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“Perfect Wedding at Playacar Palace” 5 of 5 stars
Review of Playacar Palace

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Playacar Palace
4.0 of 5 Resort (All-Inclusive)   |   Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico   |  
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$1500 Resort Credit
Ranked #5 of 201 Hotels in Playa del Carmen
Philly Suburbs, Pennsylvania
2 reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
“Perfect Wedding at Playacar Palace”
5 of 5 stars Reviewed August 14, 2007

Okay, this review is a little overdue (we were there May 27-June 3, 2007)...My (now husband) and I stayed at Aventura Spa Palace two and a half years ago. When it was time for us to discuss a wedding venue, we knew we wanted a destination wedding, and we knew we wanted it to be in Mexico. Our experience at ASP was phenomenal, but for a wedding, we knew it was not as intimate as we were hoping for, so started our research on the other Palace resorts. With its extremely close proximity (walking distance!) to the town of Playa (with its countless shops, restaurants and bars to choose from), and the reputation of a Palace resort, we knew we had a match with Playacar Palace. In some of the reviews we had read, the common theme was disappointment in their lack of a "beach." True, there was no real beach, but a very short walk to the right of the resort and you could be on one, if that's what you were hoping for (we had many of our wedding photos taken on that beach). Sure, no bar service there, but we were so thrilled with the pool environment and the excellent staff that we didn't even THINK of going anywhere else!

The staff went above and beyond to make sure that our entire group had everything we needed at all times. Alberto at the bar was always pouring us fun drinks and shots without having to be asked, and our VERY favorite cocktail/pool waitress, Yadira, felt like a part of our family by the end of the week. We were certainly sad to leave her!

The wedding was perfect, communication leading up to our arrival was frustrating at times, but persistence went a long way to ensure all of our details were included. To plan an event like a wedding from so far away was nerve-racking at times, but everything was exactly as expected, as we did a lot of research (we knew we wouldn't be married on a beach, and knew that there wouldn't be a horse drawn carriage like at ASP). Ruse, the wedding coordinator, was so pleasant and helpful-they even designed a boquet for me which was NOT one of the standard choices!

The restaurants were always very good, and the buffet was always well stocked with many options. Lunch at the pool usually also consisted of a grill/buffet style spread if you didn't want to go into the restaurant in your wet bathingsuit. I think the Italian restaurant was our favorite, but there's something to be said for the Mayan coffees they made us in the Asian restaurant!

The pool was always the main attraction during the day. The activities staff was always working very hard to get everyone involved (including the kids), although it did not seem that the hotel was very full during our stay (although we did see two other weddings) and made the activities staff's job challenging.

I don't think we had a single complaint-all of our guests had fantastic views from their rooms, and all 20 of us keep saying what an amazing trip it was. The proximity to town was a huge plus for our guests who felt like exploring, and a lot of us enjoyed touring the different bars and restaurants at night. There even happened to be a fishing tournament in town the week we were there! Please...feel free to contact me with questions. I'd be happy to talk about our wedding there (and any other details), as we had trouble finding anyone who had been married there prior to our trip!

Okay...maybe our ONLY complaint was that they were still in the process of grinding the concrete around the pool to create ridges and make it less slippery-which was very loud, but had to be done. We didn't let it ruin our trip! :)

  • Liked — all inclusive but within walking distance to many other attractions (downtown)
  • Disliked — ?????
  • Stayed June 2007
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,436 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Pasadena, CA
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 9, 2007

Went for a corporate sales reward/bonus. Stayed four days. Loved the accommodations, the food, the service, the entertainment, and the town--pretty much everything.

The entire compound is only a 2 or 3-minute walk from town, less to the Cozumel Ferry. The hotel is sitting right at the water's edge, so the beach is, at most 10 to 20 feet deep, and that's at low tide. The water actually came up the steps to the patio during high tide. Went swimming often, since the pool over-looks the ocean. Swam in both, from the same chaise lounge. It was like being on a concrete beach, complete with bar service! Rooms were large and immaculate, with a spectacular view of the ferries as they crossed, and Cozumel off in the distance---very romantic.

