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“ROYAL HIDEAWAY, PLAYACAR” 4 of 5 stars
Review of Royal Hideaway Playacar

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Royal Hideaway Playacar
5.0 of 5 Resort (All-Inclusive)   |   Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)   |  
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Ranked #15 of 199 Hotels in Playa del Carmen
Suffern, New York
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
42 helpful votes 42 helpful votes
“ROYAL HIDEAWAY, PLAYACAR”
4 of 5 stars Reviewed July 17, 2010

We just returned from RH and had a wonderful time. The resort is beautiful, the staff was cordial, our concierge, Muriel, was superb, the food was excellent and the gym and spa were fine. It is located in a beautiful gated area where the homes are expensive and beautiful. We were not expecting such a quiet place, however. There is NO NIGHTLIFE. The bars were closed, the nightclub was closed, it was off season and they were only 30% occupied. There were only 2 restaurants open each night, but that was not a problem because we could only eat in one per night and did get to try them all. There was no problem getting lounges at the pool which was a benefit of being there off season. As it turned out it was exactly what my husband and I needed, but would not have opted for had we known how quiet it would be. We met a great many people who would have been more fun had we had a bar or someplace to hang out after dinner. I would go back but next time for 5 days, not 8. Not exactly sure it would rate as 5 star compared to other 5 star resorts, but ot would be close.

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
San Antonio, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 16, 2010

The most beautiful all inclusive resort ever. A piece of heaven awaits you! Beautiful Resort that will take your breath away. Including a 5 Star rating with the best of the best suites, dining, 5 pools and excellent staff to serve you! Tipping is a must for the excellent service the staff provides you. The staff just all have a kind of pleasure and eagerness to serve you.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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northport, n.y.
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 13, 2010

Let me start by saying that this trip to the Riviera Maya was my 3rd in the past 10 months.We stayed at Dreams riviera Cancun and Secrets Maroma.(see my other reviews). Both the properties were great but not quite in the same league as TRH in terms of the food.
The rooms are much prettier then they look in pictures and are imaculately clean!The rooms are in 2 and 3 story buildings that blend into the full grow landscaping and is just beautiful.Most rooms don't have much if any water view even if they're listed as water view because the way the resort is set up. Do request the top floor because the room has vaulted cielings and you may be able to see water over the tops of other buildings. The balconies are small and wrap around to a small sitting area where you can have breakfASt(24hr room service!)
The property is absolutely beautiful! The landscape is very mature therefore very lush and perfectly landscaped. There are small very private pools with hot tubs dotted along the property and you could miss them if you dont look for them.There are also small statues and fountains dotted all over the property adding to its relaxed atmosphere.
This property is Adults only and very mellow.There are 2 places to hang out in the evening after dinner. There is a piano lounge inside of The restaraunt Las Ventanas and a small patio bar downstairs where they has live music and dancing.
Now about the food. This is where the resort shines!!!! If you are as ocd as I am, you probably read hundreds of reviews before chosing your resort! Anyone who says that the food fell short is insane. we were a group of 6 and literally ordered everything on the menu every night.All the restaraunt were great, some we liked more then others.
Spices is a gormet Meican restaraunt that we all loved!Everything was delishous but of course we liked some choices b
etter then other.Try the seat potato dessert, its unique!!
The Grill was basically a steak house type place with some fisk. the food was really good but for me personally, was my least favorite restaraunt. Dont get me wrong, everything was great, im just not much of a meat eater.The men were very happy!!! All the meats were of the same quality of any steak house we could get her on Long Island!
The Palazzo restarunt was also awesome. They did some unique twistes on some italian staples.The food was great as was the service.Again, we ordered everything on the menu and not one thing fell short!
THe crowned jewel, Las Ventanas!!!! The atmosphere is incredible as was the food and service!! again, we ordered the entire menu plus a few repeats because they were soooooo good! Try the creammy rice..OMG!!!!
Azia is there sushi/ tempanyaki rest. We had sushi and other delights there one night for appetizers and drinks before a late dinner. You can sit in the sushi/ bar area without a reservation and order anything you want. we didnt stay enough nights to have a full dinner there but , judging from the things we did get, the food is probably great!!!
Most of the restaraunts serve small portions even the entrees. If a few things sound good, order them, the waiters wont even blink!
The main pools are nice and front the beach. There are 3 hot tubs at different temperatures right there on the beach. There is pool and beach beverage service and let me just tell you, Dante at the pool and Isis at the deck lunch restaraunt , Are 2 of the hardest working, most delightful people you will ever encounter!!
All I can say is dont hesitate to go here!! Weve been doing all inclusives for years and this one takes the cake, literally. Betwwen the small, more intimate setting and the unreal food you cant go wrong here!!!Just do it!!!!

