Riu Yucatan is a standard all inclusive resort in Playa del Carmen. We stayed there for a diving trip so did not used their facilities too much as were most of the day out in the sea. However, though the hotel is not very new, I would say the service and cleanliness is good. All the staff are helpful and smiling. Locations is ok, with a nice beachfront on a very wide beach. It is about 5 minutes by taxi to Playa del Carmen city centre, and located in the Playacar resort area, where there is not too much to do, apart from a small shopping mall. Food offer is wide, but do not expect and amazing quality. Overall, price quality was more than ok if you get it in a good priced package.

My husband and I have just returned from spending 2 weeks at this resort, we had a brilliant time, the food was great, so much to choose from. the staff were so friendly always had a smile. The rooms were clean , comfortable , stocked fridge with beer, soda ,6 bottle of soft drinks and 3 bottles of water , and for the alcohol, there we 4 litre bottles of spirit these were replenished every 2 days. fresh linen and towels daily . Everything was great, saving up to return next year . Lots of Wildlife. Was around monkeys raccoons several birds .

My husband and I stayed at the beautiful Riu Yucatan October 26-November 2, 2012. This was our 6th stay at the resort. We last stayed there in 2008, having stayed regularly, next door, at the Riu Palace Mexico for the past four years. We enjoyed our stay at the Yucatan very much, and I want to take a few minutes to share some of our thoughts. First of all, the bar staff is beyond amazing. Without fail, EVERY bar staff member exceeded our expectations. They are knowledgeable, tolerant, friendly and efficient. We always felt well attended to, even as it compared to our Riu Palace Mexico stays. They are a true treasure for the resort. We found excellent service at the terrace dining area for the main buffet as well. The chefs were friendly and attentive along the buffet line. We did have some inconsistent service in the main buffet and at the Mexican specialty restaurant, but the food was of excellent quality.

The pools were the cleanest and clearest we can remember in recent years. In fact, pool cloudiness and a surface scum had put us off of the Riu Yucatan a bit in recent years. We were thrilled to see that has been corrected.

In addition, we found the relocation of the pool activities to the north side of the walk up bar at the pool an excellent idea! The activities held there were well done and we really enjoyed watching them. They had an excellent choice of music, and they did have quiet hours as well. The Animacion team is outstanding, and the resort is to be congratulated for their efforts. Each morning the team members said good morning to each guest who was poolside at 10 a.m. The effort was well received.

Our room was well cleaned and made up in a very timely manner each day, we were wanting for nothing. Our room was decorated nicely for my husband’s birthday, and we had some lovely towel art.

The grounds are beyond compare, they are lush and green. We saw monkeys in the trees, and the grounds keepers were constantly grooming the vegetation to make sure everything looked perfect.

The beach is beautiful and clean. There are a great number of palms on the beach and the pools have many palapas if you desire shade. But don’t worry, there is plenty of warm Mexican sun to be had as well, if you prefer not to be sheltered under a palm or palapa.

We found the food and drink selection, and entertainment to be great. The grounds and facilities look lovely and lush, much like I remember back before Wilma struck in 2005. My first visit to the Riu Yucatan was in 2001, and I will always sing its praises. The Riu Yucatan is to undergo extensive renovations in 2013, and I have high hopes for how the resort will look when we return! All in all, we had a most excellent time, and look forward to returning again after the renovations are completed!

Just got back from a weeks stay at this lovely hotel, had an amazing time! Food could not have been better, such a huge choice for every meal and everything cooked to perfection. Entertainment very good something for everyone all day and night. Travelled with thomson and had a 24 hour flight delay, but they arranged for us to keep our room for an extra day and night, so had an extra day at hotel laying in the sun cant complain!! Nice big room well stocked fridge and optics all included. Drinks were very good lovely cocktails try the boom booms and the mexican flag!! One word of warning, keep all valuables in the safe, we were on ground floor and our camera disapeared from patio table also someones ipod vanished from their room when they left it on charge. Safe is large enough to put everything in.
Wildlife at hotel is great loads of animals wandering around grounds and monkeys in the trees a very large iguana lives in a tree just down from the main restaurant.
Would definately go back to this hotel but for longer next time!!