This was our 3rd trip to the Mexican Riveria (November 8 to 15, 2012) and by far our least favorite. Although the staff at the resort are very good and try very hard to address issues as they arise, we seemed to have a number of troubles along the way.
We arrived late (not the resort at fault) and that started the ball rolling in a bad way. Upon our arrival at the resort we found out none of the requests we had made (cot in the room for out teenager, type of room etc) had not been attended to, the air conditioning in the room didn't work, the fridge was broken, and I have never experienced such a "posture enhancing" mattress in my life (and I trave a reasonable amount for work).
The staff fixed everything they could but it did take a few phone calls to the front desk and some fairly pointed requests to convey the appropriate instructions.
On the plus side - the beach has to be one of the best along the coast line. Absolutely no rocks and suitable for all ages. The walk to the beach from even the furthest room is only about 5 minutes as the very most. The staff are very good and from our experience very trustworthy as we found out when we realized our in room staff didn't close properly and we weren't missing anything.
The food is passable at best. We found the Italian a la carte to be not good at all - poor flavour in the pasta sauces and not a great selection of salads etc. Reminded us of very cheap pasta sauce out of a bottle and badly made homemade fresh pasta. The steak house was very nice and we enjoyed that meal. As for the buffet meals - no variety, everyday the same thing, fairly bland and tasteless. We are by no means foodies but would have appreciated a big more variety. Also figured out that the food served in the buffet in the evening magically appears as the lunch menu in the beach eating area the next day (either that or it looks remarkably similiar). Overall - let's just say all of our family came back weighing less that we did when we left mostly based upon a self-impossed diet of fruit and toast as everything else had lost any appeal by about day 3 of seeing the very same food.
The rooms were good. The cleaning staff deserve a great deal of the credit for this - we found them to be very good, including cleaning the corners and dusting everything in the room.
Overall - the resort is clean, its adequate and it does the trick. Don't expect anything fancy and assume the food will sustain you but not much else and you won't be disappointed.
Would we go back to this resort - nope, far to many other options in the same price point with much better ratings related to food and comforts. As well, the mattresses are absolutely rock hard, even after they put a bed topper on it. We had a private theory that the concrete plant down the way actually manufactured the mattresses as well.
Some of the other reviews mention to stay away from building 19. We actually stayed in it, on the s...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for your hotel review here in TripAdvisor. We appreciate your comments and balanced feedback about the hotel.
We do take all feedback very seriously as it does assist us to refine our services and continue to offer the best possible standards for our guests.
It would be a pleasure to welcome you back to our resort in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.