There are several restaurants to choose from, including Asian-fusion and Italian. There is also a buffet/grill and an out-dour barbecue. If compared with American food, one might be disappointed, but if approached with the idea that it is Mexico's version of Italian or Asian, one might be pleasantly surprised. The food in all the restaurants was good. When they say all-inclusive, they mean it. Drinks flowed freely all day and night, including the bottle of Cabernet requested delivered for a romantic evening. The room service food was also good, and this would be a logical time to mention service in general.

The service was fantastic! If anything, the staff is too attentive. How many times a day might a vacationer need to hear, "would you like another?" Ordered room service coffee at 8:00, am. A knock at the door signaled the order had arrived, at 8:05. At 8:06 the front desk called to see that the coffee had arrived satisfactorily---as it had. Having stayed at many hotels in the US and Mexico, service of this quality has never been experienced.

  • Liked — Service
  • Disliked — Was misled about fishing and tours
  • Stayed May 2007, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dallas, tx
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 23, 2007

We have just returned from Playa del Carmen. It is beautiful there. Playacar Palace may not have the fanciest entrance or biggest pool in the area but the hotel is very well maintained and the service is incredible. There are only about 200 rooms at the hotel so it is not one of the monster hotels like its affliate Moon Palace. Everything is pretty laid back. The food is good, one buffet and 2 ala carte restaurants. The beach is clean. The hotel is very near the ferry to Cozumel and near 5th Avenue where all the shops are so everything is very convenient.

We went to Chankanaab Marine Park in Cozumel to swim with the dolphins and snorkel. It is a great place to snorkel. You can take the ferry over, go eat at the affliate hotel Cozumel Palace and spend the rest of the day at the marine park. We also did the "Try Scuba" in Playa del Carmen where you learn to scuba for about an hour and then are taken out for about a 40 foot dive. Do this in Playa del Carmen so you can get a deeper dive. The hotel travel agency booked everything for us. Make sure you use their services. They are very helpful.

Our biggest problem occurred with the originating travel company, Worry Free. We got a phone call the night before our departure that the flight was delayed from 2:00 until 9:00 p.m. I called the charter airline before we left for the airport and its automated service said the next flight was at 7:00 am the next morning. We finally talked with someone at Worry Free and after some investigating, they confirmed the departure time for the next morning. We told them we wanted to add the night we lost onto the end of our stay. They said to talk to a representative in Mexico. We called each of the 5 days trying to extend our stay but each day we were told to call back in 10 minutes or they would call us. Finally, we just added the final night onto our credit card. I worried that we would have to argue with Worry Free for the first night's refund but it was credited to our credit card when we got back. I guess that is the part that is worry free.

  • Liked — The service
  • Disliked — hassle with the originating travel company
  • Stayed July 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san diego
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 23, 2007

A group of 8 stayed in this hotel from July 14-July 20th. Everyone had a fantastic time. The hotel is beautiful, service was exceptional, and location couldn't be better. The rooms were big and spacious. The food was good quality. There was a small beach at the base of the steps of the hotel. For us it was perfect, we would take a dip in the ocean, then come back up to the pool deck and lay on the chairs where you could get pool service. We also loved walking 5th ave...having it so close helped us from feeling like we were trapped at an all-inclusive. We visited Cozumel, Adventura, and X-Pu Ha Palaces over the course of the week. Cozumel had more of a party feel, Adventura was mostly couples/honeymooners, and X-Pu Ha felt very kid focused. All of them were very nice...but I felt Playacar was the best. I'd recommend this hotel and would gladly stay there again someday.

