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“Tips” 4 of 5 stars
Review of Xcaret Eco Theme Park

Xcaret Eco Theme Park
Highway Pto. Juarez - Chetumal Km. 282, Playa del Carmen 77710, Mexico
+52 998-251-6560
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Type: Amusement/ Theme Parks, Nature/ Wildlife Areas, Water Parks
Activities: Swimming, Swimming with dolphins, Hiking, Viewing wildlife
More attraction details
Attraction Details
Owner description: Xcaret (pronounced eesh - carette )is a must-see destination while visiting Cancun and Riviera Maya, situated only 37 miles from Cancun International. Xcaret," Mexico ’s sacred paradise" was opened in December 1990 as an eco-archeological park where visitors from all over the world can enjoy the splendor of Mexico’s biodiversity and cultural heritage. Attractions: Underground Rivers, Beach, lagoon & pools, Tropical Jungle Trail, Rotating Scenic Tower.
Useful Information: Activities for older children, Activities for young children
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Tips”
4 of 5 stars Reviewed July 1, 2013

Just return from a visit. Had a good time but a little disappointed in the snorkeling.
Good verity of activities and night show. Don’t expect to see a lot of fish snorkeling. If snorkeling is you main goal, go to the other nature park. The only bio sun tan lotion allowed is by Maya. They don’t sell it anywhere. They will “ask”(hint) to check your sun tan lotion before you enter the park. If it’s not approved, they will provide you a small sample and hold yours until you exit the park. A bottle in the park is 199 pesos. Bring lots of bug spray. Avoid the bio kind, they don’t work. Just do all the water activities in the beginning of the day then you can put the spray on while watching the night performance. A must see. Get there an hour before if you want lower level seats, otherwise the performance can be viewed from most of the seats. Use plenty of bug spray!
Pay for the plus package, it include lunch buffet, towels, snorkel gear and exclusive cave tour. Do the buffet on the beach by sea treak. Good verity and worth the 290 pesos if paying separately.
Let them take all the pictures and purchase them at the end of the day for $75 USD. They will put them on a souvenir usb. DOUBLE CHECK the usb otherwise they may short you on the pics. It happened to me.

Visited June 2013
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Emsworth, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 attraction reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
“hectic”
3 of 5 stars Reviewed July 1, 2013

A very good park but too much to see and do in 1 day, no need to take towels as they are provided at the park, you don't want to be carrying too much in the heat of the day. lovely walks with plenty to see, the butterflies are a must see

Visited June 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienciasXcaret, Customer Service Staff at Xcaret Eco Theme Park, responded to this review, July 8, 2013
Dear visitor.

Thank you very much for your comments. We are glad you liked Xcaret and you enjoyed all the things we have for you. We would like you to tell us if something happened during your visit, since you gave us a 3 (regular) when you qualified us. You can write us to customerservice@experienciasxcaret.com.
We hope to see you soon.

Customer Service Team
Experiencias Xcaret
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
4 attraction reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great Day”
5 of 5 stars Reviewed July 1, 2013

There was a lot of things to do in the park. Snorkeling, swimming, eating, and shopping are just a few. The show at night is awsome. It is a must see.

Visited June 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Make sure that you have a map and insect repellant....”
3 of 5 stars Reviewed June 30, 2013

It was nice but won't go back. They need better signage as you will find yourself walking around in circle. I bought the Xcaret Plus tickets which included lunch. That was a waste of money as the food was terrible. Also be sure to spray yourself with insect repellant before you arrive as you will get eaten alive by mosquitos! The aquarium was the best part however the whole experience was like that of a zoo.

Visited June 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienciasXcaret, Customer Service Staff at Xcaret Eco Theme Park, responded to this review, July 8, 2013
Dear visitor.

First of all, we apologize if the signage caused you problems during your visit to Xcaret. We are in the last part of it redesign, so at the end of the year all of our visitors will enjoy the new system of signage. In fact, maybe you could see some lines of multiples colors, apart the main line (the black one).

On the other hand, we would like to know more about your complaints regarding the food, in order to improve those things you didn´t like.

Thank you very much for your feedback.

Customer Service Team
Experiencias Xcaret
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidstone, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Nice park but still a park”
4 of 5 stars Reviewed June 30, 2013

One of the best parks I have been, it is more a cultural and nature experience than most of the theme parks. But it is what it is, a big park where nothing is real... Ok, the animal are, but still in captivity.
They have a dive center, didnt try it, probably wouldnt...

Visited May 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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