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“Pleasant and tranquil” 4 of 5 stars
Review of Apart Hotel Casaejido

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Apart Hotel Casaejido
2.5 of 5 Hotel   |   Calle 3 sur entre avenidas 65 y 70 mza 11 lote 4 | Colonia Ejidal, Playa del Carmen 77712, Mexico   |  
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Ranked #32 of 200 Hotels in Playa del Carmen
Berlin, Germany
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Pleasant and tranquil”
4 of 5 stars Reviewed February 5, 2014

We arrived at night by car and everything was fine, the area is a bit dark, but only two blocks from the Carretera Cancun-Tulum and close to the Benito Juarez main street. Parking is no problem. The staff is competent and very friendly, the breakfast enjoyable, everything was easy. We had a good time there, all the family was happy.

Stayed January 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casaejido, Gerente at Apart Hotel Casaejido, responded to this review, May 14, 2014
Google Translation
Hola Martin B,

Nos ha dado mucha alegría leer tu crítica y queremos agradecerte haberlo escrito.

Recibe un cordial saludo de parte de todo el equipo de Casaejido!

Vanessa
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220 reviews from our community

Traveler rating
    141
    67
    4
    1
    7
See reviews for
55
65
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3
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Nishinomiya, Japan
1 review
5 of 5 stars Reviewed February 2, 2014

It was the very cozy hotel where there was the kind staff that English was proficient. There was distance a little from the sightseeing street, but it was quiet and of the prices was saved economically, cheaply unlike a center because it was a little bit local location. ^ ^

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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casaejido, Gerente at Apart Hotel Casaejido, responded to this review, March 3, 2014
Hola amigo Haruki :-)

Thank you very much for taking the time to write this review!

Best regards from all the team.

Vanessa
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1 review
4 of 5 stars Reviewed January 16, 2014

Great service. Close to large stores and restaurants. Still far away from the noise at night. The staff was really helpful. They assisted us with everything we needed and arranged early check in and check out as well as setting up tours.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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casaejido, Owner at Apart Hotel Casaejido, responded to this review, January 17, 2014
Hello Alexis!!
Thank you so much for taking the time to review us, it makes us really happy to know that you enjoyed your stay with us and we really hope that you will repeat the experience.
Vanessa
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Minneapolis, Minnesota
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed January 9, 2014

I shouldn't write this review, because there's no way one can't rave about how great of a place this is and that means giving away a (secret) Playa del Carmen accommodation gem. Spacious, modern and meticulously clean. 20 minutes on foot to 'Downtown' and the beach, yet away from any possible hustle and bustle. I enjoyed the fact that the supermarket was a mere three blocks away allowing me to easily make use of the little kitchen in my studio every single night. The owner is very friendly and knowledgable, so I encourage every potential guest to seek her for advice on what to do and where to go. And considering that I traveled during the high season I must say that the pricing was more than fair. I had an excellent time at the Casa Ejido.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casaejido, Owner at Apart Hotel Casaejido, responded to this review, January 17, 2014
Dear Biosfear,

This review has certainly made the staffs and my own day!
It makes us very proud to know that we have accomplished our goal with you :-)
We hope to see you soon!

Vanessa
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Pittsburgh, Pennsylvania
1 review
4 of 5 stars Reviewed January 3, 2014

Our apartment was huge, with fully equipped kitchen, fridge, microwave etc.
The large supermarket is 10 min to go from the apartment, and it is on the way from the center which is very convenient.
The apartment is quite far from the city center (about 20 mins to walk, 30 mins to the beach), which was perfectly fine with us, as we like to walk, and taxi in Playa is very cheap.
What I didn't like was the cleaning service. I had to fight every day for the shampoo (half of the days it wasn't left and I had to was my hair with shower gel). Also my things were placed in order every day, and I don't like when somebody rearranges my stuff.
The quality of the shower is satisfactory. You need to wait some time for the hot water, and water pressure is not high.
The curtains are transparent, and I'm afraid that I noticed it too late as we lived on the ground floor and I often appeared naked in front of the window :) The street isn't too busy though.
The rest was perfect. I would definitely recommend this apart hotel, especially for those who like to explore Mexico on their own. Colectivo stop (to Tulum/Akumal etc.) is close to the apartment, you can also rent a bicycle for a very good price.

Room Tip: As the curtains are transparent I would prefer a room on the second floor.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casaejido, Owner at Apart Hotel Casaejido, responded to this review, January 17, 2014
Dear Mary,

Thank you so much for taking the time to write this review!! We are so glad that you enjoyed your stay with us and that you were happy with your apartment .

