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“helpful staff and wonderful surronding” 4 of 5 stars
Review of Hotel Riu Yucatan

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Hotel Riu Yucatan
3.5 of 5 Resort (All-Inclusive)   |   Avenida Xaman-Ha, Manzana 3, Lote 1 | Condominio Playacar, Playa del Carmen 77710, Mexico   |  
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Ranked #70 of 200 Hotels in Playa del Carmen
Warsaw, Poland
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
6 helpful votes 6 helpful votes
“helpful staff and wonderful surronding”
4 of 5 stars Reviewed December 10, 2012

The hotel itself needs a bit refreshment but the rooms are spacious and tidy, staff friendly and surronding marvelous! You can enjoy yourself at the swimingpool and still be able to sea the blue sea and white beach. Entertaiment is variuous, food meeting expectation in respect to fruits and seafood. I enjoyed the stay very much. Hotel is only few minutes drive to Playa del Carmen city center, also close to entertaiment parks.

Very close to the hotel there is a beautiful wild beach.

disadvantages - limited and of poor quality wi-fi access.

Room Tip: best part to stay is building no 5 - very close to the swimingpools
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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3,540 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (688)
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English first
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed December 9, 2012

just returned from a 2 week holiday at the Riu Yucatan
Great resort - as located on the beach front, which has white soft sandy beach and beautiful turquoise clear water, shallow so good for children. although it was quite windy 1 day and therefore, red flag was flying, so you ventured in at your own risk. It was quite fun riding the waves though. life guard on duty during the day
plenty of sunbeds both on the beach and the pool, although pool area, had lots of shaded areas, if you want the sun, then the beach is the best place - did become crowded around 10am, as the sister hotels, Tequila and Lupita use the Yucatan beach.
pool area, clean and quite large - bars open 10am x 2 but self service drinks machines open 24 hours a day throughout the resort
Sports bar across at the tequila 24 hour bar and snack food
you can eat and drink in the other riu hotels, except the palaces if you fancy a change
Entertainment team - good shows, left you alone if you didn t want to join in and plenty to do if you did.
Bar Staff - attentive, knew your regular drinks within the first day of being there, never had to ask, and a small tip goes a long way - selection of drinks - branded names available, but you have to ask, but included in your all inclusive
Restaurant - a la cartes - didnt go but have been in them before - okay for a change
Main buffet - plenty to choose from - breakfast selection - if you cant find anything to eat then you are VERY FUSSY! Dinner time - two restaurants to choose from, lots of salads, soups, meat and the usual chips etc. Evening meal - again lots to choose from, hot and tasty, always a roast of the day with mash and gravy and veg available. - again if you cant find anything then dont bother going all inclusive - although i have to say, after around day 9 - eating does become a chore - mainly because the food is plentiful and always available.
reception staff - helpful and friendly
Thompson staff - Ryan, Kirsty and Miguel - if you needed them they were always there, every day as they lived there. They didnt try to push the trips, if you booked that was okay, if you didnt, they didnt do the hard sell.
Room - Large and clean - maid service as always with Riu was exceptional
constantly cleaning throughout the hotel 24 hours a day

Generally a brilliant holiday and will definately return - although it is closing May to August next year for refurbishment
although we did find it okay but some outside walls in need of painting, but as it opened 1997 and hasnt been refurbished since it is in good condition.

Playa Del carmen - turn right out of hotel - 45 minute stroll, (slow!!!!) and you are in the heart of the resort and it is great for the disabled as it is flat.
The hotel is also quite good for the disabled

Trips - only went to CHichen Itza - long day, but worth it - guide was very knowledgeable and spoke very good english
Xel-Ha water park - also a very good day out, zip lines into water, floating down the river in a tube, snorkelling, dophins, manatees, snuba - but some were extra costs which can make it expensive.
lots of other trips available - our excuse to have to return!!!

other tourists - have to say not a lot of canadian or american, apparently they tend to go to Cancun, but full of German, French, Mexican!, Spanish, Romanian, and Russian

water sports - non motorised - free
other water sports were expensive, beware of the sellers on the beach, prices varied depending on who you were !?

Top tips - buy your souvenirs in resort as the airport - OMG expensive!!!! - Duty Free buy in resort - we had 3 bottles of beer waiting to board plane - 19 dollars = 13 pounds
Exit Visa - 45 english pounds, 65 dollars or 800 pesos - cash only
Trips - sellers prefer pesos - will rip you off if you pay in us dollars
us dollars okay for tipping etc and most shops in playa del carmen = prices in stores are in both dollars and pesos

Room Tip: we had room 1212, fairly central - 3 mins to beach and 3 mins up to main reception area
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 8, 2012

This was my second vacation at a RIU Resort. I was there with my family during the last week in November. The weather was surprisingly good, had about day of rain and clouds but I expected worse. The hotel is very nice and was full. I chose this hotel primary due to the location and the beach and was not disappointed. The hotel is a short cab ride away from Playa del Carmen, the taxi ride is $7 in one direction. The area where the hotel is located is beautiful with many nice hotels in the surrounding areas.

