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“Class Act!” 5 of 5 stars
Review of Royal Hideaway Playacar

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Royal Hideaway Playacar
5.0 of 5 Resort (All-Inclusive)   |   Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)   |  
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Hotel amenities
Special Price
Rates from $217!
Ranked #13 of 197 hotels in Playa del Carmen
texas
Top Contributor
63 reviews 63 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
“Class Act!”
5 of 5 stars Reviewed 2 days ago NEW via mobile

This is such a wonderful place! I have been several times over the years and each time is better than the last. The service is impeccable, the food is amazing and the pools are great! I love lounging around the pools and getting warm towels that smell lovely and listening to whoever is playing wonderful music at that time. It is the only all inclusive I will stay at because you don't feel like it is. Excellent! Cheers and see you soon!

Stayed June 2014, traveled with friends
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2,297 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (461)
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English first
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I visited the resort for the first time and we're blown away by the impeccable service. Every staff member takes pride in the service they offer . Every one is treated like a VIP . The resort really is a Hydeaway I felt like I was on a secluded island at times.

Stayed July 2014, traveled as a couple
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Los Ranchos de Albuquerque, New Mexico
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Our week at the Royal Hideaway in June 2014 was absolutely perfect. My husband and I stayed for one week in Building 25, second floor. The resort is small, so wherever your suite is, the walk will be short.
From the moment we entered the Hotel we were greeted by staff that was genuinely kind and attentive.
Our room was gorgeous. The beaches were clean and the pool was beautiful.

We ate at a new restaurant each night and loved all of them. We asked to sit on the patios of each restaurant to have privacy and a more quiet atmosphere. We made our reservations for the first two nights about a week before we left through email. Then when we arrived we made the reservations for the other nights. The food was absolutely amazing at each restaurant.
We ordered appetizers, main course and dessert with every meal. We tried new drinks every night and new food every night .

At night, it was nice to go to the lounge and listen to music. The hotel next door is owned by the Royal Hideaway and you can go to watch the shows or dance at their "tiny" nightclub. Or take a taxi to 5th street for more entertainment.
While you are there be sure to view the daily activities that are planned at the resort, like the Tequila tasting. It was so fun!
Also, for an hour each day you can take the kayaks and other water boats for free.
It was a relaxing, stress free vacation. We will definitely be back next year.

Room Tip: Building 25 was in the center of the resort. 2nd or 3rd floor rooms are highly recommended.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Toronto, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

Stayed at the Royal Hideaway 3rd week of June. 5 Stars to the staff, restaurants, Incredible service. Do not hesitate to book.
Check in was a breeze , size of the resort is perfect. All you restaurants are booked by the concierge, no hassle .

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

After a week of Seattle and Las Vegas it was a welcome relief to finally arrive at the Royal Hideaway. Location and surroundings were fantastic. Staff were so friendly and our Villa Concierge Delia was absolutely superb, nothing was too much trouble and after my husband suffered a fall she went out of her way to ensure he was looked after. We never return to the same place twice, as we love to experience different places but we have already decided that we are returning to the RH next year. A truly remarkable hotel that offers relaxation in such beautiful surroundings.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Austin, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We LOVE this resort so much we returned for a second stay! Again, everything was perfect. The staff in every location called us by name, our concierge took care of all dining reservations and needs throughout the week, and the we were pampered in every way.

The food at RH is unbelievable! Congratulations to the chefs and staff for the beautiful presentation of courses and the service that accompanies each meal.

The grounds are immaculate, the beach is gorgeous, the pools are pristine, and the lobby, bars, restaurants, business center, and patios are beautiful and spacious.

We had a room in Villa 31 close to the pool and beach, but our patio faced toward the resort next door and we could hear the loud music all day. Ask for a room that faces the inside of the resort area.

Be sure to take the taxi into Playa del Carmen and enjoy shopping and restaurants on 5th Ave. It is fun and taxi ride is very cheap.

We love the Royal Hideaway and will be returning there again!

Room Tip: As mentioned, ask for a room that does NOT face outward toward neighboring resorts if you want to av...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milford, Pennsylvania
1 review
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Royal Hideaway in June for one week. It was fabulous, everything you would expect at a five star hotel and more. The facilities, dining, and staff were first class. It was the most relaxed, stress free vacation we have had! Our experience was perfect in all ways. The staff was the best! We would especially like to recognize our concierge Juan Luis for his exceptional service. We were also given first class service by Caesar (always waiting on us with a smile), Juan (our waiter at Las Ventanas), and Jesus (directing our activities). There is no question we will go back!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Playa del Carmen
#10 Top resorts Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#13 Business Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Royal Hideaway Playacar 5*
Official Description (provided by the hotel):
Award winning luxury all inlcusive resort set along the beautiful beaches of Playa del Carmen Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 
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Also Known As:
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico

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