We were at Playacar Palace from Oct. 29 - Nov. 2, 2012. As a travel professional, I have been to many resorts, but Playacar is my favorite.
The staff is incredible, the room was great and the food was excelente! The resort is smaller which makes it more intimate and personal. Location is great!
Love the different check-in style. They do not have a stuffy counter to check-in at. They have large desks and you sit down with them. Julio Cesar was great, getting us into a room which was ready, since we arrived 2 hours before check-in. In fact, Julio Cesar even remembered who we were when we checked out, didn't have to ask our name....great service!
We had a partial oceanview king. Room was big, double jacuzzi was nice and loved the shower. (For those of you with thick hair, the water pressure is excellent!) The bed was very comfortable, as were the pillows. Room was cleaned everyday and we had turn down service nightly. In-room Liquor Dispensor, Mini-bar and free wi-fi throughout the resort, who can complain!
Room Service: Quick, good food. Arrived hot and fast!
Cafe Del Mar Buffet - we had breakfast and lunch here. The food was fresh and very good. There were different lunch and dinner themes daily, and I particularly loved Sushi Lunch day! Never had to wait long to be seated.
La Terraza - Italian A la Carte restaurant, no reservations required. Once again, the food was excellent and the service was superb...sorry I don't remember our waiters name, but he was really good.
Mo Mo No Hana - Asian A la Carte restaurant, no reservations required. The food was amazing! We can't say enough about it. The service was great, the host was very helpful and always checked on how our dishes were. We loved the food, our server and the deep fried ice cream!
Aqua Bar - Pool Bar, Grill & Swim Up Bar. I fell in love with Gerardo our first night, at least that is what he told me the next day! Margarita's were my choice and I prefer them a certain way. After only one time explaining, I never had to again! Thanks Gerardo and all the other bartenders who took care of us. I forget our Pizza maker's name, but the thin crust pizza was great for a late evening snack. The servers at the pool were very attentive and once again, exceptional service. Juana, took care of us everyday and taught us some Spanish. She made us feel so welcomed, we can't thank her enough.
Luna Lounge: We went to the Luna Lounge for the Halloween Party (which I won a prize at!). Here we met Alcides (bartender), Claudia (server) and Jair (chef). Alcides is hysterical and keeps you laughing. Claudia became my close friend instantly, miss you girl! Jair's appetizers were excellent and so creative for Halloween. We had so much fun with everyone.
Beach: The beach is beautiful and very wide at the Playacar Palace. The water is great. You can walk very far down the beach, however, it does narrow at some points. We also walked around the homes and rental properties. It was a wonderful site seeing experience. Felt safe the entire time, even though we thought we were lost a few times!
Location: You couldn't ask for a better location. Steps from 5th Avenue, restaurants, bars and night clubs. The ferry to Cozumel is also steps away. It was great not being confined to a resort and we met some very nice people downtown. The store employees and tour operators all want you to stop and talk or buy something, but this is the same at any tourist location in the world. We just smiled and kept walking. Once again, felt safe the whole time.
I have saved the best for last *****THE ENTERTAINMENT STAFF***** Damaris, Catalina, Cesar and Roman. These wonderful people truly made our experience unforgettable. We never joined in activities on previous vacations, but we couldn't help ourselves this time. We wanted to participate in everything, because this crew made you feel like a friend and part of the family. Heck my husband even played Ping Pong....I didn't even know he knew how! We did not bring Halloween costumes, but that didn't stop this great team from helping us out. I dressed as Juana from the Aqua Bar, it was so much fun, even some of the staff thought I was a new employee. Damaris, Catalina, Cesar and Roman go above and beyond to make sure you have fun and were included in everything. I miss them!
And lastly, David Rubio, we would like to thank you. You have an excellent staff at the Playacar Palace, which is a direct reflection of your management. I just figured out today, you were at the desk next to us when we checked out. Didn't you offer me a job? LOL
We hope to be back soon!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Frantastic Vacations
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Thank you very much for review, Me, Damaris, Ramon, Catalina, Julio, Gerardo, Jair, Alcides…and to make it short and all the Playacar Family really appreciate it. As you mentioned, we try to keep a very familiar and intimate concept where our guest can be known be their names and no by their room or rest band number and I feel happy that you felt that experience.
We hope to see you soon and do not hesitate to write me for any questions or request for your next visit.
All the staff has great memories of you, and by the way, the offer of your job is still on the table, you will be our best and more international ”Waiters”!!!
Playacar Palace G.M.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.