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“Rustic Charm” 4 of 5 stars
Review of Mahekal Beach Resort

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Mahekal Beach Resort
3.5 of 5 Hotel   |   Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)   |  
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Ranked #61 of 200 Hotels in Playa del Carmen
Certificate of Excellence 2014
2 reviews
1 helpful vote 1 helpful vote
“Rustic Charm”
4 of 5 stars Reviewed November 9, 2012

The Four Season's its not. Which is not a bad thing if you're looking for a quaint resort, right on the beach, a short walk to town and a good value. No TVs or phones in the rooms, although you can get Wi-Fi in the bar and the lobby. Our room was clean, and we loved the character of the palapa roof and the hammocks on our balcony. They have a 2 for 1 Happy Hour in the early evenings, and breakfast and either lunch or dinner is included in the price of your room. Everyone was super nice and friendly, although I did find that the service could be terribly slow, with the exception of breakfast. Specifically, during lunch one day, not only did they lose my order, I was brought the wrong dish. When I brought this to the attention of my server, he laughed and said well at least I still got the fish (I ordered the Chef's Fish Tacos and was brought the basic fish tacos). Once night during our stay, we stopped in at the bar, and sat down. It wasn’t until I got up off the bar stool, walked over to the bartender at the computer, and asked if we could have two beers that we actually got any kind of acknowledgement or service. Even then it was begrudgingly. Neither incident was enough to ruin our trip, but it was enough to downgrade my review from five to four. Takeaway: we had a great time and a great experience despite some minor service hiccups.

Stayed November 2012, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria C, Director of Sales at Mahekal Beach Resort, responded to this review, November 27, 2012
Dear Mrskleiny,

Thank you for posting your comments on Tripadvisor. Mahekal is all about providing an authentic Mexican experience on one of Playa del Carmen's best beaches with comfortable accommodations in a relaxed, friendly and caring resort.

We were disappointed to learn that some of our staff failed to deliver on the service we strive to provide and we thank you for sharing this with us so the neccesary measures may be taken. It is from comments like yours that we can improve ourselves. We were delighted though that the incident did not take away from your overall great visit.

We look forward to your next visit!

Victoria Campos
Director of Sales
Mahekal Beach Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,431 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (329)
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Sydney, Australia
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 1, 2012

We had a great time at Mahekal. We stayed for 3 nights mid oct. Front desk service was a bit slack at times, depending on who was working! Jose, the bell boy was amazing! Super friendly and so helpful! The room was clean and comfortable. The beach was great and the staff down there were fantastic. We would stay here again! Great position just out of the craziness of the huge resorts!

Stayed October 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whiting, Indiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 1, 2012

The location, service, and overall BEST vacation we've had in a long time. We would like to thank the staff for their undivided attention we really appreciate their hard work. We will definitely be back..... Sooner than later we hope!
Good work guys and gals! Keep it up! See you again SOON!
Sherry, Vivian & Simonne

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chevy Chase, Maryland
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 24, 2012

I've found a place that I'll be coming back to again and again.

My boyfriend and I stayed here for 3 nights, and almost cancelled our other reservations so we could stay longer. The food is fantastic - breakfast and dinner is included, but you can swap dinner for lunch or just pay for it a la carte. We spent 10 days traveling around the Riviera Maya, and this place had the best AND cheapest food by far. To give you an idea, we ate 3 meals a day for 4 days (i.e. 4 meals that were "not covered" by the meal plan) and only spent about $110. To me, that's a good deal.

The room blew my expectations out of the water - huge, clean, extremely comfortable - and was just steps away from the beach. We walked up and down the beach for about a 1/2 mile in each direction and both agreed that we were staying at the best looking resort.

The service was impeccable; both the front desk and restaurant staff were great. This really is the most charming resort, and we will be coming back next year! Thank you, Mahekal, for making our vacation so lovely.

Room Tip: Paying for an ocean front room is worth the extra money. It was ultimately a private cabana.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 20, 2012

My wife and I have stayed at this resort on a number of occasions and have loved it each time. We are going back again in December this year (2012). It is truly a lovely resort, but it is not ostentatious by any means nor is it a typical five-star resort that you might find in North America. More rustic and what we would call "barefoot". It is however, a real gem. If you want to get the most out of your stay at Mahekal, here are a few pointers. First, if you get a cheap room, then you will not enjoy it as much. The rooms in the Puebla and Caribe section that are set away from the beach, are smaller and very hot.The best rooms and the best experience are in the Ocean Front rooms and in the penthouse suites. Stick to the Aventura section and you cannot go wrong and go for the higher up rooms. Regarding the food, as in most of Mexico, the food is fine / adequate. You get better value for the lunches than for dinner, so we always have lunch as part of our plan. Plus, you are literally a few hundred yards from the main street (Fifth Avenue) where all of the restaurants are located, so why restrict yourself to the hotel dinners when you have so much choice. The pools are not huge free form pools. They are nice but you are here because you want to be on the sea. The beach is outstanding and the snorkeling available on the beach is way better than any of the side trips offered at the lobby (and much cheaper). Do not go to Isla Mujeres. It is too far away and very disappointing! Lastly, the staff are great, friendly and the place is clean. By the way, we have never encountered a mosquito problem in our four trips. This is another reason to stay near the ocean side. Mosquitos do not like the breezy salty air. Hope this is helpful. Have fun!

Room Tip: The Aventura section is best. And, go for a second floor or penthouse level room.
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 15, 2012

We had a wonderful trip to Mahekal last week. This smaller resort had friendly staff, great facilities, and excellent food. The service was spectacular. Our "oceanview" bungalow was only steps away from the beach, pool and restaurant. Security was great, and room service was exceptional. We highly recommend this to anyone with families, or a romantic stay. We really enjoyed the smaller, intimate feel. We were never crowded, and only a short walk from great shops and restaurants in Playa del Carmen.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 1, 2012

We stayed here while on a visit to Cozumel and Xplor theme park. It is a great place with friendly staff, nice location and wonderful beach. It is also very near to ADO bus center, Ferry terminal (5min by cab) and right at the start of 5th ave-Shopping/restaurant street. Above all the different theme of the resort with straw bunglaws gives you a new experience.

Only improvements are that the complimentary items in the dinner menu should be more and it is little pricey and cancellaton policy is almost 2 weeks in advance. Other than these minor things, it is one of the best hotel to stay.

Room Tip: it doesnt matter whether you chose garden view or ocean view as all of the rooms are very close to t...
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mahekal Beach Resort

Address: Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Family Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#30 Romantic Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Mahekal Beach Resort 3.5*
Number of rooms: 121
Official Description (provided by the hotel):
The Mahékal Beach Resort is a legendary resort village located on 800 feet of white sand beach in the heart of vibrant Playa del Carmen. It has 121 thatched roof, palapa-style bungalows within steps of Fifth Avenue, the celebrated entertainment, shopping, and restaurant district of Playa del Carmen.The thousands of loyal repeat guests at Mahékal Beach Resort describe it as magical, memorable, and authentically Yucatecan. Our style is friendly and relaxed, a unique Caribbean experience where you can rock gently in a hammock on your private terrace and enjoy undoubtedly the best beach in Playa. Our guests love the fact that we have never compromised our truly unique ambiance and style. In keeping with that style, our rooms do not offer television, radios or telephones. Instead, they feature original, brightly colored, Mexican tile bathrooms, private terraces with hammocks for siestas and star gazing, and locally-crafted Mexican wood furniture in an outdoor seating area where you can enjoy our magical sanctuary. ... more   less 
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Also Known As:
Mahekal Beach Hotel Playa Del Carmen
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico

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