There is only 1 buffet, 1 snack bar, 3 bars and 3 a-la-cartes with very limited access. The property is very well planned and easily navigated. I stress that I would give 1 or 2 rating if it was a 5* mega resort, but it is a solid 4 for its category.
The Beach - it is flawless. Probably the nicest stretch of beach in Mexico. Super clean, a few seaweeds thrown ashore are gone by 9 a.m. We did not encounter any issues with loungers - there are plenty anytime of the day. And we were there the busiest week of the year. Much better situation than in many much pricier properties. No towel games, no need to get up at 6 am. Lots of palapas and shade, but to get one you need to be out by 8-9.
Pool Area - small and clean. Pool bar. We did not spend much time at the pool but others seem to have enjoyed it. Pool is warm, as opposed to some mega-resorts with airport-size pools that are cold with hardly anyone there.
Bars - another 10+. Not only they have above-average liqueur (Sky, Capt.Morgans, Canadian Club, Smirnoff, Jimador, Cuervo), but they are open 24/7! Good quality mixed drinks, cappuccino, expresso, coffees with alcohol. Barmen are awesome.
Buffet - basic, limited and repetitive, but always fresh and hot. Lots of fruits and desserts, but lacking in meat and fish variety. No A/C.
Snack Bar - good alternative for lunch if you don't want to leave beach/pool area or wear shoes/shirts. Great wings, burgers, salad bar, fries, etc. Pizza here is not good.
A-La Cartes. We went to 2 - Italian and Viva Café. Both are excellent, much better than the 2 we went to in Azteca. Delicious, real fillet mignon, grouper, great appetizers and desserts. Presentation is excellent.
Guests - English speakers are a minority, mostly Europeans and South Americans. Don't expect a special treatment just because we are from US/Canada (nobody really cares) and everything will be great.
Entertainment - typical cheesy AI stuff - games, shows, etc. Lots to do for kids and teens - archery, trapeze, volleyball, salsa, painting, etc. Nightly DJ in the lobby after the show.
Rooms - basic motel-style, no fridge, small. But exceptionally clean, comfortable bed and relatively quiet (we were on the 2nd floor).
WIFI - free in lobby and courtyard. Good when fewer people, horrible in late afternoon or in bad weather.
Overall - We stayed in many resorts in Cancun-Riviera Maya over the years. This is a budget resort and not fair to compare to others, but it is a solid 3.5*. Although Azteca has a few extra perks and (not much) nicer rooms, Maya was more to our liking if to compare the two - it is simply better planned, more fun and cozy. We will probably not come back, but would recommend it for the value.

Room Tip: If you looking for quiet, choose a room on upper floors with balcony facing away from the main prome...
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, January 22, 2014
Dear customer,

Thank you for publishing your positive review on TripAdvisor and sharing your experiences with other travelers.

Our continuous commitment is to provide quality services to all off our guests. Therefore it is very rewarding receiving your positive feedback regarding your recent stay at our property. It is a pleasure to know that our services and facilities met with your expectations. We are also delighted to hear that you will be recommending our Resort for its good value.

Thank you for choosing to stay with us at Viva Wyndham Maya.

Best regards,

General Manager
Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,337 reviews from our community

Traveler rating
    1,420
    1,824
    701
    247
    145
See reviews for
1,385
1,595
90
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (429)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Grand Rapids, Michigan
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 8, 2014

We were at the Viva Wyndham Maya from Dec.6 through Dec 13, 2013. The resort staff was fantastic! The place was spotless, and I would recommend it to anyone who wants to have a great vacation in Mexico. The entertainment was top notch, and the food also was very good. The attention to detail in all aspects did not go unseen. We were so overwhelmed with the kindness of the staff, that I will never forget it. My sister fell and was injured, and we were cared for in the most genuine manner. It was truly a wonderful experience in spite of her injury. You could not find a better place to stay, and I highly recommend this resort.

