we wanted to stay in that hotel for one night, we paid a 1000 pesos, and 10 minutes after we got into the room i wanted to take a shower and the shower tap was broken!!! we couldnt take a shower, sowe went to the receptionist and she told us that someone will come in a few minutes to fix it and that it will take 5 minutes. offcourse the guy came after 30 minutes and it took time untill he "fixed" it. the shower was still not useable, and we still couldnt take a shower after all this time. we wanted to get our money back and that started a whole new story.. the receptionist tryed to talk to her boss but her boss wasnt available so she told me to wait, and after 35 minutes the boss finely responed and talled her that i can get some of the money back, but not all of it because i used the room! i was in the room for only 40 minutes, but 30 minutes of it where to wait for my shower to get fixed!!! and why did they let me use that room if the shower is broken?! just stay out of this hotel, and of tropical hotel- same owner same shi*t
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- Also Known As:
- Hotel Azul Riviera Maya/Playa Del Carmen, Mexico