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“Amazing trip!” 5 of 5 stars
Review of Sandos Playacar Beach Resort & Spa

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Sandos Playacar Beach Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #59 of 201 Hotels in Playa del Carmen
Montreal, Canada
2 reviews
10 helpful votes 10 helpful votes
“Amazing trip!”
5 of 5 stars Reviewed October 4, 2012

We stayed here for 9 nights in the Royal Elite Hacienda Suite, it was our first trip to Sandos Playacar and certainly won’t be our last! When we arrived, we were greeted warmly and were made to feel welcome. We were offered refreshments on arrival, quickly checked in and shown to our room.
Our room was amazing, in the Hacienda section, we had a Jacuzzi in the room, 2 bathrooms, living area plus we had a big terrace, private pool and another outside Jacuzzi, which was perfect. We had booked our room through a Royal Elite member to get this unit and the extra benefits. All the staff was so friendly. We enjoyed the morning walk down to the buffet/beach.
The food was above average compared to most of the All Inclusive resorts we have been to. My favorite was the Oriental restaurant, the Almond and Hazelnut desert at the Brazilian restaurant was possibly the best desert I have ever tasted.
The room and terrace was always clean and we were greeted by a towel animal when getting back to our room. We also received bottles of rhum, wine and a basket of fruit on our first night.%
The resort was about at 60% capacity.
We had free Wifi in our room, very useful. Ohh, one thing, the bed was a bit hard! The decoration in the room was very beautiful.
The temperature was very warm, compared to our last trip in Riviera Maya in April that was much cooler. We were glad to spend time at the Elite Premium Club. The barmans were very nice.
The beach is very nice and we enjoyed the access of beds on the beach and the private Royal pool. I think it worth the Royal Elite upgrade just for those beds.
During our stay there was construction in the Hacienda area. There is currently 4 Royal Elite Hacienda and heard that they are building 10 extra Royal Elite Hacienda. This will be very nice once done. They say the construction will be finish by November. The construction didn’t affect our vacation.
I would go back anytime!

Room Tip: Royal Elite Hacienda are just amazing
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,828 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Sarasota, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 4, 2012

Please be adivsed that my wife diane and I totally enjoyed Sandos Playacar.We are Royal Elite club members and this is our 5th time here and we feel like this is our second home.We are originally from Chicago,Illinois.But presently reside in Florida.Our vacation time here at Sandos Playacar and the special treatment that we receive is due to many fine staff people.However I must highly recomend two special people that make our vacation pleasant and confortable.Special attention and recomendation for the services rendered to us should be recognised by two ladies that wrk in the Royal Elite VIP ofice They are SOFIA AHMICH & ROSY CANCHE.They are great and dont ever lose them.Sincerly Diane & Don Petramale

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 4, 2012

We spent 5 days in Sandos Playa del Carmen. The service was very friendly and attentive, as it is usually the case in Mexico, the room was great, hotel facilities were modern and in good condition, food was OK... I will not hesitate to come back

Room Tip: try the adult's only area
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 3, 2012

Just returned from 2 week stay,hotel must have been at about half capacity I reckon,which probably reflects my views on it.Spotlessly clean,good service in all areas,apart from la bambola when the entertainment was on. Plenty of choice for food at both the main buffet and the riviera pool and the ala carte restaurants were all pretty good.Rooms were great cleaned every day and nice and cool with the air con.My only gripe was it was too quiet,there was no option to go sit in a bar with some music on,but maybe thats just me Overall it was good but would'nt return

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort & Spa, responded to this review, October 4, 2012
Dear Guest.

We would like to thank you for taking your time and sharing your experience with us.

We have music from 7:00am to 12:00pm in the Meeting Point, Bambola Bar and Festival Restaurants. In occasion when we have special events like Football, Soccer, or our night activities, we often lower the music down to let our guest enjoy the events.

We hope you would like to honor us once more with your visit, thus giving us the chance to demonstrate that our commitment towards your satisfaction goes beyond mere words. We'll do our maximum effort not only to accomplish, but exceed your expectations.

I kindly remain at your total disposal for any further comments

Rubén M. Sánchez

Director Hotel

Sandos Playacar Beach Resort & Spa

director.playacar@sandos.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 1, 2012 via mobile

Just wanted to say had a fab time for our daughters wedding this place is clean and very special the food was our only down side breakfast was terrible no beans same food each day they don't cater for English people in the mornings it's a shame overall this is my only moan on a plus side we were made to feel very special bye certain members of staff Walter the waiter was awesome this guy made our holiday so much we paid for him to come to the wedding what a lovely guy so helpfull and so polite people like him make this place special also leonel from the entertainment staff was unreal such a great guy he also came to the wedding on his day offf he was a top dude there was also a special lady called Rosario never met anyone so lovely and soo hardworking she kept the beers flowing all night always smiling she really did work hard for us and finally I would like to thank Brenda at reception again courtesy and a smile always soo helpfull she was the best Just one little moan the toys in the shop made from wood are not suitable for kids my one year old grandson almost choked on a bloody aeroplane wheel and when I returned it to the shop the lady was nice but she thought I wanted my money back I was merely trying to tell her these were not safe the language barrier can be a problem more English speaking staff would help but overall pure paradise I will return deffo

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort & Spa, responded to this review, October 4, 2012
Dear Guest.

