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Maya Villa Condo Hotel & Beach Club: Traveler Reviews

4.0 of 5
Avenida 1a Norte, entre Calle 14 y 16, Playa del Carmen 77710, Mexico
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188 reviews from our community

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Traveler rating
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NYC
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Little Gem”
5 of 5 stars Reviewed January 21, 2013

We came here with our family and when we arrived there was very loud drilling and construction right next door. The hotel was very accommodating. We stayed the night and used the pool. The rooms were beautiful and clean. The pool was small but fun for the kids with the waterfall. Above all, the staff and customer service at this place is top notch. They moved us to their sister hotel El Taj (review to follow) when we expressed disappointment in the noise factor during the day. Would come back for sure when the construction is finished next door! (We found out that they are not taking more reservations there until it is complete.) Great location- short block walk to the beach and right near fifth ave.

Room Tip: Penthouse rooms with a roof are worth the extra $
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Condohotels, Jack Perlman, Managing director at Maya Villa Condo Hotel & Beach Club, responded to this review
January 26, 2013
Dear Jules

The reason we are ranked so high on trip advisor is because is because customer service is our #1 priority. Thank you for pointing that out to everyone reading this review. We did in fact stop taking reservations for the past two weeks since the construction of the foundation next door was scheduled to be completed on January 30th. I am pleased to inform you they have completed the foundation which is the nosiest part of any construction and our property is currently 100% occupied. Our neighbors are reconstructing their apt. house and the noise has subsided and renovations or construction is not permitted before 9:00 am or after 5:00 pm and we strictly enforce that law in order to insure that our guests are never disturbed when they are sleeping or trying to enjoy their vacation.

We look forward to your return trip in the near future.

Cordially,
Jack Perlman, Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“WOW exceeded our expectations”
5 of 5 stars Reviewed January 21, 2013

Our family booked 3 units and we choose units directly beneath each other. Unit 417 was designated as our party headquarters as this unit offers a very large private roof deck, Jacuzzi and BBQ. The other two units were identical except without a roof deck. We enjoyed a private chef who cooked for our whole group twice during the week. The unit was awesome and very quiet even though Maya Villa is only 1 block from the bustling 5th ave. The location can't be beat as it's one block to the beach. The ocean view from the roof deck is awesome and great breezes.The only issue was the Jacuzzi needed repair as it made a lot noise. It took 1 day for them to replace the motor and everything was perfect. The unit has a 50 inch flat screen which was perfect for the guys who are football fanatics. We highly recommend getting a penthouse unit. Also the room service is great. We booked the same unit and coming back in July. 

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask itraveeel about Maya Villa Condo Hotel & Beach Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Condohotels, Jack Perlman, Managing director at Maya Villa Condo Hotel & Beach Club, responded to this review
January 26, 2013
Dear Itraveeel

Thank you for being so patient for the jacuzzi motor to be replaced.

We look forward to seeing you again. A chilled bottle of champagne will be waiting for you next to the Jacuzzi when you return in July!

Cordially,
Jack Perlman, Managing Director
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Montreal
Top Contributor
69 reviews 69 reviews
30 hotel reviews
Reviews in 36 cities Reviews in 36 cities
65 helpful votes 65 helpful votes
“Unit 417: What a disappointment!”
2 of 5 stars Reviewed January 18, 2013

We stayed in condo 417 during Christmas holidays for 9 nights with «los Abuelos». Although it's a nice condo, fairly clean, well-equipped, big enough for two couples, handy location, there is a MAJOR NOISE PROBLEM in the condo. All central AC units for the 4 condos on that side are simply sitting on the roof beside the spa on the rooftop terrace and DIRECTLY over the master's bedroom. On the first night, the roaring was so bad -just like standing on an airport-track. We called the concierge and a serviceman came to hear, nodded, but did nothing. Later we tried to shut up the spa but there was little or no improvement. The noise was always «on» improving only with exterior air cooling at 3-4 o'clock in the morning with AC working less... We ended wearing earplugs for the whole stay but there was still a major vibration problem with AC units running most of the time... A real nightmare.
Also, we found one day that they were doing repairs to decorative ropes on our outdoor stairs (to go on the rooftop terrace) because there were leftover old nails and scraps on our balcony... One day the servicemen were staring at us going in and out of the condo and we could hardly use our outdoor stairs and balcony while they were doing works: they were using our table and chairs as a workshop, and one was even sitting on our balcony chair tweeting on his wireless phone. And yes, we had to stand hammer banging to add to the in-room noise!
The worst part: when we complained about the situation at the Concierge desk, they told us that they could not address it because it was a contract with a private company and blablabla... Come on! It's your biggest time of the year, your client has paid near 1000$/night(tx incl) and you send service people to repair decorative ropes on outdoor stairs but you do nothing to address the MAJOR noise problem? What a shame! Definitely not a place to relax with all the mess and poor management.

