Returned to a very wet UK just before Xmas after 11 days at the Playacar Palace.
What a great hotel - friendly and helpful staff (especially the girls on the beach), beautiful beach, large comfortable rooms, good food and drink and brilliant location.
For UK readers particularly - I was interested in the free resort credits and how to use them and struggled to get much info on this before we left. We travelled on a Virgin holiday and our rep (who was useless but that's not the hotel's fault!!) told us that the credits would be linked to the timeshare sales and we'd be pestered if we asked the hotel about them....... He couldn't have been more wrong - it turns out that as Europeans you get a gold AI wristband and they don't even mention timeshares to you!
We booked 3 tours using our free resort credits - Chichen Itza ($278 of credits), Tulum ($166 of credits) and Coba ($178 of credits). Because we'd booked the holiday before the tax was added, these were all free to us. You did have to visit the souvenir shop (seemed to be owned in some way by the Palace group) on route and some guides were better than others, but all great for free and have got to be done!
We also used the resort credits for some fancy wines, but actually the free wines on the all inclusive were lovely. We loved the fact that you could run the water in your in-room jacuzzi and phone down for a bottle of wine to be delivered by room service - all included!
The 2 speciality restaurants were really nice (Asian and Italian). We ate in the Asian twice and the Italian three times - best steaks i've had in a long time. Try the flambeed bananas - lovely.
We found the hotel rooms very quiet. We were on the top floor - the double glazing is very good and there was no sound in our room even on the evenings with the pool party.
My only gripe would be that we strongly felt that the gin was either watered down or there was something else in the branded gin bottles - Tanqueray gin just doesn't taste that weak! Still - just had to drink wine, beer, cocktails or amaretto instead :)
Tip for when walking down Fifth Ave - turn your wristband inside out - otherwise every other seller will be the "waiter from your hotel" trying to sell you something.
For diving - my husband used Scuba Playa and will be writing an excellent review on them.
- Official Description (provided by the hotel):
- Playacar Palace, a trendy beachfront Resort located steps away from Playa del Carmen’s famous 5th Avenue and the Cozumel Ferry Dock. Our amazing Resort features 200 appointed rooms, 3 restaurants and 4 bars. This Resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of “Playa” at night. Playacar Palace it’s all inclusive, all incredible and all yours… ... more less
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- Also Known As:
- Playacar Palace Hotel Playa Del Carmen
- Playacar Palace Mexico
- Playacar Palace Resort
- Playacar Palace Riviera Maya/Playa Del Carmen, Mexico