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“Incredible service and accomodations!” 5 of 5 stars
Review of La Tortuga Hotel & Spa

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La Tortuga Hotel & Spa
3.5 of 5 Hotel   |   Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #49 of 200 Hotels in Playa del Carmen
New York City, New York
1 review
“Incredible service and accomodations!”
5 of 5 stars Reviewed August 21, 2013

I am usually pretty critical. I travel a lot for work and have stayed in some pretty posh places. This was one of the best experiences. I was down there for a wedding with a few other people--and we all fell in love with the spot. It truly was a boutique feel. The staff were so helpful and NICE. Loved them. Loved the spot. Loved the location.

The next time I head to Playa del Carmen--I will be booking there again! I don't usually like to even give recommendations because it reflects on your credibility--but I made sure to tell my friends and family. They were that awesome. Great experience!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, September 1, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,795 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
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English first
Chicago, Illinois
Contributor
19 reviews 19 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 16, 2013

My husband and I just returned from a 2+ week vacation in PDC. We do not do all inclusives, but wanted a breakfast option included in the room rate. We travel extensively and have been in more hotels than we can count. We know what we want and what we are willing to pay. We don't skimp on comfort, perks or value. We booked La Tortuga after a lot of research on various sites. We were not disappointed in any way.

We'd originally booked a swim up room at a great price but on arrival thought that the room itself was too small for our long stay. After speaking with Joanna (I think her name was) we were upgraded to a junior suite plus (118). She showed me two rooms and let me choose - how awesome was that?! It was our corner of heaven!!! The king bed was sooooo comfortable! Jacuzzi in the room, hammock, outdoor cabana bed in a beautiful private little court yard area which we think got the best breeze on the block. It was the perfect place of retreat after tours in the region and spending time walking along the avenue or further into the city. The hotel is quiet even though it is so close to 5th Avenue.

The free breakfast in the hotel resutaurant (Current) was great and they serve breakfast from 7:30am to 1:30pm! We never needed to choose dishes from the regular menu. Out the front door, turn right and there is 5th Avenue - perfect. But there were also restaurants on Avenida 10 that were excellent and cheap! Everything within walking distance.

The staff at La Torguga made our vacation wonderful. Santiago and others in the restaurant learned our names and greeted us every morning. Before we even sat down we had a coffee, orange juice for my husband and an English Breakfast tea and peach juice for me on the way to our table. I could go on and on about the peach juice - WOW!

The hotel staff was fabulous. Our maid cleaned our room beautifully and was consistent on timing. The front desk staff were always kind and helpful - the bell staff went out of their way to assist us in any way they could. I really can't say enough about the staff. Every employee there puts customer service and comfort first. On our last day, we found two sweet little "tortuga" key chains with a thank you note to us as a departing gift.

A return trip to Playa del Carmen will definitely include a return to La Tortuga Hotel and Spa.

Room Tip: Room 118 would be our choice for future visits.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, September 1, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 15, 2013 via mobile

I have read some of the previous reviews and eventhough this is not a 5 star hotel what it does it does excellently. The hotel is centrally located just behind shopping/restaurant/bar streets. Its 2 streets off the beach. We were upgraded straight away from a swim up room to a superior junior suite with a jacuzzi and sparkling wine on arrival as the hotel was not full. The staff were extremely helpful and absolutely fantastic to be honest. The food in the hotel isnt great but the breakfast which is included in the room price is the best
So far that we have had in
Mexico. The hotel is always being cleaned and towels being changed. The only drawback is that if you want a hotel on the beach this hotel is not the one for you. However the value for money is fantastic and a 5 minute walk to the beach isnt that far.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, September 3, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 7, 2013

I loved this hotel! The staff could not have been any friendlier. They were really so wonderful. It is very well located. AWESOME POOL! The grounds are very well maintained. It's only one block from the main drag- 5th Ave and very close to the beach. I personally wasn't a fan of 5th ave for I found it to touristy but that's just me.There is some good shopping. Be careful on the ave for people trying to poach you. They are very pushy. Unless you really are interested in a time share don't get sucked into a time share tour. It takes all day and you don't get what you are promised. There is a great down and dirty cheap taco joint across the street and a Citibank a block away. CHEAP drinks during happy hour at the pool bar from 5-7. The food at the restaurant is very good. Breakfast is included and there are a few options to choose from such as fruit and yogurt with toast or croissant and some egg options. They also have a bigger breakfast menu that's not included in the rate. Cute spa with good massages. Pool table in the bar area. The hotel is very private and is a great place to relax. I probably wouldn't return to Playa Del Carmen for it's not really my type of town HOWEVER if I do I would stay here again in a heartbeat.

Room Tip: Room 101 has its own pool and it is wonderful!!!!
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, September 1, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 5, 2013

This place wasn't awful, I just definitely would not describe it as a "nice" hotel.

We were promised two rooms side by side, months in advance, and showed up to find that they had none together for us. We let that slide and checked in, hoping things would get better.

The rooms were clean enough, but we never quite felt completely comfortable in them during our 5 night stay. All rooms open up into the outside air, so I dont know if that is what made them smell musty, as they did most of the time.The floor of the rooms are not carpeted, but instead a smooth brick-like finish you'd find outside on a patio. This easily showed dirt and dust. The bathrooms were small, the rooms weren't well lit, and we were never given enough towels during the stay. We also had a loud air conditioning unit that was distracting throughout the night.

The perks of the hotel are the great location, and fabulous breakfast offered each morning. But I would probably stay elsewhere next time. They need to work on some of these minor details to ensure a better experience.

Stayed December 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belo Horizonte
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 30, 2013

We've been at this hotel for one week in june 2013, for our honeymoon. It is really an oasis spot in the middle of Playa del Carmen. The pool circleround the internal part of the hotel is amazingly beautiful and clean. The garden is also very beatiful. I'll try to list some of good and and attention points due to my experience there.

Good points:
- Pool and external area
- Reception desk on the attention of Pablito, very nice guy, and nice tips on good restaurants.
- Superior Room (we've stayed at room 119) - The best one.
- The private jacuzzi at room 119.
- The room is very clean, although we had problem to ask for a clean bath rope. They kind did not change it at all.
- Even near the Coco Bongo, we did not hear loud music from there. The hotel is very quiet. Dont worry.

Attention Points:
- Breakfast for a Brazilian, who is used to have a large buffet, has just 3 options. For 7 days, I had to ask for extra items on menu.
- I did not use the SPA, but it was quite simple.
- The room was excelent, but is was next to the employee rooms, so sometimes we had lack of privacy entering or in front of our room.

Room Tip: 119 is a superior room, located near the pool with a private jacuzzi.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, September 3, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Tortuga Hotel & Spa

Address: Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#19 Business Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium, meeting facilities,ice machine, water treadmill. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

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