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 2, 2010

Fantastic place! Beautiful property, Incredible service and great people. For the comments that its not really 5 star, perhaps it's not the Ritz, but, the impecible service and attention to detail more than make up for any complaint about the food or drink. We had all meals at the resort and found that 95% of them were great, in particular the Asian restaurant was wonderful, as well as the buffet breakfast at Spices. Of particular note on the food, since we are a younger couple the 4p tea did not sound all that fun but after a day of on and off rain we decided to check it out and it was awesome!
If I had to rate one thing lower it would be that the included wine and champ was a little lacking overall, not horrible, just not great, and the wine you can buy there is super expensive (a great wine list, but wow!). Now the beer and booze was more than great so I guess it just depends on what you like. We will be back for sure. It is a great place and a stunning property that I think deserves all the accolades.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LA
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 30, 2010

The staff is excellent and provide great service with a smile. The food is definitely not five stars though. Only Las Vantanas was worhty of five stars. Otherwise the food was hit or a big miss. Like other reviews I agree the rooms need a little updating.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 23, 2010

We love this place. After many hours on Trip Advisor I chose Royal Hideaway (RH) for a trip with my wife and break from my job which requires me to travel. I DID NOT want a hotel feel with elevators, long hallways. RH is perfect for a quiet trip of beach time, pool time and excellent restaurants with a full compliment of excellent multi-course meals. Service was great and food portions were about right. Do not bring your kids 14 and up as they will hate the place, it's geared towards adults despite the 14+ allowance.

Used USA transport service for 105 usd roundtrip. Perfect, takes 45 minutes from airport. Don't check your bag and keep moving to the USA guy outside.

Room - reminded me of the four seasons Nevis with decor and quality. Clean, quality bathroom amenities, comfortable bed (i didn't wake up once in the middle of the night). The rooms are situated in buildings with about 12 to 15 rooms each with a conceirge who takes care of your room and dinner reservations or anything else you need. They sit right in the middle of the building so you see them when you come and go during the day. TV was an older one which usually bothers me, but i could have cared less once you get acclimated and start relaxing. Shower was very hot, AC was perfect and wifi had a great connection (5 bars). Stayed in building 24 next to pool and beach and booked the Luxury (the lowest possible price). View off of patio was a lush green lawn with palms and a couple of other buildings.

Restaurants - 4 of 5 things we ate were outstanding. We dined at Palazzo, Las Ventanas over the past two nights and will try Spices tomorrow night. Palazzo is an rich italian feel, comfortable seating and Pavarotti type music piped in quietly. Las Ventanas is modern, bright and has a feel that makes you think where am I again? As it could easily be a restaurant in LA, NYC, Miami, Dallas, Vegas etc. Food was high quality and as we'd expect from a 4 to 4.5 star Dallas restuarant from both restaurants. This is a place where you dine and enjoy the food quality. There are 4 to 5 courses in the meal and plenty to fill you up if you are worried like some on this board. Desserts are small and perfect unless you the type who has to have a quarter wedge of cake to be fulfilled. You make reservations with your concierge which was cool because they go all the way to 10:30 pm at most. 8 or 830 is the most popular time. 630 or earlier, you'll be alone in the restuarant. Breakfast was delicious with the only buffet on the premises. I hate buffets normally but this is not one of those trough buffets where people are piling their plates high (think buffet at the Westin on Easter or your local country club). Made to order eggs (order Huevos Rancheros overeasy with beans and you won't go wrong) as they don't expect the gringos to know how delicious it is - she looked surprised and whipped it up. Fruits of all sorts (mangos were awesome), shapes, and ones you've never seen or tasted (try them), kosher, traditional eggs and meats, muffins, even sliced turkey).

