I am an avid diver. I have been on 20 or so trips so I know when I see a good dive guide and operation and when they aren't so good. I've done several cenote trips, and by far Alux Diver was the best one. First off he was very responsive to email. This trip I had contacted several operations since I wasn't happy with my previous experiences, he definitely was the most responsive and flexible. I wanted to go really early in the morning to beat the crowds and enjoy beach time as well and he accommodated that. He was very punctual which some people are not. He asked for my dive card which believe it or not some people don't do. His briefings were complete and my wife in particular who was a little nervous felt at ease. He carried the tanks down and assembled the equipment which also was a first. If you have done cenote dives before a lot of the shops ask you to put on your wetsuit and equipment up on top and then walk down. First of all it gets extremely hot in your wetsuit and it can be very dangerous walking down the stairs especially for someone who is not physically fit or is not wearing booties. I personally was with a woman who snapped her ankle slipping off of the step in the cenote so it can be an issue. My previous experiences actually were pretty bad compared to this one, the dives were great, but the waiting time, and other issues were not fun and made me look elsewhere. All in all it was a very pleasant experience and when I come back I definitely will use him again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.