We would like to thank you for taking your time and sharing your experience with us.

We are glad to here you had a wonderful time at your Daughters Wedding and take home a wonderful memory. I will see that our staff members receive your wonderful comments and regards.

Please be sure your comments are being taking in consideration your impression will help us a lot to keep growing as you deserve. We hope you would like to honor us once more with your visit, thus giving us the chance to demonstrate that our commitment towards your satisfaction goes beyond mere words. We'll do our maximum effort not only to accomplish, but exceed your expectations.

Warm regards.

Rubén M. Sánchez
Director Hotel
Sandos Playacar Beach Resort & Spa
director.playacar@sandos.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
So. Calif.
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 24, 2012

Our 3rd time staying At Sandos Playacar, it just does not get any nicer than this. This resort is the last one in a section or resorts, which means, when you go to the beach, and turn right, there is no resorts, just the most beautiful beach, and jungle. Picture postcard type beach, turquoise blue water, white beach, its amazing. The staff is always so helpful and friendly, my wife and I always ask where do they get these friendly people that work there. This trip we only ate at one of their restaurants once, the Italian one, it was good. But the food in the center buffet area is so good, we ate there 8 of the 9 days we were there, and enjoyed it every time, they have a great variety of food buffet style, and several stations where they are cooking different things to your request. We booked a couple tours from the resort, one to Ek Balam that included a Cenote for rappelling and swimming in, that was a awesome tour, and we did one on a catamaran for a snorkel trip that included a lobster or steak kabob lunch, amazing again! I booked 2 dive trips from the resort, 2 different days and 4 total dives, AMAZING! the water is so clear and warm, so much to see under the water there, barracuda, moray eel, stingray, lion fish, turtles, loads of tropical colorful fish, beautiful coral, if you scuba, you should do some dives while your there. We went each night to the center area where they have outdoor entertainment, its not vegas style by any means, but its good kickback enjoy the evening entertainment, different each night also, ranging from Karaoke, minute to win it, live band, and casino night, good stuff. A fantastic trip, at a beautiful resort, I recommend it to anyone looking for a beach resort, who likes being able to walk down a beach without a crowd, great friendly service and great food, I will be back again! P.S. If you open up Google Earth, and look up Playa Del Carmen Mexico. With Playa on the top of your screen, and the ocean on the bottom, go left down the coast across the condos and resorts until you reach the last one, thats Sandos Playacar, nice!

Room Tip: Ocean view rooms are amazing!
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leon
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed September 24, 2012

We were this september and We never forget this hotel.
Great staff and excepcional management team, special recognition for Mr. Martinez, always on the spot taking care of us.
Greatbeach resorts, lot of fun and excelent rooms.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandos Playacar Beach Resort & Spa

Address: Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Top resorts Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#36 Family Hotel in Playa del Carmen
#39 On the Beach Hotel in Playa del Carmen
#56 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sandos Playacar Beach Resort & Spa 4*
Number of rooms: 819
Official Description (provided by the hotel):
Sandos Playacar Beach Resort & Spa is an all-Inclusive hotel in Playa del Carmen with both family and adult sections. We are ideally located on a magnificent white sandy beach in the gated community of Playacar, within walking distance to downtown Playa and Fifth Avenue. Sandos Playacar Beach Resort & Spa is located only forty-five minutes from the Cancun International Airport, and the pier serving ferries to Cozumel is a short distance from our property.Playacar is a private, master-planned community situated on the southern edge of downtown Playa del Carmen. Guests at Sandos Playacar Beach Resort & Spa enjoy this exclusive community’s impressive infrastructure, including an 18-hole golf course designed by Robert Von Hagge, the Xaman-Ha Aviary, pristine biking paths, and Mayan ruins, accessible to the public for hiking.Riviera Maya is a protected region where many remaining artifacts from the fascinating Mayan civilization can be found. Surrounded by Mayan archeological zones, such as those at Tulum, Coba, and Chicen-Itza, this Playa del Carmen hotel successfully preserves a strong sense of Mayan culture onsite, adding an authentic feel and flavor to the vacation experience in Playacar. ... more   less 
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Also Known As:
Sandos Playacar Beach Hotel
Hotel Sandos Playacar Beach
Beach Playacar Resort Sandos
Sandos Playacar Resort
Sandos Playa Del Carmen
Gala Resort Playacar
Sandos Gala Playacar
Sandos Playacar Mexico
Sandos Resort
Playacar Sandos

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