We booked our honeymoon through RCI and were worried that we wouldn't get the honeymoon suite, as you can only request it and is only given depending on availability when you arrive. When we arrived at the resort, the honeymoon suite was booked up. So in exchange they gave us the governers suite, which is an upgrade from the HM suite, at no charge extra! They definitely go out of their way to make you happy.
Check-in was smooth even though we had a problem with our reservation (they didn't have a record that we prepaid the AI fees) However, after a few phone calls the issue was resolved. They apologized many times for the mix up and made sure we were happy. While we were waiting, they kept bringing us drinks! It only took about 20 minutes for the entire process.
We stayed in room 210, the governers suite. It was beautiful!! We had 2 balcony's, a living room separate from the bedroom and a mini bar in both rooms. The place would be a nice apartment to live in, it's that big!! The resort does provide a lot in the rooms, including toothbruse, toothpast, shoe shine kit, mouthwash, full size shampoo and conditioner (biosilk), and many other items. The shampoo/conditioner was a really great product and my hair can be touchy. I wish I didn't bring all that with me!
Service is excellent in all the restaurants and the food is amazing. Definitely 5 star. We didn't get tired of the food since there was so much on the menus, we had something different every night. Bartenders at all the bars aim to please and I now have a new favorite drink. They never let your glass get empty. Even on our last day after check-out, we received a day pass so we could still eat and drink until our shuttle arrived. They were still happy to help you and even made us drinks to go for our shuttle ride to the airport!
The fire show and mexican show are must sees. I would skip the circus show unless you have kids, they might enjoy it. But in my honest opinion, I thought it was a bit cheesy and we were a bit bored with it.
I see a previous review talked about the golf party (about 20 guys were there). We were there that same week. They didn't bother us, we even sat in the same restaurant 2 nights in a row. Yes they were loud and drunk. But once we told the waiter that it was bothering us they went and talked to them. They were a lot quieter after that. The people at the resort can't read your mind, but they do everything possible to make you happy. So if you don't say anything, how can they fix it? (Sorry had to vent a bit). Anyways, they are allowed to have a good time too, right?
Since we prepaid the AI fees, we received the tour package for free. The tours were excellent (Chaza Travel) and the guides very knowledgeable. We went to Chichen Itza, Tulum/Xpu-Ha and Paradise snorkeling. We did go to Coba on a previous trip, and that is also a must see. You can still climb the pyramid at Coba, but the other sites you can't. We were a little disappointed with the snorkeling because it wasn't the beauty we expected in a huge coral reef. But none-the-less it was free and we had a great time, so I can't complain. But I would suggest taking a charter tour through a different company if you want to see bigger Corals and more colorful fish. Afterwards, we enjoyed laying on the beach in the Marina, as we didn't opt to do the additional activities. Be beware, the place in not included with your AI fees until lunch is served. You had to pay for your drinks and they would come around every 5 min, it became quite annoying, so we walked further down the beach. HOWEVER, at lunch the drinks are included.
We also took the ferry over to Cozumel Island (make sure to get the 1 way ticket since there are 2 company's, it's the same price) and walked to the Palace resort there. It was about a 15 minute walk (turn right at the end of the ferry dock) or you can take a cab for $3. The vibe at the CP was much more of a Party vibe with a younger crowd. We had a lot of fun there hanging out at the swim up bar and watching the vollyball game. At the buffet there was a little more of a selection to choose from than PCP and it was still all very good.
There is great shopping on 5th Avenue, and yes be prepared to be haggled as you walk down the street. But that is just the way Mexico is, just ignore them. There is one silver place that I really loved and the guy didn't haggle or mess with us at all. He was very honest and gave us great prices (what they are actually worth!!) I wish I could remember the name of the store, but lost in the shuffle is the card and I can't find it. However, If you are walking down 5th Ave from the pier/hotel it is on the 2nd block on the left side. The store looks small from the outside but there are so many rooms that go further and further back. The guy didn't haggle or pressure us. He did follow us around, but only to make help us if we had questions.
One piece of advice, bring your umbrella with you everywhere. It's not only great for the sporatic rain, it's also nice to have to shield the hot sun off your head, even if you have a hat on. Also, note that Tuesdays & Thursdays are cruise days, so the town gets a lot more crowded for shopping etc. Both 5th Ave and Cozumel. I feel the prices went up a bit too and we were definitely haggled more. Don't tell them you are on the cruise or that you are leaving tomorrow. Always say you are leaving in 7 days, that way they won't try to pressue you as much, since they know you have time to shop around. They may even give you a better deal.
I hope this review helps you make your choice. I have several more photographs of the resort and our trip but this site isn't letting me upload them. Playa Del Carmen is a beautiful town and you won't regret going there. Have a wonderful vacation!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.