Room Tip: Rooftop terrace is nice but the main drawdown is the noisy AC units sitting over the master's ro...
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
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Condohotels, Jack Perlman managing director at Maya Villa Condo Hotel & Beach Club, responded to this review
January 26, 2013
Dear Grassou

We sincerely apologize about the the noise you encountered from the roof deck. It was actually from the Jacuzzi as the motor needed to be replaced and it was making a loud noise and vibration every time the filter went on. We have replaced the motor which took a few extra days as the equipment had to be imported from Miami by DHL. All the A/C condensers in all our buildings are located on the roof top just like every other building in Playa. The location is designated in certain areas which are not part of the private roof decks and is located on common areas of the building. We use the best A/C equipment and never received complaints . There is a normal sound that all A/C condensers make.

We do however attend to all necessary repairs and usually do them when the guests are away enjoying the beaches or attractions of the rivera Maya. Again, we apologize if this was an inconvenience but perhaps this is one of the reasons Maya Villa is ranked top ten hotels on Trip advisor and we have hundreds of glowing reviews as the ones below.

Cordially,
Jack Perlman, Managing Director
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Rancho Palos Verdes, California
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
49 helpful votes 49 helpful votes
“Great property, but...”
5 of 5 stars Reviewed January 17, 2013

I totally agree with all the superlative reviews of the Maya Villas condos and beach club. Everything was fantastic - the condo (three bedrooms), amenities, maid service, jacuzzi, pool, Imprevist restaurant for breakfast, "The New Gym" (fitness center), convenient location, airport transportation, and concierge services. Only qualification is that for the next several weeks there is construction going on in the small empty lot next door. It creates a LOT of noise from 9:00AM-4:30PM. Check on the status of the construction before booking.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Condohotels, Jack Perlman, Managing director at Maya Villa Condo Hotel & Beach Club, responded to this review
January 26, 2013
Dear Newtuxedo

Thank you for the glowing review... As mentioned in the previous review, the foundation for the construction is completed and we strictly enforce the law which does not permit construction before 9:00am and after 5:00pm in order to insure our guests have the best vacation experience possible

Cordially,
Jack Perlman, Managing Director
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Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Fantastic Family Friendly Hotel”
4 of 5 stars Reviewed December 26, 2012

We recently stayed at this property for 11 days in early December 2012. We were staying in Condo 411 which was extremely clean, comfortable, modern and spacious. The fridge was incredibly well stocked and the kitchen supplies were fantastic - we only needed to buy ourselves basic snacks from the nearby supermarket.

During our stay, we were helped by Miguel and Patricia at Reception - both were extremely professional and friendly.

Most of our days were spent down at the Indigo Beach Club which is included (except drinks & food) in our accommodation. The staff there were amazing! Chuc and Alfonso especially made sure we were set up each morning on sun lounges with towels and took care of our food & drink orders all day. Such a fantastic beach club with enough sun lounges and umbrellas for complete relaxation and great mix of chill-out music played.

Whilst we loved our stay there, the only suggestion I would have to the management is that of noise in the condos. All the condos have tiled flooring and we could constantly hear the scraping of wooden chairs/bar stools along the floor (directly above us) day and night. Suggestion would be to put rubber feet on all your furniture to prevent this from happening.

I would absolutely return to the property - it's in a great quiet location just a few minutes walk from 5th Avenue shops and restaurants but away from the craziness of it all.

Room Tip: I would ask if possible for a top floor apartment to avoid noise issues from condos above.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
Ask sydneygirl78 about Maya Villa Condo Hotel & Beach Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Condohotels, jack Perlman, Managing director at Maya Villa Condo Hotel & Beach Club, responded to this review
January 26, 2013
Dear Sydneygirl

Thank you for the wonderful review and suggestion... We have indeed installed new felt pads on all the chair legs in every unit.

Cordially,
Jack Perlman, Managing Director
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Additional Information about Maya Villa Condo Hotel & Beach Club

Also Known As:
Maya Villa Condo Hotel And Beach Club
Maya Villa Condo Hotel & Beach Club Riviera Maya/Playa Del Carmen, Mexico
Address: Avenida 1a Norte, entre Calle 14 y 16, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Center Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Family Hotels in Playa del Carmen
#4 On the Beach Hotels in Playa del Carmen
#4 Luxury Hotels in Playa del Carmen
#30 Romantic Hotels in Playa del Carmen
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Immerse yourself in a unique combination of modern luxury and Mayan magic at this exquisite condo hotel located steps from the white sand beach. Seventeen spacious condominiums are nestled among lush vegetation that make this condo hotel your own tropical oasis. The condominium is surrounded by Mayan art, handcrafted by the region's most talented Mayan artists. Enter trough the great Mayan arch, and find yourself in the midst of greenery, cascading waterfalls, and a sparkling heated pool made of jade-colored and gecko-shaped mosaic and glass that give it the name of “Jewel of Playa.” Some of the penthouses offer amazing views of the Caribbean sea which is just half of a block away. ... more   less 
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