Room Tip: Rooms closer to the ocean have a great view.
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, January 22, 2014
Dear Kathy,

First of all we would like to thank for your kind comments and for taking the time to post your review on TripAdvisor.

We assume that in the meantime you have also received our letter that was send by email. We hope your sisters’ recovery is going well. It would be our pleasure to have the opportunity to receive you, your sister and the rest of your family once more in order for everyone to enjoy our services and our beautiful location at it’s fullest.

Once again thank you very much for sharing your experiences and for recommending our Resort. We remain at your entire disposal.

Best regards,

General Manager
Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 8, 2014

Just spent a week here and had a great time. Few issues with the room but nothing crazy. If you are a regular all inclusive traveler you will always come across some sort of problem. If you want a nicer room you want to be in the 3000 rooms. but if you want to be close to the beach they are not as nice but nice enough. The beach is spectacular. The food overall is 6.5/10. The drinks are great.
Location is perfect if you wanna be close to Playa Del Carmen. We walked there and it took us 20min.
Overall great vacation despite the rain.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, January 22, 2014
Dear customer,

Thank you for giving us the opportunity to serve you at Viva Wyndham Maya during your recent vacations. It is a pleasure to know that you enjoyed our services and facilities. Our customer’s satisfaction is our constant goal.

We would like to thank you for your preference and we hope to have the chance to welcome you back soon.

Warm regards,

General Manager
Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tirgu Mures, Romania
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 5, 2014

It was my first experiance in the Carribian sea and this hotel was the perfect choice for me and my family. We stayed there for 2 weeks and 1 minut I couldn't get bored,because the animation team was very active and friendly.The room was large and very clean.The food it was delicios and various.The beach...like in the dreams.I realy recommand this hotel for everyone!If you want to relax,you can relax,if you want to party I won't stop to party togheter with the animation team!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, January 17, 2014
Dear guest,

It is really satisfactory to receive your positive feedback and to know that we exceeded your expectations during your stay at Viva Wyndham Maya.

Your comments about our staff and about the impeccable service make us very proud. It is with great pleasure that we share your delightful comments with our animation team.

We look forward to welcoming you back and thank you for your review.

Best regards,

General Manager

Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Top Contributor
73 reviews 73 reviews
11 hotel reviews
Reviews in 33 cities Reviews in 33 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 1, 2014

The resort was clean, easy to get around and many activities. We were there for the week of Christmas. It is the busiest week of the year.

Pros: beautiful weather, resort and rooms were very clean, dive shop on site, family friendly(no drunk people stumbling about), calm waters, walk to Playa del Carem (20 mins), staff was friendly, water at the buffet, resturants on site and at the bar and snack shops is filter so you can drink the water and ice, you can eat the fruit and veggies as well, always times were drinks and food are open, small shopping plaza right across the street, close to golf course

Cons: food was average at best, guest services staff average, you have to go out early to get a lounge chair at the beach, typical beach ...not much to do if it rains, you have 3 reservations for dinner be sure to make the reservations right away as the restaurants "fill up". We never saw them full but this is what they claim

Tips: off site watch for scam artists that claim they know you but really just know the resort wrist bands, golf course is all inclusive drinks and food come with the fee as well as golf cart, if you run or walk go left out of the resort it is much quieter, you can get much better deals if you make your reservations before hand for things such as transportation, go as early as you can to off site places such as chichen itza, to eat at on site we liked : palco the best

Stayed December 2013, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, January 15, 2014
Dear guest,

We appreciate your feedback on your recent stay at Viva Wyndham Maya. Your opinion is valuable to us and we will take your comments and suggestions into account in order to improve our services on a continuous basis.

Please do not forget that Viva Wyndham Maya will be pleased to welcome you back.

