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“Ok but disappointed” 3 of 5 stars
Review of Hotel Riu Yucatan

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Hotel Riu Yucatan
3.5 of 5 Resort (All-Inclusive)   |   Avenida Xaman-Ha, Manzana 3, Lote 1 | Condominio Playacar, Playa del Carmen 77710, Mexico   |  
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Ranked #70 of 200 Hotels in Playa del Carmen
1 review
3 helpful votes 3 helpful votes
“Ok but disappointed”
3 of 5 stars Reviewed March 17, 2014

My husband and I stayed at the Yucatan Feb. 28-March 6. Our original reservation was for the Riu Tequila, but upon arrival the front desk clerk stated "we were being given a free upgrade to the Yucatan." Due to the renovations that were being done at the Tequila.
Our flight landed around 2:40p and by the time we were done being shuttled around & finally given a room it was a little after 6. Not exactly how we wanted to start off our anniversary trip but we tried to make the best of it!

The resort is in Playcar. Very beautiful community! My husband & I walked to Playa del Carmen on Sunday to have lunch on the beach. It too us (we are in our 30's) about 40 minutes to get from the resort to town. Not horrible as we love to sight see!

The food wasn't too bad. We had to keep in mind that the resort has hundreds of people from all over and they try to accommodate everyone. So we just made a plan to go into town to get at least one amazing meal! breakfast was definitely the better of 3 meals offered at the Hacienda buffet. We found that the closer you arrive to the opening of the meal time, the better the food was. We made reservations at Shanghai (the Asian restaurant) we had to wait till the 8:45p seating. We stayed for about 15 minutes and just left and went to the main buffet. The food was horrible very dry & no flavor. The Mexicana restaurant was AMAZING!!! And lunch at the Mexicana was awesome as well.

The room was very neat & clean. However, the housekeeper came at a different time everyday. Sometimes in the morning, sometimes in the afternoon. Slightly inconvenient, because one evening she needed to "finish filling the soap" after my husband & I started showering & changing for dinner.

Entertainment staff was very nice but again, the entertainment has to accommodate many people from many cultures. I felt it to be boring. My husband and I found it more entertaining at the Lobby Bar in the evenings.

We were VERY DISAPPOINTED that the resort did not offer any type of room service. We were celebrating our 10 year wedding anniversary and it would have been nice to have breakfast in bed! Both my husband & I had a couple evenings we wished we could have just ordered in. We were also disappointed to find there was NOT a coffee pot in the room. There were liqueur dispensers but no coffee pot. We would have taken a coffee pot over the liqueur dispenser any day! When on vacation who wAnts to be on a schedule to be to the dinning room for food or in the morning for coffee! And the coffee here, I was not a fan of. The only place to get coffee that wasn't brewed from a coffee concentrate was at the Lobby bar.

We will return to the Riviera Maya again, however we probably won't stay at this resort again!

Stayed March 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,540 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (688)
Date | Rating
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English first
Medicine Hat, Canada
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 17, 2014

We stayed at this hole in January, and ended up with a moldy, sewer smelling room. We complained the first day but we're told there were no other rooms available, so we just put up with it, as we were going on quite a few excursions and would not be in the room for too long. The maids sprayed some deodorant while we were gone but it didn't really help. Long story short, when we got home, all of our clothes and suitcases reek of sewage, and insurance won't cover our losses!! I wish I had read the negative reviews as several people complained about the sewer smell. Also the front desk staff were less than helpful!! On a positive note, the beaches, and excursions were amazing. I guess that's because when you are on an excursion you are not breathing in mold and sewage! Also the beds were like cement!! Save your money and go somewhere, anywhere else!

  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundee
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 17, 2014

We have just returned from the Riu Yucatan. we stayed for 2 glorious weeks from 26/2 till 12/3.The room we had was really spacious and very clean.The maids were in every day. The food was excellent. The choices at breakfast were great and the selections at the evening meal were fantastic from the starters to the sweets. Every day there were different fruit carvings and ice sculptures as decoration. We only ate in the a la carte Mexican once, as we were more then happy with the main one the Hacienda. The only small complaint would be about the pool restuarant at lunch time. It was a bit of a free for all, not very nice, although the food was still very good. The bar staff in all the bars were very good. The pools and beach were very clean. Pool towels were provided. The animation worked really hard, but they always made time to stop and have a chat which we thought was very nice. They werent pushy either to get you to join in which was good. The entertainment was really good too. We only did one trip when we were there. The Thomson Chichen Itza. Yes it was an early start(5.20 pick up) but worth it. Our tour guide was Martin. What a great entertaining guy. We had a fabulous time . Anyone thinking of booking this hotel do it. It is excellent. We would definately go back