The RIU hotel has very nice grounds which are maintained all day, every day. We were greeted with a drink in the lobby which is very nicely decorated and includes a historic horse carriage. The main restaurant is connected to the lobby where breakfast, lunch and dinner are served. It has a nice outside area which is covered overlooking the grounds. The Chinese "Al a carte restaurant, Shanghai is also located there. The food is very good, nicely prepared and presented. They had a large variety for all meals. At breakfast, you have seven different freshly squeezed juices with homemade donuts, crepes, pancakes and other pastries. They had beans, various meats, cheeses and eggs whichever way you wanted them. There is no way you could be bored/sick of the food.

The rooms were very nice, good size. The plus was that the toilet and the shower were separate, which is a little uncommon in the Caribbean hotels. The safes are old school with a big key as well as a lock that completely comes out when you unlock the safe. You also have a key with a big key chain for the room, so there is no sliding card.

The beach area is very nice. There are a total of four or five bars on the resort, three of which are near the beach and the pool. This is where the morning would start for the entertainment team every day. There are a lot of activities which run all day. There are also two swim up bars in the pool, one on each end with laying chairs in the water in one part of the pool. The beach is where I spent my time. It is enormous and was full of people, but never felt crowded because there is so much space. The water was very clear, no rocks, weeds, grass, just pure sand. My kind of beach. There are plenty of bartenders at all the bars, therefore waiting for drinks even during peak times were very short. Their Mojitos are exceptional. Two main bars where the nightly entertainment shows are next to the pool and have many bars stools that go around the bars. There is a large seating area as well. The lunch buffet restaurant is also located here. The food is exceptional, very big selection for salads, Mexican food, soups, grilled hot dogs, burgers, deserts and ice cream. At night, this restaurant is converted into the Steakhouse restaurant. The portions are very big and food is delicious.

Overall, the hotel was great and would come back. There are monkeys on resort grounds as well as these other animals which look like a mix of many animals. They are Mayan rabbits, pretty cool.

Room Tip: Rooms that start with 4 and 5 are closest to the pool and beach. Rooms starting with 7 are next to...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, Scotland
16 reviews 16 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 8, 2012

Stayed in october 2012 for 2 weeks,

Rooms are a bit dated but very clean, hotel is being totally refurbed in April 2013

Staff were very good, cleaners were excellent.

Food .. Excellent buffet morning and night, for all who say the food was bad, this is the best AI food I have experienced, a huge range of foods and all made fresh in front of you,

Lunch buffets were basic but still ok.

Al la carte, did the oriental which was good but not startling, steak house was poor.

Entertainment team, evening show wasn't really my cup of tea but was bearable on the night's I watched it ... the daytime pool entertainment was good and I normally hate that sort of thing but these guys were very good.

Trips - do NOT do these within the hotel, head into Playa itself and you will save around 40% upwards and you will probably end up on the exact same tours at the same time on the same coach

Room Tip: we had a room in Block 2, you are closest to reception/buffet but only 1 block away from night shows...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed December 7, 2012

