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“spectacular pool area” 4 of 5 stars
Review of La Tortuga Hotel & Spa

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La Tortuga Hotel & Spa
3.5 of 5 Hotel   |   Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #49 of 200 Hotels in Playa del Carmen
Washington, District of Columbia, United States
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“spectacular pool area”
4 of 5 stars Reviewed July 15, 2013

As my girlfriend said, we'd taken the blue-light special here so we got a cheap room rate but also got the least attractive room in the place (#102). However, that room was certainly adequate--clean and correct, with nice wet room, though the bed was a bit soft for my tastes. Just that it had no windows! The plus points for the hotel were all beyond our room. The pool/spa area is spectacular, a series of pools at different levels winding around the huge central courtyard. A jacuzzi too. Towels and loungers supplied. And of course a bar. Most of the hotel rooms look out onto this beautiful space. The restaurant was perfectly adequate and the breakfast was included. Staff in the hotel were friendly and helpful, generally, and the reception people particularly so. Location is good...one bock away from the central Avenida 5, and a couple of short blocks to the beach.

Room Tip: Pay for the so-called "swim-up" rooms.
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, September 1, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,794 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
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Medellin, Colombia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 15, 2013

I stayed for 4 nights at LA Tortuga to get some rest after a daytrip to the amusement parks. The room was very clean and the Bed was confortable.

the Hotel is located one block away from 5th avenue and one block away from Cocobongo, even though its proxiity to crowded places, you will not hear a sound.

the personnel will help with any request you have. I have to thank Pablo from the front desk for his help all the time!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, July 16, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winter Garden, Florida, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 12, 2013

Its a nice hotel with nice restaurants and nice people nice ambience, Nice and tropical hotel for a nice place with a decent price. Food is also good and well prepared and very clean. Staff is friendly and rooms are ok could be better but it is really nice.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, July 15, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 11, 2013

I really liked this hotel. The room was very comfortable, the hotel has a very nice pool and garden, with a jacuzzi, a nice bar and chilling out area by the pool, and a nice spa. I enjoyed it all. Staff is friendly, especially Ruben, Pablo and some of the guys at the restaurant and pool bar (I don't remember all the names, sorry, guys). It is also a few steps from the 5th av. BTW, I had a standard room with a view to the garden and pool which was very nice and silent (differently from what others have said). Breakfast is included in the price and delicious. I had some day and night meals at the restaurant which were all very good. Nevertheless, I had a few inconveniences which justify 4/5 (otherwise, it would have been 5/5): 1) on my last night, there was no hot water in the shower, the and there was never enough water pressure; 2) at check out, the guy at the reception (not any of those I mentioned above) only told me the amount of my expenses, without showing me the bill so I could check its accuracy --- this was very unprofessional, since I had made a lot of expenses at the restaurant and pool bar and was entitled to verify the bill (which I believe was correct, but still); 3) the guy who stays at the reception at night is not an employee of the hotel; I had a problem one night due to this, and although it was partially my fault and eventually we worked it out relatively smoothly, it would have been easier if there was a real hotel employee there with authority enough to take any decisions right away. Other than this, I really like the hotel and would stay there again, as well as recommend to my friends.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, July 15, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania, United States
1 review
5 of 5 stars Reviewed July 11, 2013

This hotel is gorgeous. From the tropical landscaping to the swim up to the room pools. We had an amazing time and would highly recommend it to anyone looking to travel to this area. The rooms were very clean and the staff was extremely friendly. They have a wide variety of facilities including restaurants, a spa, and several different beach clubs to choose from. This was our first time staying at La Tortuga and we were pleased with the entire atmosphere of the hotel. The service was a little slow at times when we would go to eat, and the food was not what we normally eat, but it was still a good experience. You can also check out the local area for things to do or just take a walk. The hotel is close to many different places that you can check out while you are there. The beaches are beautiful and relaxing and the staff will bring you drinks poolside. It is definitely a great place to visit. Highly recommend the La Tortuga Hotel!

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, July 15, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 10, 2013

Front desk staff was nice, on-site bar is open for short hours making it hard to hang out at the hotel's nice pool. The restaurant selections are ok. They are definately catering to europeans.

This was my second stay here and I wouldn't go back to this hotel as it's not as nice as it used to be.

Room Tip: look at your roon before you check in. our room was tiny. BUT the bathrrom was almost as big as the...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho
1 review
5 of 5 stars Reviewed July 10, 2013

We have stayed at La tortuga several times and have always had a great experience. The staff in the hotel and restaurant are friendly and helpful. They've helped us find good restaurants and fun things to do in the local area. The location is great, we go for walks to get a snack and there are great stops within easy distances. The beach is close and the water's warm. An afternoon at poolside is very relaxing, the restaurant and bar staff will bring food and drink to you making a kindle afternoon very pleasant.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, July 15, 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Tortuga Hotel & Spa

Address: Avenida 10, esq Calle 14, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#19 Business Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium, meeting facilities,ice machine, water treadmill. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

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