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“Best Staff Anywhere,Perfect Location,"7th" Time There” 4 of 5 stars
Review of Gran Porto Real Resort and Spa

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Gran Porto Real Resort and Spa
3.5 of 5 Resort (All-Inclusive)   |   Constituyentes No. 1, Playa del Carmen 77710, Mexico   |  
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Ranked #31 of 201 Hotels in Playa del Carmen
Angus, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Best Staff Anywhere,Perfect Location,"7th" Time There”
4 of 5 stars Reviewed December 4, 2012

Yes, my wife and i have have been coming back here for 6 years,mainly due to the amazing staff,the same people evey time.For your entire stay they cannot do enough for you and the maid service is excellent. A small tip each day, worth it.Food is good in Buffet, Italian and Mexican Restaurants.Great spa, masage and exercise facilites.Above ground, round pool bar great for meeting and chating with other guests.You will never go thirsty, all super bartenders and wait staff in both bars, around the pool and on the beach.Visit the swing bar on the beach.
Kid's Club is great if you want to get out shopping for a while or go for a meal.We go the last 2 week in Nov every year and meet many repeat guests,and new ones who cannot wait to come back.5th Avenue is 2 minutes away for shopping, nightlife, sportsbars and yes, betting.
This hotel, and area is for people of all ages and expectations, hope to meet you next year.

Room Tip: Junior suites on road side are quieter and you can still see the ocean, somewhat, you are going to g...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Fort Worth, Texas
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 4, 2012

Our stay was over Thanksgiving Nov 18 - 25. Mom, Dad, 17 year old son.
We loved the Porto Gran Real and would return in a heartbeat!
My review is rather long and I highlighted each topic so you can skip those that don’t interest you.

Check-in very quick and smooth. I had e-mailed Jorge (concierge) with questions and concerns that I had read on Trip Adviser. He assured me there would be no issue. He met us at check in and introduced himself. I thought that was a class act. He was also correct - we had no issues. Our cabana was reserved every day - we didn't have to do anything. We were away from the construction the lobby but no big deal.
After check in keep walking to the elevator. Ladies in white wanted to talk to me and wanted my room number - they are timeshare people. Get past them and you are home free.
Hotel Room - We stayed in the One Bedroom Master Suite (357) - 3rd floor.
Living room, table and chairs, flat screen TV with balcony, center area is dressing area, closet and bathroom. Closet has removable wooden hangers and plenty of shelf space + bathrobes and slippers. Bathroom has the basic needs plus a walk in shower without a door (love those) and a hamper (thought that was a nice touch). Big Bedroom with two more balconies’. Cabinet in bedroom has espresso machine, cups, glasses, ice bucket & 4 bottles of liquor (Johnny Walker red, tequila, vodka and rum. Happy Hubby!! Look for the step up’s and down’s everywhere in the hotel and area. No big deal but I'm a klutz so I kept an eye open for them.
Note: take paper and pen and leave a note for the room attendant on what you want in or what to remove from the fridge. It would have been much easier if we had. Ice was way down the hall but we sent our son. Elevator was fast enough but we found it more convenient, easier and quicker to use the stairs. NOTE: I would not recommend the 1st floor as the cabana’s block the water view. But there is a gate on the balcony so you can walk right onto the beach.
Vendors - at the property there were two times that I thought people worked at the hotel when they did not. They offered a little something (one time was a painted picture with our name on it). We declined both times and there was no issue. No vendors approached us on the beach.
Sky Way Jacuzzi - On the opposite side of the hotel (clearly marked) is a Jacuzzi on the 6th floor. There is also a pool and bar just below on the 5th floor. Usually there were many people in it but everyone made room and it was great.
The rooms on the 4th & 5th floor looked to be hotel rooms with double beds and an area with two chairs and small table to sit which was shared space with the next door room with a street view.
Beach - very wide area of beautiful white sand. I watched staff groom the sand and even brushed sand off the lounge chairs every day. I also saw them spray the beach and trees for no-seeums. We never had a problem getting lounge chairs on the beach and always saw empty chairs at the pool. We are early people on vacation but we always saw empty lounge chairs. Yes, there are sandbags. Without the sand bags the beach would be gone with the waves. Yes, there are big stones/rocks in the water. They are natural and help break the waves and save the sand. I wore beach shoes (I always do) and had no problem. Hubby and son did not wear shoes and had a stubbed toe or two but not enough to make they wear their water shoes. There were people in the water. We were at the beach every day. The waiters could not be more friendly and helpful. They would walk around serving water (had no problem drinking the water) or bringing you something to drink. Hubby would give them a small tip ($1) and you never had to ask for another drink.
Hotel Bars - served imported and domestic products. I was shocked and pleased to see Jack Daniels on the bars. Hotel serves Pepsi products. I'm a Coke girl and it is sold in the hotel gift store.
Location – EXCELLENT! 1 block away from 5th Avenue. 5th Avenue is quite long. We never made it to the end. Wear comfortable shoes (I didn’t). Restaurants, jewelry stores, trinkets, sun glasses, Hotels, boot store, convenience store, ice cream shops, pizza shops. The area was clean, well lit and I felt totally safe. People wear all kinds of attire – mostly casual. We walked around after dinner. Just remember comfortable shoes!
Exchange Rate – Hotel had the best exchange rate vs. 5th Avenue. The exchange rate at hotel was 13 pesos = $1 vs. 12.65 on 5th Avenue.
Restaurants – Albatross is the buffet (breakfast, lunch & Dinner). Omelets & eggs to order, bacon, sausage links, cereal, cold cuts & cheeses, variety of juices, hot chocolate & cold chocolate milk + regular milk, mimosas, bread/toast, muffins – one day they had steak to order for breakfast. There was an outdoor area for lunch – hamburgers, hot dogs, fries, you can make nachos, pico. We also ate at Maria’s & Il Pescatore. Reservations were suggested for II Pescatore which guest services in the hotel made for us. At the Royal we ate at MARIA MARIE and at Asiana. All the food was very good. All 3 of us enjoyed every meal.

