We booked this hotel because of the location and almost perfect reviews. Now having stayed there for five nights we can give our personal opinion, tips and concerns.
Location: Prime if you want to be next to 5th Ave. We walked the beach and if you go more South the beach gets even prettier. If you go more North the beach becomes busier. The Pier, Ferry and Senor Frogs were not an issue when it came to noise. The walk on 5th Ave did become quite annoying because you couldn't take a step without someone bothering you but thats not the resorts fault. There's a nice park slightly across the street from the resort that was great for pictures and scenery.
Food/Restaurants: The food at the resort was average, nothing to rave about. I read reviews about people getting sick but that never happened to us. The drinks were good and if you want a double all you have to do is ask. The food kind of reminded me of cruise food. We did the Romantic dinner one night and that food was probably the best food at our resort the entire stay. We did go to the restaurant right outside and in front of the hotel called Xulam and it was delicious! We also ate at a cave restaurant called Alux which was just average but the ambiance was amazing.
Staff: I read reviews about being greeted with a flower and a drink but that did not happen to us. The gentleman that checked us in was very nice. The pool bar staff were extremely friendly and work really hard and go out of their way to please you. The breakfast, lunch and dinner staff were all very nice and genuinely seemed eager to help us. The spa staff were all top notch. As far as management goes, we did not meet one manager. As far as our "Vacation Planner", she spoke to us one time (two hours after we arrived), understood we weren't interested in their vacation package and didn't look, speak or acknowledge us the entire rest of our stay. Apparently to be noticed here from management you must be a part of their vacation package, not the fact that you spent $3,000 there.
Rooms/Hotel: The rooms were clean. A little out dated but not to where it bothered us. The elevators, lobby and walk ways are not air conditioned but that's pretty much with all resorts. The staff are always cleaning the grounds and pool. We had to call for maid service two times and no we did not have our "Do Not Disturb" on the door. We also had to call for clean towels two times. As far a beach/pool towels that was never an issue for us, they were always available. The mini bar is always stocked and if you want extra of anything they have no problem stocking your fridge of whatever you desire. The beds are extremely comfortable. The furniture could use a bit of an update &/or cleaning. I noticed quite a few stains on the couch and chairs. The pool was great, especially the lounge chairs in the pool. The beach is beautiful. The spa is beautiful and a must! However, you can only use the sauna, steam room, jacuzzi and warming chairs the day of your massage, not any other day and only if you have a spa service...unless you are a member of their vacation club and therefore you can use these amenities at anytime.
Transportation: We used the transportation company through the hotel and they were great.
Resort Credits: The resort credits were not an issue for us because we were prepared from reading the past reviews. Just know you pay tax on anything you use the resort credits on. For example; we did the couples massage and romantic dinner. We paid $50+ in taxes.
If in Playa Del Carmen again we would not be opposed to staying at Playacar Palace but might consider looking elsewhere just to experience other resorts. I cannot commend the bar staff, wait staff and spa staff enough. These employees work very hard and deserve to be recognized. I wish I could remember all of their names but just know you will not be disappointed by them. Employees like them make the difference and your vacation special. It just would have been nice for management to say hello, welcome, thank you, asked how our stay was going or even acknowledged us when we are spending the money we spent.
- Also Known As:
- Playacar Palace Hotel Playa Del Carmen
- Playacar Palace Mexico
- Playacar Palace Hotel
- Playacar Palace Resort
- Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
- Official Description (provided by the hotel):
- Playacar Palace, a trendy beachfront Resort located steps away from Playa del Carmen’s famous 5th Avenue and the Cozumel Ferry Dock. Our amazing Resort features 200 appointed rooms, 3 restaurants and 4 bars. This Resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of “Playa” at night. Playacar Palace it’s all inclusive, all incredible and all yours… ... more less
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