I am sorry about the fact that you did not get shampoo sachets on a daily basis, I will talk to the staff about this issue...I must point out that we ask them to move things in the bathroom so they can clean properly!! But we would have asked them not to do so if you had let us know!

We do hope that you will chose us again in the future and we will meet again :-)
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SF bay, ca,usa
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed December 9, 2013

that was 2nd time I was going to stay here. Last time, circa 2010, we arrived ~midnight, had to pay extra fee for late check-in and directions where to find staff to open the doors (they live nearby). But it worked out, the room was not too nice, but I got what I paid for.

This time, I had similar need and made a reservation with Vanessa. She wrote me there was no need for special late check-in arrangement as there is somebody on site till midnight.

I arrived ~11pm to find the door locked. I rung the bell, knocked on the door and the one accross the street (former location), but to no avail. I called emergency phone with the same affect. I drove to nearby internet calling shop and asked clerk to dial that emergency number for me, still, nobody picked up.
While I went on to look for another hotel, I called emergency phone few more times and stopped by a couple times as well...to the same avail.
There was a concert that night in Playa and all northern side hotels were fully booked, what little left was expensive. Finally,~2 hours later, I found hotel right on Benito Suarez, not too far from this location, but accross the highway with somebody on staff 24h, a bit more expensive but a bit better as well.

Bottom line : if you expect to come at night and do not feel comfortable driving/riding/walking at Playa searching for a place to stay, think about whether saving few $ worth risking it with Casaejido. It is not worth for me, and I doubt I would retrurn.

P.S. I let Vanessa know about the problem the next morning over email, she wrote she's going to talk to the guard and that was the last time I've heard from her.

Stayed November 2013, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casaejido, Propietario at Apart Hotel Casaejido, responded to this review, December 12, 2013
Dear Iexa,

As I did via e-mail, I sincerely apologize for this incident.

We had the room reserved for you, our guard says he did not leave the gate until 12 pm when he ends his day's work, except for the moment he went on his round to check that all was ok at our apartment building 2 blocks away..

Also I MUST mention that I did not have missed calls on my emergency phone, Our manager Felipa did have one at 2 am..she was sleeping and did not hear!

I took your reservation by word, I did not charge anything upon the reservation, ad I did not even take a credit card number as guarantee.

We both lost with this incident, as you mentioned Playa del Carmen was full and I had a suite saved for you!

Best regards..Vanessa
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Utrecht, The Netherlands
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed November 5, 2013

Very nice place to stay. The room is clean, spacious, and even has a kitchen. Very nice people working there. Would deffenitly reccoment. Only thing is that it is a bit far from the beach. But walking is fine and the it is also a really quiet place, which is nice.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casaejido, Director de Relaciones con Clientes at Apart Hotel Casaejido, responded to this review, November 8, 2013
Dear Ms. Silgoedegebure! Thank you for sharing your comments and suggestions via TripAdvisor.
We are very happy that you enjoyed your stay with us. We will share your opinion with all the people who are part of this great family!
Yes you are right we are a little further from the "action" but we are aslo away from the noise ;-)

Receive greetings from all Casaejido Team!
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Additional Information about Apart Hotel Casaejido

Address: Calle 3 sur entre avenidas 65 y 70 mza 11 lote 4 | Colonia Ejidal, Playa del Carmen 77712, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#10 Best Value Hotel in Playa del Carmen
#94 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Apart Hotel Casaejido 2.5*
Number of rooms: 9
Official Description (provided by the hotel):
Casaejido hotels combines 3 different options all in one, each of our buildings are different: Our B&B building is the cheapest of all, it has single, double and family rooms all with private bathroom and air conditioning, located in a big house with shared kitchen and living area,and pool. Breakfast is normally included with this option. Our studio suites all have a kitchenette equipped with microwave, toaster, coffee machine, fridge, seating area, dvd player, air conditioning, wifi in common areas, private bathroom, all guests of our studio suites can use the pool at the B&B from 10 am through 5 pm. Our one bedroom/one bathroom and two bedroom/two bathroom apartments are located a couple of blocks away and have a full kitchen/living area, air conditioning in the bedrooms, small shared pool and closed garage upon request and availability. Daily basic cleaning is included in all options. ... more   less 
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Also Known As:
Apart Hotel Casaejido Riviera Maya/Playa Del Carmen, Mexico

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