Room Tip: we were in block 4. near to pools and the beach.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manchester
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed March 17, 2014

Arrived after a 10hr flight from Manchester and was extremely surprised as to the efficiency of the airport staff at Cancun airport. We showed our passports walked to the baggage carousels to find that the cases had been unloaded and were busy going round ready for collection. It must have been 15 mins from plane landing to walking out into the sunshine with our luggage.
On arrival we were given a cool drink and then shown to our room.
The room was quite large with a massive bed that was really comfortable balcony looked on to the gardens which were well cared for and nice to sit looking at. Optics and mini bar were great. Bathroom area was again very clean with loads of toiletries that were replenished daily if required. Room was cleaned and towels changed daily. Bedding was changed every other day.
Food was very good there was all you could wish for at every serving breakfast dinner and evening meal. We went to one of the show cooking stations for one evening meal where we chose our own steaks that were cooked to perfection, the restraunt manager was also on call and was walking aroung the restraunt making sure everthing was just so. Could not be faulted. You would not beleive the amount of food some of the American guests would pile on their plates and then after poking it and ripping it apart and maybe eating some it would leave the most part and then go up and get more and do the same.

The beach was fantastic lovely white sand and the sea was perfect for swimming in. Never a problem with sunbeds.

Pools were fine although we preferred the beach .. the swim up bars were not really our scene although the American guests seemed to like them as they never moved from them, and my god were they loud they would just sit in the pool drinking from when it opened until it closed and they didnt move out of the pool so the water was very cloudy aroung the bars as you can imagine, also it was not nice to seen a podgy 40 something American woman sprawling on the bar while her drunken companions poured spirits over her and licking it off ...... very classy.

If you do go here ensure you pack the strongest mossie repelent you can get hold of as they are relentless. I ended up with 15 bites on one leg one night which blistered like you wouldnt beleive, although it did not effect me adversely it was bloomin itchy. There were other guests who were in a right mess with bites with swollen legs etc we were told that the in house doctor was charging $70 for a anti histamine shot and a tube of cream. Luckily were always take that sort of kit with us so didnt really suffer.

We did the swimming with dolphins trip which was very good the wife loved it and said she would love to do it again.

All in all we enjoyed the hotel the staff were great and most of the guests of all nationalities incuding most of the Americans were fantastic .....
The annoyance for us were the mosquitos and the loud portion of the Americans who had no respect for anyone else, even their own countrymen were disgusted with their behaviour.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 16, 2014

We were two couples, celebrating a 50-years birthday:-) The food was exelent, and the hotel with its pools and bars was perfekt:-) The beach and the sea was the best I've ever tried. Ever!! We are planning to go back christmas 2014:-)

Stayed February 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 16, 2014

Just returned from a fab holiday at the Riu Yucatan and the holiday and staff were 1st class. To the resort reps from Thomson, Jasmine, Alice and Lee, who helped us all, Thank you from my Wife Kath and I for all your help. Special mention to both Alfredo in the restaurant and Omar in the bar who did their best to make our stay really special. We would also like to thank every other member of the fantastic staff as they were all outstanding. Hopefully we will be back, a great and enjoyable place to stay, don't miss it!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellingborough, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 15, 2014

Helen B has said everything that I would, my sister and I spoke with her at the hotel .something I want to add is that there is no comfortable chair in the room only 2 hard back ones also loungers on balcony need to be padded with pillows or cushions .As this hotel shares its facilities with others that are close by the lunch-time dining room gets very busy .Think my husband must be sweet meat as the mosquitos loved him nothing repelled them

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Yucatan

Address: Avenida Xaman-Ha, Manzana 3, Lote 1 | Condominio Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Top resorts Hotel in Playa del Carmen
#41 On the Beach Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Riu Yucatan 3.5*
Number of rooms: 507
Official Description (provided by the hotel):
* Located in the Yucatan peninsula, 3 km/ 1.9 Miles from Playa del Carmen * In Playacar's resort area, along with the Riu Palace Mexico, Riu Palace Riviera Maya, Riu Playacar and the ClubHotel Riu Tequila hotels * Main building and 2-storey buildings * Mexican "Hacienda" style architecture * Surrounded by 40,000 m2/44,000 sq. Yards of lush gardens * On the beachfront * Complimentary sun loungers on the beach * Next to the Mexican Street * 800 m/2,650 ft. From various shops * 55 km/34 miles from Cancun Int'l. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 
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Also Known As:
Riu Yucatan Playacar Hotel Playa Del Carmen
Riu Yucatan Playa Del Carmen
Riu Yucatan Mexico
Rui Yucatan
Hotel Riu Yucatan Riviera Maya/Playa Del Carmen, Mexico

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