We have just returned from two weeks holiday at the Yucatan but only actually stayed in the hotel for two nights due to a series of "unfortunate" events. We initially arrived at the hotel to be met by one of the reception staff trying his best to explain procedures to us in broken English. there was no rep or even a welcome drink in sight and were told to find the envelope with our names on that were scattered on a table that contained our room information. When we got our key we were pointed in the direction of our room and headed off. Upon entering the room my wife noticed shorts hanging in the shower and so opened the wardrobe to find it full of clothes, i opened a drawer and it was full of underwear - the room was obviously still occupied!!! After immediately returning to reception and informing them, the guy basically didnt know what to do and disappeared in the back for while and then told us that the hotel was overbooked and they'd find us an alternative room asap. This took 20min and when we got to the new room it was as far away from the pool and amenities as you could possibly get with a view off the balcony of a wall of trees 2ft away through which you could see the building site of the hotel next door that was being renovated. We did receive a letter from Thomsons before we left telling us about the building work nearby but were assured that they had an agreement that the hotel would site us well away from it - obviously not!!! - Back to reception!!! After complaining again we were told there were no more rooms available and that they would try and re-room us if we came back at 12pm next day, we weren't the only ones either, there were quite a few other guests complaining about their rooms and they were told the same as us. With no other option but to wait we had dinner and spent the evening orientating ourselves and ended up having a few drinks at the lobby bar. It was while sat here that another coach full of guests arrived and were greeted in a much more professional manner than we were ie drinks, individual check in etc. Not only that once checked in, every one of them were led through reception to the rooms down by the pool when we were told that there were no rooms available to move us to!!! As you can imagine we were not impressed and after asking to see the manager he assured that we would be moved the next morning which, to his credit, did indeed happen. After receiving the key to the new room we checked it out and although there was no sea or pool view it was much better than our initial room and so we accepted it and were told to leave our luggage in our old room and the porters would transfer it to the new one. It also happened to be our wedding anniversary this day so i quietly had a word at reception to ask if they could perhaps decorate the new room as a surprise for my wife, to which they agreed. We spent the morning around the pool and at around 1pm i decided to pop back to the room to start to unpack but found that our luggage had not arrived yet so i went to reception to inform them. They told me that the luggage had been placed in the wardrobe so i went back to check but found this was not the case and went back to reception again to which the guy basically called me a liar and only believed me when i told him to come and physically look himself. The reception staff had no clue what had happened to our luggage and told us to leave it with them and theyd investigate. It took 4 hrs to sort this out with the outcome being that they had took the cases to a totally different room and decorated that up. They then said that we could change to this room if we liked but the view off the balcony was again of the hotel next door so we declined and had the cases took to the other room. It was 6pm on day 2 of our holiday and we were just able to unpack, not a great anniversary i'm sure you'll agree!!! The next day we became aware of an offer the hotel were doing allowing anybody to transfer tovarious other riu hotels free of charge and after investigating this we decided to take them up and transfered that dinner to the newly opened riu palace peninsular in cancun.
I'm led to believe that the Yucatan is to undergo renovations sometime next year and it really does need it. The hotel is quite dated and is definately not 5* standard i would say it just scapes 4* and having stayed in quite a few other riu hotels around the world this one is without doubt the worst one we have ever encountered. Dont get me wrong its not terrible, its clean, tidy and nicely situated with nice gardens and walkways and i'm sure if you'd not stayed anywhere else you would find it quite acceptable. The staff are generally friendly, the variety of food is good and well presented. it just doesn't compare with other hotels in the riu group that we have stayed in before ( maybe we have been spoiled??? ) For instance, this is the only riu hotel we have stayed in that did not provide a waitress service at any of the bars, meaning that you had to fetch your own drinks and with the bars being fairly small this sometimes entailed a 15min wait to be served!!! Overall we had a very disappointing experience at the yucatan and judging by the number people we spoke to while there, we weren't alone but our holiday was saved by transferring to the Palace Peninsular which is an absolutely fantastic hotel and totally exceeded our expectations and we will definately be going back there in the future.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
north wales
Top Contributor
59 reviews 59 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed December 4, 2012

4th trip to playacar and third stay at the riu yucatan...why do i keep returning??because it's a great hotel, in a nice resort, fantastically friendly mexican people. it is excellent value for money . may not be a top 5star hotel but i would rather stay here than in some of the 5stars that i have experienced.food as good as ever, plenty of choice.all drinks are good quality, international brands.it really is 'all inclusive' and not like some places where there are hidden extras.what i really like is the fact that there isnt a 'two tiered' system here, everyone is treated the same...long may it remain like this. the staff of this hotel are the backbone...people like israel,mr cruise, all the blokes who work in the pool/beach bar(work so hard!)the restaurant staff are amazing, the amount of people they cater for is crazy but they do it so well.i am already saving for the next time.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 4, 2012

This was my second trip to Playa del Carmen, but my first stay at the Riu Yucatan (first stay with in another Riu hotel). The two Riu hotels I stayed in were very comparable. We were upgraded to a suite due to an overbooking situation at no extra charge, and the whole resort is a little dated but very clean. The staff was friendly and entertaining, and there was a great selection of food. Unfortunately, there was some construction going on at the resort next door which made it impossible to sit on our balcony. We spent a few days by the pool, but there were several kids who were really out of control so we ended up spending the rest of our vacation on the ocean instead (much more peaceful!). Our travel agent helped us booked a fantastic day trip to Tulum which included ziplining, rapelling, and snorkeling in an underground cave. The resort isn't over-the-top, so if you're looking for that the Riu Palace is probably a better bet. It is definitely a clean, quality place for a relaxing getaway and is a great value for the money.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hotel Riu Yucatan

Address: Avenida Xaman-Ha, Manzana 3, Lote 1 | Condominio Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Top resorts Hotel in Playa del Carmen
#41 On the Beach Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Riu Yucatan 3.5*
Number of rooms: 507
Official Description (provided by the hotel):
* Located in the Yucatan peninsula, 3 km/ 1.9 Miles from Playa del Carmen * In Playacar's resort area, along with the Riu Palace Mexico, Riu Palace Riviera Maya, Riu Playacar and the ClubHotel Riu Tequila hotels * Main building and 2-storey buildings * Mexican "Hacienda" style architecture * Surrounded by 40,000 m2/44,000 sq. Yards of lush gardens * On the beachfront * Complimentary sun loungers on the beach * Next to the Mexican Street * 800 m/2,650 ft. From various shops * 55 km/34 miles from Cancun Int'l. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 
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Also Known As:
Riu Yucatan Playacar Hotel Playa Del Carmen
Riu Yucatan Playa Del Carmen
Riu Yucatan Mexico
Rui Yucatan
Hotel Riu Yucatan Riviera Maya/Playa Del Carmen, Mexico

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