We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Royal Hideaway Playacar & Occidental Resorts and Playa del Carmen?

We'll send you updates with the latest deals, reviews and articles for Royal Hideaway Playacar & Occidental Resorts and Playa del Carmen each week.

  • Save Royal Hideaway Playacar & Occidental Resorts
  • E-mail this page
BOOK NOW!

Royal Hideaway Playacar & Occidental Resorts: Traveler Reviews


Royal Hideaway Playacar & Occidental Resorts
Lote Hotelero No. 6 Fracc. | Playacar, Playa del Carmen 77710, Mexico
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Find Cheap Flights to Cancun

Traveler Reviews

92% Recommend
4.5 of 5 stars 805 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (805)
[ Date ] [ Rating ]
Simply the best!

Royal Hideaway Playacar & Occidental Resorts

Save Review
5 of 5 stars
Beedz 11 contributions
Toronto
Jul 6, 2009 | Trip type: Couples
4/4 found this review helpful

My wife and I recently stayed at the Royal Hideaway for our honeymoon. From the moment we were picked up at the airport to the time we were dropped off at the airport we were treated like royalty. The service at the Riyal Hideaway was exceptional! I've been to a handful of 5 star resorts in the past but the Royal Hideaway is leaps and bounds bounds above those other resorts in every category... cleanliness, service, location, value rooms.

My wife and I almost changed our mind before we left. We were thinking of switching because of complaints about the lack of beach and the overly hyped swine flu pandemic. I'm glad we didn't because we would have missed out on an amazing honeymoon. Although the beach has suffered from past hurricanes there is still plenty of beach to enjoy... although you will likely find you will spend most of the time floating around in the infinity pool or in the hot tubs that are practically right on the beach. In fact if your like my wife and I you likely won't even leave that area. The staff at the pool will look after your every need. They are constantly adressing you by your surname and looking after your every need. They'll bring you drinks while you relax in the pool, cabana or in your lounge chair. If you get hungry they will bring you a menu and you can order whatever you wish poolside... If your on the beach they have green flags that you simply stick in the sand and they will bring you whatever food or drink you wish.

As for the swine flu... It seems to be blown way out of proportion. We were informed no one at the resort has been infected and we didn't see or experience anything that would prove otherwise. Some reports on trip advisor indicated that some people have had issues booking reservations for the restaurants but we didn't have any problems getting in to any of them in fact we went to each one at least twice... and if we couldn't get in there was always room service which is included in the all inclusive deal. They will bring you whatever you like 24hrs a day.

If your looking for a quiet and relaxing resort where you are pampered with great service than definitely try the Royal Hideaway. My wife and I will definitely be planning a return trip in the near future.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since July 06, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $749 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Amazing Honeymoon - great resort!

Royal Hideaway Playacar & Occidental Resorts

Save Review
5 of 5 stars
LizQueensNewYork 1 contribution
Queens, New York
Jul 1, 2009 | Trip type: Couples
2/2 found this review helpful

My husband and I just got back from our honeymoon at the Royal Hideaway. All I can say is that this resort was amazing. There was not one complaint about the resport.

The rooms were very nice and were kept extremely clean. We had a Luxury room facing another resort, but it was still nice. Villa #31 is very nice as it is close the the pool and ocean. The beds were extremely comfortable - felt right at home.

The food was excellent - due to the low occupancy (30%), only 2 places were open a night, but that was fine. The International was our favorite, didnt care for the Italian very much - but that could be because we are from NY. 24 hour FREE room service was amazing!!

The pool was great - the beach was a little disapointing, but the pool made up for it! Some of the other resorts on the strip have better beaches, but its so hot that you cant stand to lay at the beach. We did lots of excursions - there is a lot to do down there.

Service was the best I have ever seen - would highly recommend for a honeymoon or any couples vacation. Not a place for kids or party animals. No swine flu - dont worry about that at all.

The best resort I have ever been to - can't wait to go back!!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since December 04, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $749 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
The perfect honeymoon

Royal Hideaway Playacar & Occidental Resorts

Save Review
5 of 5 stars
jhoefer99 9 contributions
Las Vegas, NV
Jul 1, 2009 | Trip type: Couples
3/3 found this review helpful

I kept the honeymoon a surprise to my new wife and when we arrived she was literally stunned for almost two days. She kept going on and on about how beautiful the property was, how friendly the people were, and how perfect everything was. I realize that this is one of the pricier places in the area, but for an all-inclusive resort you could not do better than the Royal Hideaway. We didn't do much but lounge at the beach and pool, eat and drink for a week, but we couldn't have asked for more. The staff calls you by name, and were just as pleasant whether I tipped them or not, although at $2 per round of drinks at the pool I thought it was a bargain. The buildings, rooms and resort grounds were so beautiful it felt like being in a movie. This is definately not the place to party like the resorts on either side, but I could not have picked a more perfect honeymoon location. After seeing our pictures and hearing our stories, all our other married friends were jealous, and we're already planning a return trip next summer for our anniversary!!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since January 07, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $749 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Exquisite!!