Best regards,


General Manager

Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 31, 2013

Food

Excellent buffet covered all needs as with all buffets though you do get bored. The breakfast had the widest and weirdest range I have seen. Dinner the lime ice cream is to die for. The beach cafe food is lovely, I enjoyed the salad bar , my daughter pizza and chips and my husband chili and rice daily. The Italian a la carte I didn't rate but others did but don Diego's on the other hand was excellent for food and atmosphere with the power cut only adding to the experience

Animation team

We're always busy smiley and active, we didn't participate but they kept the holiday atmosphere going and we became avid volley ball spectators

Staff

Exemplary couldn't do enough for you and so smiley and happy

Grounds

Very we'll maintained I felt sorry that they had to keep squeezing the water off the floors when it rained they should have drainage

Entertainment

Really not our bag but very well organized and popular with most. We did like the Mexican folklore and the mariachi band in the square. I would like to see a wider range some live music maybe as the entertainment let the holiday down the only thing

Beach

Great especially the first day when the waves were awesome

Pool

Kept spectacularly clean, the relax pool was nice for the half an hour we were there until we realized our thirteen year old wasn't welcome

Wildlife

Entertaining though we never found out the names of all of it especially the animals with Long noses and high tails

Rooms

The only problem was we read that we would have a coffee maker and fridge but on arrival were told this was only for club members, a big let down especially when it was raining heavily. The beds were fabulous which is important to me as I have back issues would have liked a light duvet. The bathroom was fabulous and we had a nice half sea view from the balcony

Rain

Yes unfortunately it rained but it is winter and didn't spoil the holiday the staff tried to keep the entertainment going but I would suggest you bring entertainment, some downpours lasted six hours to all night and some were only short

Would definitely come back

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, January 15, 2014
Dear guest,

Thank you for your kind review. We are glad that your overall appreciation of our Resort, its services and facilities was positive.

Your comments about our staff and about the impeccable service make us very proud. It is with great pleasure that we share your delightful comments with our entire team. We are absolutely sure it will make their day.

Once again thank you very much for sharing your experiences.

We would be delighted to welcome you back in the near future.


Kind regards,

General Manager

Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morden, Canada
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 30, 2013

We just got back from a week at the Viva. Staff is excellent, Food was very good. Ate at 3 of the A la Carte's which were excellent. The only huge negatives were: 1 bottle of water in room for entire stay (water in hotel not potable, had to buy water or ask at the bar to fill a bottle to take back to the room), rooms where very musty smelling (they stunk), bar fridge was empty. To me an all exclusive provides at least water and pop in the room. Stayed in room 3228, leak in ceiling light fixture, but very quiet at night.

Overall had a good time, but would stay at a different resort next time.

Room Tip: If you want a quiet area pick in the 3000 range, got this tip from another traveller
See more room tips
  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, January 16, 2014
Dear customer,

We appreciate the time you dedicated to write your remarks about your stay at Viva Wyndham Maya. Your review will assist us in our commitment to improve in all aspects of our operations.

We regret not having been able to fulfill your expectations.

Thank you for the opportunity to serve you at our resort.

Kind regards,


General Manager

Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Viva Wyndham Maya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Viva Wyndham Maya

Address: Paseo Xaman-Ha, Mza. Lote Holetero 5 | Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Spa Swimming Pool
Hotel Style:
#32 Spa Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#48 On the Beach Hotel in Playa del Carmen
#49 Family Hotel in Playa del Carmen
#78 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Viva Wyndham Maya 3*
Number of rooms: 480
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Travelocity, Agoda, Caribbean Online Mgt Corp., Despegar.com, Hotels.com and Priceline so you can book your Viva Wyndham Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Viva Wyndham Maya Hotel Playa Del Carmen
Viva Maya
Wyndham Hotel Playa Del Carmen
Maya Viva Wyndham
Wyndham Playa Del Carmen
Playa Del Carmen Wyndham
Wyndham Maya
Viva Wyndham Maya Riviera Maya/Playa Del Carmen, Mexico

Owners: What's your side of the story?

If you own or manage Viva Wyndham Maya, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.