Was the trip flawless –NO. But we were on vacation and let things go! We had a great vacation! Hope you do to!

Room Tip: If you want convenience to the beach the 1st floor is great. However, the cabana's block the wat...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Langley City, Canada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 3, 2012

We have visited Playa del Carmen 5 times and have always stayed at the Gran Porto Real. Although it is not as grand as many of the new resorts, it's location right down town Playa is a great feature. Playa is a really fun place with lots of good restaurants and shopping so you can stroll through town after your day on the beach. We have become very attached to the staff, especially Pablo, Jose, Jesus, Teresa, Johnny, and Miguel at the pool/beach bar and Chicken the entertainment director. All have become very dear friends and we look forward to each and every visit. Kinda like a home away from home.

Room Tip: We upgrade to an oceanfront junior suite. Well worth it. Upgrades are offered when you check in so b...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 3, 2012

Thanks to The oki fun staff for taking care of my kids. Gina,kika,Andrea y jocelyn You do a very nice Job. The hotel is really nice Andes worth it. Also The entertainment staff are awesome cynthia Omar verlain Rodrigo Diana and Jorge You guys have a lot of energy we love You all

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 3, 2012

Had a blast staying at the Gran Porto Real Playa del Carmen. Great pool and atmosphere! The staff are friendly and the service was great. Thank you Jimmy for looking after our poolside drinks. And thank you to the sports and entertainment stuff for making everyday fun - Omar, Jorge, Cynthia and Diana, you guys are awesome.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swindon
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 3, 2012

Our recent stay at the Gran Porto Real Resort in Playa Del Carmen exceeded all our expectations-brilliant location -lovely accomodating staff always smiling noting was too much trouble-very welcoming special mention for the entertainment team-Cynthia & the cheeky devil Verlain-also the Bar staff Alex & Theresa-Great selection of restaurants-with a vast variety of food to choose-spoilt for choice-clean rooms-great entertainment most nights-top marks to all the staff & hotel management that make this a truely top rated hotel- We most definately would return to stay at this hotel if we visit Mexico again.

Room Tip: If you can afford it go for the Junior Suites-the standard rooms had shared balconies-which did not...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 3, 2012

Just got back yesterday and had to write my review. Wonderful little resort, fantastic workers, decent food, and great beach! We stayed in an Oceanview Jr. Suite which was perfect, because the resort is built from the beach and towards Playa Del Carmen. (Better views up front!) Ate in the buffet most of the time, and found the food decent for what we wanted. Also used the room service a few times, and was pleased with the quality of food.Pool was small so it was hard to get a seat together most days. Spent most of the time at the beach instead. Yes, there are sand bags, but nothing that spoiled our stay. Going a little north towards the next resort the beach was better. Nice resort, a little small, so if you want an exciting night-life, don't stay here. We didn't care, so for us, this was perfect. Very short walk to where the shops are, so we went there quite a few times! Pushy vendors, but not bad.
All in all, I would recommend this resort for those people just looking for a nice, relaxing time.
We give it an overall 4!!

Room Tip: "Oceanviews were the best for your money. I wouldn't bother upgrading to oceanfront!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gran Porto Real Resort and Spa

Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Playa del Carmen
#18 Top resorts Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen
#58 Family Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Gran Porto Real Resort and Spa 3.5*
Number of rooms: 287
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Real Resort And Spa Riviera Maya/Playa Del Carmen, Mexico

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