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“Great Staff, Great Location” 4 of 5 stars
Review of Gran Porto Real Resort and Spa

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Gran Porto Real Resort and Spa
3.5 of 5 Resort (All-Inclusive)   |   Constituyentes No. 1, Playa del Carmen 77500, Mexico   |  
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Ranked #46 of 201 Hotels in Playa del Carmen
Langley City, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Great Staff, Great Location”
4 of 5 stars Reviewed December 3, 2012

We have visited Playa del Carmen 5 times and have always stayed at the Gran Porto Real. Although it is not as grand as many of the new resorts, it's location right down town Playa is a great feature. Playa is a really fun place with lots of good restaurants and shopping so you can stroll through town after your day on the beach. We have become very attached to the staff, especially Pablo, Jose, Jesus, Teresa, Johnny, and Miguel at the pool/beach bar and Chicken the entertainment director. All have become very dear friends and we look forward to each and every visit. Kinda like a home away from home.

Room Tip: We upgrade to an oceanfront junior suite. Well worth it. Upgrades are offered when you check in so b...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,542 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (939)
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2012 via mobile

Thanks to The oki fun staff for taking care of my kids. Gina,kika,Andrea y jocelyn You do a very nice Job. The hotel is really nice Andes worth it. Also The entertainment staff are awesome cynthia Omar verlain Rodrigo Diana and Jorge You guys have a lot of energy we love You all

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2012 via mobile

Had a blast staying at the Gran Porto Real Playa del Carmen. Great pool and atmosphere! The staff are friendly and the service was great. Thank you Jimmy for looking after our poolside drinks. And thank you to the sports and entertainment stuff for making everyday fun - Omar, Jorge, Cynthia and Diana, you guys are awesome.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swindon
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 3, 2012

Our recent stay at the Gran Porto Real Resort in Playa Del Carmen exceeded all our expectations-brilliant location -lovely accomodating staff always smiling noting was too much trouble-very welcoming special mention for the entertainment team-Cynthia & the cheeky devil Verlain-also the Bar staff Alex & Theresa-Great selection of restaurants-with a vast variety of food to choose-spoilt for choice-clean rooms-great entertainment most nights-top marks to all the staff & hotel management that make this a truely top rated hotel- We most definately would return to stay at this hotel if we visit Mexico again.

Room Tip: If you can afford it go for the Junior Suites-the standard rooms had shared balconies-which did not...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 3, 2012

Just got back yesterday and had to write my review. Wonderful little resort, fantastic workers, decent food, and great beach! We stayed in an Oceanview Jr. Suite which was perfect, because the resort is built from the beach and towards Playa Del Carmen. (Better views up front!) Ate in the buffet most of the time, and found the food decent for what we wanted. Also used the room service a few times, and was pleased with the quality of food.Pool was small so it was hard to get a seat together most days. Spent most of the time at the beach instead. Yes, there are sand bags, but nothing that spoiled our stay. Going a little north towards the next resort the beach was better. Nice resort, a little small, so if you want an exciting night-life, don't stay here. We didn't care, so for us, this was perfect. Very short walk to where the shops are, so we went there quite a few times! Pushy vendors, but not bad.
All in all, I would recommend this resort for those people just looking for a nice, relaxing time.
We give it an overall 4!!

Room Tip: "Oceanviews were the best for your money. I wouldn't bother upgrading to oceanfront!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed December 3, 2012

The hotel was being remolded during our stay which caused some issue on departure; however the staff was outstanding expecially Emma Alex Lorenzo & Avila Alex. They never let our drinks glass get empty while at the lobby bar. If you are planning you should look into staying here. The all inclusive after five days the resturaunt got a little " same ole thing". Could use a change up every 3rd day.
Xel-ha was absolute worth it. Spend one full day, go early and stay until they close. Staff is great and the water is wonderful. If and/or if I go back to Cancun I would stay at this hotel and definately go to Xel-ha.
One of the friends got paint on there luggage leaving the hotel and the check out was dis-organized. They seemed to want us out asap and didn't resolve the issue while we were there.

Room Tip: Stay on the ocean side of the hotel. 2nd floor rooms are nicer. The room that face the street are...
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  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 2, 2012

We were able to go twice to Il Pescatore. The food was good for the value. We liked that we were able to find something that all of us could enjoy (pre-teens, teens and adults). Our waiter was a sweet older gentleman who was very attentive.

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Additional Information about Gran Porto Real Resort and Spa

Address: Constituyentes No. 1, Playa del Carmen 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Top resorts Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#35 On the Beach Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#59 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Gran Porto Real Resort and Spa 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Real Resort And Spa Riviera Maya/Playa Del Carmen, Mexico

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