  • Stayed July 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
1 review
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 13, 2007

We were married on June 16th and left the next day for Playacar Palace. We stayed a week, and had the best Honeymoon anyone could ask for! We ended up having delays at the airport and finally made it to the resort at at 10:30pm on Sunday. They greeted us with Margaritas and the check in was fast. Our room was gorgeous. It was very modern and kept really cool. We had a jacuzzi in our room, and that was the nice! We were on the 3rd floor in room 345 and it had an ocean view. The restaurants were five star! The breakfest buffet was always good. I loved the Japenese restaurant. They would bring you sushi as soon as you sit down. My husband like the Italian the best. We did go to Cozumel for the day and went snorkeling. We had a great time, and it was very reasonable. We also went to the Cozumel Palace and ate lunch and used the pool. It was definitely bigger and there were more college kids around. It was fun to people watch, but we like Playacar Palace because it was more layed back. There were more couples there and we felt more secluded. We had a great time in the pool and loved Enrique, our bar tender. He was always making us unique drinks and made sure our cups were never empty. We went to the beach one day. We found a nice spot to the left of the Ferry Boats. The only thing that would have made our experience better, is if the resort had a beach. We did go to 5th ave a couple of times and had dinner one night. We also hit a couple night clubs and had fun. We had a wonderful time at Playacar Palace and we'll be going back! Maybe on our 1 yr anniversary!

  • Liked — Everything was clean, our rooms were spectacular, and we were always taken care of.
  • Disliked — No beach
  • Stayed June 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shoreline, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed July 9, 2007

After reading other reviews on tripadvisor we changed our plans from Aventura Palace Resort and Spa to Playacar Palace due to the size of the resort, we opted for smaller. What a mistake. I'm not sure if previous reviewers travel much or have had the opportunity to experience quality service and food, this is not the place for it at Playacar Palace. We also visited Cozumel Palace and Aventura Palace to see what they were like. Far superior to the Playaycar. The service at Playaycar was minimal unless you tip which we do regularly anywhere we go. I had forgot my bag in the room and while it was being retrieved I waited forever for service poolside. When it finally arrived so had my bag so I held off on the tip. Then the next order went in and was followed with a tip. Then the two servers were doubling up on the drinks anticipating a tip everytime. Another couple we were visiting with asked how we got such great service... go figure that one out. The food was cold even on the "hot" buffet which we did not experience at the other Palace resorts. Safe to stay with the grilled meat or the made to order eggs and fresh fruit. I found the restaraunts were better service but then again the food minimal with the exception of the sushi and egg rolls. Would I stay here again? NO. Even though I slipped and fell at Cozumel Palace
(beware very slippery but they have etched the tile at Playacar) they were right there offering assistance and ice with sincerity. They allerted Playacar about my fall to followup with me... they didn't. Overall I would never return to Playacar Palace but yes to Aventura and Cozumel Palace resorts. I look at it like this. All inclusive resorts are very expensive when you don't consume much alcohol so we have always paid for the service that generally comes with not this time. maybe they could learn a thing or two from the Grand Velas in Nuevo Vallarta. Now that's a class act! Full 24 hour room service with a menu to drool over. Set out on your deck (rooms all ocean view) with white linens and candles. The all inclusive fee was less and went during high season. This really is an honest evaluation of the Playaycar Palace. We travel extensively and I do for a living. So buyer beware. I f you like cold food, below average service and not so friendly staff this is the place for you!

  • Liked — The flat screen tv.
  • Disliked — The service and food.
  • Stayed July 2007, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weehawken, New Jersey
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 3, 2007

During our stay the week of June 16, 2007 at Playacar Palace Resort, we experienced a wonderful time.
Starting with our room, which was beautiful, clean, comfortable with a jacuzzi, we so much enjoyed.
The service was first class, the food excellent.
We will neverr forget it. We will be back.

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Playa del Carmen
#5 Luxury Hotel in Playa del Carmen
#5 Top resorts Hotel in Playa del Carmen
#5 On the Beach Hotel in Playa del Carmen
#10 Romantic Hotel in Playa del Carmen
#13 Business Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 200
Official Description (provided by the hotel):
Playacar Palace, a trendy beachfront Resort located steps away from Playa del Carmen’s famous 5th Avenue and the Cozumel Ferry Dock. Our amazing Resort features 200 appointed rooms, 3 restaurants and 4 bars. This Resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of “Playa” at night. Playacar Palace it’s all inclusive, all incredible and all yours… ... more   less 
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico

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