Royal Hideaway Playacar & Occidental Resorts

Save Review
5 of 5 stars
arcolin 4 contributions
El Paso,TX
Jun 24, 2009 | Trip type: Couples
4/4 found this review helpful

Just got back from an 8 night stay. What a phenomenal resort! I felt like someone called me and asked what I would consider the ideal vacation - the Royal Hideaway was everything I would ask for.

The grounds are absolutely beautiful. Every room has a view of either the gardens, which are perfectly manicured, or the ocean, which is the most beautiful shade of turquoise I've ever seen. As you stroll the grounds and catch the first view of the water, it takes your breath away.

Service is first class - whether you tip or not. The staff seems to really enjoy their job of pampering the guests. It is a shame the beach has eroded - but the views are still amazing and the infinity pool was my favorite location. Carolina our concierge was such a sweetheart and was always available when we had a question or arrangements to make. The housekeeping staff kept the rooms immaculate. Room service was always available and brought whatever we asked for. The food in the restaurants was exquisite - especially considering this was an all inclusive resort. We were not expecting the gourmet meals we were able to enjoy. Each dish was unique and tasted phenomenal. Dinner was never rushed - the service was very attentive.

The resort was quiet and peaceful, a benefit of the low occupancy (and the swine flu threat!) It did not bother us that all the restaurants were not available every night - we were able to eat in each one twice. Breakfast was amazing - the view combined with the wonderful assortment of food (the pastries are to die for!) was very relaxing. I also loved having a cheeseburger by the pool for lunch - no need to move, everything was brought right to my lounge by the amazing poolside waiters. I am a mom of 4 so it was a real treat having someone else wait on me for a change.

I have run out of words to describe this resort! We are hoping to return in the future. I cannot think of a better place to relax and be pampered. Thanks to the staff of the Royal Hideaway for offering such great service.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since June 24, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $749 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Excellent service under a low occupancy handicap.

Royal Hideaway Playacar & Occidental Resorts

Save Review
5 of 5 stars
NewOrleansPolo 1 contribution
New Orleans
Jun 22, 2009 | Trip type: Friends getaway
2/2 found this review helpful

We returned last night from a 4 night stay. The service was excellent and we rarely had to ask for anything twice.

The rooms are super clean and comfortable and 24 hour (limited menu) room service was nice.

The beach has eroded but was adequate and the pool overlooking the ocean was all one could ask for.

The retaurants were closed on a rotating basis so one could experience almost all of them with some planning. Each set of rooms has a concierge so there is little left to chance if you use their services.

The pool servers are astoundingly efficient and food and drinks arrive in minutes of being ordered. I found the selection of Mexican beers a bit limited, but all call brand liquors were available.

We did a reef dive with the adjacent Barrakuda Dive Shop. The instructor will give you a crash course in the pool and one can dive that afternoon on a modest reef 10 minutes from the resort. The instructors were top notch, the equipment good, and safety primary. (Ask for Omar).

All in all very satisfying. If the resort had been full the restaurants might have all been open, but the service might have suffered.

We have stayed at larger resorts like the Rui Palace next door and they are very nice as well. Since Royal is smaller, I found it more intimate and the service better.

We'll certainly go back.

Jesse and Alysha

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Member since June 22, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $749 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Travelers Who Viewed This Property Also Viewed
Location: Playa del Carmen, Riviera Maya
$655*
Check Rates
Location: Playa del Carmen, Riviera Maya
$520*
Check Rates
Location: Playa del Carmen, Riviera Maya
$235*
Check Rates
*Average price
Write Your Own Hotel Review
Been to Royal Hideaway Playacar & Occidental Resorts? Share your experiences!
Write a Review
Add Photos
Add Videos

Do You Own Royal Hideaway Playacar & Occidental Resorts?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owner's Page
  • Add Photo
  • Add Video

Royal Hideaway Playacar & Occidental Resorts Also Known As

Address: Lote Hotelero No. 6 Fracc. | Playacar, Playa del Carmen 77710, Mexico