Beach - beautiful and spacious. Only complaint is too many shells in the sand walking from resort to the water. People pulled the chairs from the hotel area towards the water to be close. I'd recommend hanging back by the resort for comfortable privacy from all the looky lous walking the beach. Topless was about at a 20% rate and varied during the day (it's fine though). You avoid the shell issue that way, can still see the water and easily access the resort. A lot of the people tended to hang at the infinity pool which is really nice. So what that means is you end up with a lot of open chairs on the beach all day long (never an issue, never). You can walk a mile south where the resorts end and the beach is somewhat isolated.

Pool - beautiful infinity pool with lots of room, plenty of comfortable loungers with good service, mulitple spas (hot tubs) some for 2 people, a couple of large ones as well. The ones for 2 are on the other side of the infinity pool level with the beach, so that's cool, you can sit in the spa, level with the beach and see the ocean.

SPA - so relaxing and nice. I fell asleep during massage. Comfortable changing room with Steam, Sauna, and Showers where they come and get you when ready. Steam was broken which was disappointing. The overall feel though is dark inside, cool music piped in and another world feel.

Resort feel - tropical well manicured lawns of st. augustine and a good mix of tropical water gardens and palms; saw 2 iguanas, some sort of marsupial, a racoon at night (i've never seen a jungle raccoon until now). The varieties of palm trees are beautiful with many textures I found amazing. Small enough to not work up a sweat walking to dinner. Think front breezy lobby, winding downhill towards the beach with lots of walkways (you'll never get lost though).

Clientele - upper middle class, mostly American, about 10% of them were from South America or Europe -age groups were 30% in their 20s to 30s, 50% in their 40s, 20% over 50 and there were maybe 2 older teens. The younger ones appeared to be honeymooners and/or were very reserved and classy.

What we didn't like -
- the shells on the beach sand just after the chairs and before the row of chairs people pull to the shoreline

-we got there around 1:00 pm and couldn't do an early check-in so we grabbed lunch and waited until 3PM. Suggestion - bring your swimsuit in a carry-on and change in the restroom to get started on your vacation while you wait.

-the Jetskis buzzing back and forth (that was really annoying the first day we sat on the shoreline). On the second day when we sat back near the pool and palmtrees, neither of us noticed them anymore.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 19, 2010

We had a great time at the Royal Hideaway. The hotel staff is what made it so great. Everyone was so nice and generally seemed happy with their jobs. It was such a major difference between another Occidental property we had the misfortune of staying at (Grand Papagayo...I've written a review on it); it was as if they weren't even run by the same company!

We spent a relaxing week at the Royal Hideaway sunning by the pool and dining at the restaurants at night. The only restaurant we weren't big fans of was Spices. The rest were very good. My husband's favorite were Azia and Las Venetas. Mine were The Grill and Palazzo.

I agree with the other reviewers that the "technology" in the room was outdated. The TVs were very old. I expected a flat panel in a 5-star resort bedroom but, then again, we did not spend much time in our room. The stereo system in the room made me giggle. It was the same exact type of stereo I got as a 16th birthday present from parents....in 1997. Most 5-star resorts will have a stereo that has port for a flash drive and an iPod dock. This stereo came with a dual cassette player....in case you had Boyz II Men, Michael Bolton and other albums from your 90s favorites on cassette.

We read reviews on here before our vacation about the noise from neighboring resorts. We asked to be placed in a room that overlooked the courtyard. The Royal Hideaway made good on that request. The noise was not at all that bad and I was easily able to sleep through it. If you're a light sleeper though, I suggest you bring earplugs.

We only had two (minor) problems with our room. We had tiny ants everywhere. It didn't bother us too much since they were confined to the bathroom. I know other people at the resort also had ant problems and they weren't quite as nonchalant about it. The hotel did move them to different rooms, though. Another issue we had is that the shower temperature was never quite right. We'd be showering and then scalding hot water would come pouring from the faucet only to have ice cold water follow a second later. It made for a bit of an unpleasant shower experience.

Our concierge was absolutely wonderful. She was extremely helpful. Other staff at the hotel were equally as wonderful. They really tried to get to know each of their guests.

Would I say this is a 5-star? Ehhh...probably more of a 4.5. But that absolutely did not matter. We still had an amazing time at the Royal Hideaway and we'd be happy to go back.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#12 Spa Hotel in Playa del Carmen
#12 Business Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#14 Luxury Hotel in Playa del Carmen
#15 On the Beach Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Royal Hideaway Playacar 5*
Official Description (provided by the hotel):
Award winning luxury all inlcusive resort set along the beautiful beaches of Playa del Carmen Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 
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Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico

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