On face appearance, the hotel appears to be in a great looking condition. But beware of what lies beneath the walls! Perhaps we had a bad run of luck but when we arrived there was no hot water and the jacuzzi was not working. Things got worse from there with the Luciano Bar next door pumping music to all hours of the night so we didn't get much sleep. The next night the Air Conditioning stopped working in our room and when reported late that evening as we were out all day, there was very little that could be done while we went out to dinner. To the hotel's credit, the hotel owner stayed at the hotel and waited for us to return from dinner and drinks at 1.15am, explained that there was nothing he could do about the air conditioning until the next day and offered to move us to another hotel at his own cost. We decided to take his alternative offer to stay and use a fan for the night and the next day he gave us a full refund for one of the three nights of our stay. Fair play to him but next time I think I would prefer to stay somewhere else, particularly as the location is a fair way away from the main bus station and most attractions.
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- Also Known As:
- Quinto Sol Hotel
- Quinto Sol Playa Del Carmen
- Hotel Quinto Sol Riviera Maya/Playa Del Carmen, Mexico