My wife and I recently spent a week at Playacar Palace, and I must say it was one of the best vacations we've ever had. You cannot get a better location than PP, right on a perfect beach and adjacent to the famous Fifth Avenue in Playa del Carmen. We had an oceanview room and I think it's worth paying the extra. The facility is in pretty good shape, beds are comfortable, etc., but I think what really makes this place special is the staff. Extraordinarily friendly and helpful to a person. I'd like to single out Andrea and Marcella for pool/beach service and Raul in the Asian restaurant. But really, everyone went above and beyond. The pool and entertainment team were really terrific, expecially Alexander.
I have two little quibbles that keep me from giving this place a perfect rating: the food, especially in the buffet, simply wasn't kept warm enough. The presentation and quality was excellent, but hot food should be hot. The a la carte restaurants are pretty good, but not extraordinary. Service is excellent everywhere, however.
The other thing they need to do is promote their night-time activities. People don't show up because they don't know about them. Nobody showed up at the karaoke. And not enough people for the other special night-time activities.
But these are small complaints and didn't detract from an excellent vacation. My wife and I will be back to Playacar Palace, I have no doubt.
- Official Description (provided by the hotel):
- Playacar Palace, a trendy beachfront Resort located steps away from Playa del Carmen’s famous 5th Avenue and the Cozumel Ferry Dock. Our amazing Resort features 200 appointed rooms, 3 restaurants and 4 bars. This Resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of “Playa” at night. Playacar Palace it’s all inclusive, all incredible and all yours… ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Jetsetter, Expedia, Despegar.com, Travelocity, Odigeo and Tingo so you can book your Playacar Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Playacar Palace Hotel Playa Del Carmen
- Playacar Palace Mexico
- Playacar Palace Resort
- Playacar Palace Riviera Maya/Playa Del Carmen, Mexico