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“Avoid this hotel even at the low price” 1 of 5 stars
Review of Moongate Hotel

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Moongate Hotel
3.0 of 5 Hotel   |   Av. Norte, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #187 of 199 Hotels in Playa del Carmen
ottawa canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
“Avoid this hotel even at the low price”
1 of 5 stars Reviewed February 29, 2012

Stayed at moongate 12 nights and it was horrible
When i read that the hotel was noisy , i thought it cant be that bad .... Well it is really noisy
With alot of the noise coming from the hotels icecream store below , techno music until 4am
Ear plugs will not help, STAY AT ANOTHER HOTEL
Also 14 lounge chairs for 11 moongate guests and 150 tukan guest
You will never get a lounge chair STAY AT ANOTHER HOTEL
the beach club is crazy busy, you will never get a loung chair STAY AWAY FROM THIS HOTEL
its dirty, noisy, any extras from tukan , will not be available
Many many other hotels in playa del carmen that has a management and staff that will treat
You much better , if i can give anybody advance warning on this hotel , i have saved someone
From having a unpleasant vacation, my best advise is STAY AWAY FROM THIS HOTEL

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  • Stayed February 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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13 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
La Marque, Texas
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 22, 2011

Just got back from PDC yesterday. Stayed at Moongate for 4 nights. It was clean and roomy. If you are looking for luxury, find another hotel. But if you are looking for safe, clean and cheap, this place is great. I read the reviews about noise, but it was extremely quiet for our stay. About 9 a.m. there was construction next door, but that didn't matter. I suggest you bring your own wash cloth, we never got any. The beds are typical hard as a rock mexico beds, but everything was clean, and the shower had great pressure and plenty of hot water. Over all we enjoyed our stay, it is in a good location and the front desk is friendly and helpful.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey City, New Jersey, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 26, 2011

Great price (had to check in across the street at Tukan). Location is great. The noise was too much! We had room 11 at the back. Our windows were open - At 12:50am, the music from the lounge restaurant on 5th had not let up and there was STILL noise from construction outside! Once we wised up, closed the windows and turned on the A/C to drown out the noise, it was ok. Bed was hard and the springs easily felt. Shower had good pressure and hot water. Did not try the Tukan beach club (the front desk didn't tell us where it was, but we thought it was right at the end of the road, so we didn't ask). If you're there to party, this place will work for you. If you're there to relax or be with the family, find another place.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poland
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 17, 2010

Room is rather clean. It is furnished in mexican style. There is a tv, table, bed, 2 chairs. Also 2 chairs in balcony. Room is cleaned every day.
Socket electric - non european.
Guests of Moongate can use swimming pool and beach club of Tukan hotel, as they have one owner.
About localization - it is nightmare for everyone who is looking for quiet vacation. Hotel is located on main touristic street in Playa DC. Milions of toursits are walking just under your balcony.. the music plays to late night hours, and drunk americans and spanich are screaming even at 6. am. I must mention that we are not old couple, we are 27 years old, but it would be nice to take a sleep just once on your vacation,,,,,,,,,,,

  • Stayed March 2010, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoonTK, Manager at Moongate Hotel, responded to this review, September 4, 2010
We really apprecitte you comments, these comments will help us to improve our facilities and service.

We really hope that you are coming back and give us the opportunity

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TX
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 2, 2009

this review would have been pretty good if not for the last day of our stay. My hubby and I were celebrating our 10 yr anniversary and the last night our stay the AC went out. August in Mexico!! PHEW! They sent someone to fix it and they couldn't so we packed everything assuming we would change rooms. THEY TRIED TO CHARGE US TO CHANGE ROOMS!!! we were appalled. Great location and great price but they lost our business forever.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fenton Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 16, 2009

We stayed for 3 nights and on the second night I went out and my girlfriend stayed in to get some sleep and was awoke by someone knocking on the door and she thought it was me but it was someone looking for a guy from canada and then left the, next night we both went out and when we returned our labtop was stolen. but everything else was there all of our cash was in the safe and untouched but be careful there Playa is getting out of control with crime

  • Stayed April 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ensenada, Mexico
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 7 cities Reviews in 7 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed May 10, 2009

We booked on january 2009 for our May 2009 stay...got a great deal 44 usd per night, breakfast buffet included for the three of us. Arrived at noon, check in at Tukan front desk (accross the street from moongate) was fast, paid in advance, gave us remote control, 3 towel cards, and room key. They gave us the best room #6, terrace overlooking 5th ave. this room is the one that is pictured on thir webpage. AC, 2 full beds, plasma TV, table and chairs, terrace had a hammoc table and two chairs. The room did not have a telephone or mini fridge. Nicely decorated, firm mattress, a small closet, clean nice bathroom, hot water all day and night. Room and fresh towels cleaned daily. Moongate is part of Tukan hotel and we had free use of their beach club (next to tukan). Thank god for that...since Kool and mamitas only had 20 loungers out while we were there, everybody was packed on the beach in front of the beach clubs with NO shade. We had no problem finding a spot at Tukan beach club especially mid week. No food at the beach club, and drinks are only for people who get the all inclusive, but you can buy next door at Kool. You can even bring a couple of water bottles or soft drink with you from the store. No biggie...we did it a couple of times, the bartenders didn't bother us about that, as a matter of fact on saturday a group onext to us brought a vodka bottle and juice to make their own cocktails. I will definately stay there next year, this little hotel is right smack in the middle of la 5ta, basic rooms with the basic accomodations, waht more do you need. I only heard "noise" from about 6pm to 9pm, when the jazz band played at the restaurant in front, but it was when I was relaxing on the hammoc anyway, so it was perfect. there is construction next door, and they start about 8am....but nothing earplugs can't fix. After reading a couple of reviews I went prepared with my earplugs..only used them 2 nights. The swimming pool is in front at el Tukan, we only used it 2 times...it's small, but clean. The hot tub was being remodelled while we were there. We had breakfast at LA ceiba (buffet restaurant) everyday, basic breakfast buffet that included, Toast, pastries, orange juice, milk, coffee, eggs, chilaquiles, beans, hot cakes, french toast, and a on-site chef preparing omelets and eggs, It was good but not spectacular.

  • Stayed May 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Moongate Hotel

Address: Av. Norte, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Restaurant
Hotel Style:
Ranked #187 of 199 Hotels in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Moongate Hotel 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Moongate Hotel Riviera Maya/Playa Del Carmen, Mexico

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