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“Location location location!!!” 4 of 5 stars
Review of Residences El Faro

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Residences El Faro
4.0 of 5 Condominium   |   10th Street, between 1st Avenue and the beach | on the beach, Playa del Carmen 77710, Mexico (Formerly Encanto El Faro)   |  
Hotel amenities
Austin, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Location location location!!!”
4 of 5 stars Reviewed July 9, 2014 via mobile

I'll start by saying we stayed at El Faro for 7 nights and we booked our stay with rentals your way/playa luxury rentals! We rented unit coral 103. It's a first floor 3 bedroom condo directly in front of the
pool/beach.
The location of El Faro can't be beat. I've stayed several places in Playa and nothing comes close to this. It's right on the beach with a very nice pool overlooking the ocean. Additionally, it's super close to 5th avenue near all the shops and restaurants. The grounds are maintained well. They have 24 hour security and there are always men around the pool willing to help move loungers or umbrellas. They have a restaurant on site that has decent food and they do pool and beach service. The only problem is they're only open from 11 to 5 daily. The reception people were very friendly and we never had any issues with them.
As for the unit itself, it was well appointed with nice furnishings and even has a bath tub in the master. It was kind of tight for a 3bedroom. The living room was definitely on the smaller side. The biggest problem with coral 103 were the AC units. They were miserable. They blow right on your face while you're in bed trying to sleep! They need to move them. They were a real problem! Who wants to lose sleep on vacation???
Again, we rented through rentals your way and they were great. Everything was set up with no issues. However, we needed a playpen and it was an additional 15$ per night. Really??? This should be included as a courtesy. Our washer dryer was broken in the unit. They did send someone out to fix it the next day. Housekeeping only comes every other day. I found that to not be enough. Coming off the beach with sand everywhere on the floors and wet towels it should be cleaned daily!
The thing that really upset me most was a sign on the oven/stove that said "do not use,out of order!" There were 6 of us for 8 days in a condo with non working stove. We also paid an extra fee to stop at Walmart to buy food prior to our arrival. They knew we were going to buy groceries but yet put us in a condo without a way to cook them and no warning!!! I find this unacceptable. We ended up eating out 24 meals and luckily for them we weren't planning to cook too much. But what if I had spent 500$ on food to cook?? It would have been a huge issue.
At the end of the day, I would definitely come back and stay again. The location and pool can't be beat. There were a few kinks but nothing that ruined our trip. It was really good overall!!! Just get those AC units relocated!!

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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260 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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  • English first
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  • Italian first
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  • Spanish first
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English first
Houston, Texas
Contributor
11 reviews 11 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 21, 2014

Great time on beach, scuba diving, snorkelling and booze cruise. Great looking 1 bedroom, 2 bath condo. However, looks can be deceiving. No washer/dryer. No laundromats nearby. There is a small closet. Wife used closet space, and I lived out of suitcase. You can pay extra for cleaning service. The shower in the bedroom is huge, but no soap holder and no towel rack. The eletrical outlets are sparse and inconveniently located throughout condo. A/C in the bedroom did not cool well. Wife very unhappy. Also, Wifi never worked, toaster and water dispenser/cooler were broken. The Condo location is perfect, on the beach and near 5th Ave., and all the shops and restaurants. Vacation was wonderful, and almost perfect.

Room Tip: Take video of rooms and make sure everything works at check-in. Club noise could not be heard at ni...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
55 reviews 55 reviews
22 hotel reviews
Reviews in 15 cities Reviews in 15 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed June 10, 2014

Once there, you tend to imagine that you might be dead, as you can't believe what you actually seeing: an incredibly white sandy beach and crystal clear waters. The property is beautiful and fresh and everyone working there is extremely hospitable.
The 2-bedroom apartments are really spacious, with a kitchen and a nice balcony overlooking the pool and the beautiful sea.
The location couldn't be any better. Located right in the pedestrian zone of Playa del Carmen, the resort is a short walking distance from all the bars, clubs and restaurants. Therefore, is the perfect place to stay with friends especially when partying and relaxing/tanning are your main plans.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxon Hill, Maryland
Top Contributor
52 reviews 52 reviews
4 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 26, 2014

There are only 2 things that could make this place any better. 1. If it were "adults only", and I say this only because, once again, some parents have no control over their children. There is nothing more irritating than trying to relax at the pool and having a child scream at the top of their lungs the entire time. And 2., if there were a couple more TV channels in English. We would even pay extra for some sort of package. Other than that, every thing about the place was fabulous. The staff was excellent, location was great, the condo itself was large and comfortable, and the Bar and Restaurant next door was a lot of fun.

Room Tip: the only rooms that I wouldn't want were the ones that faced the street. I definitely wouldn...
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, TX
Top Contributor
86 reviews 86 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed May 23, 2014

We used to stay in the old El Faro Hotel before it was replaced by the condos. It was our favorite place and we were sad to see it go. After staying elsewhere over the years, we decided to try our old favorite in the new condo format. I was a little wary given the disaster stories of the Encanto days, but I want to tell you this is a whole new world. Everything about our stay was smooth and easy, and we loved everything about the new El Faro. Caribbean Beach Properties' service is amazing as is the on-site service from everyone involved. We stayed in a one-bedroom in the Surf Building (#308 to be precise). Terrific! Wifi in the room. Two great full bathrooms with rainwater showers (plus a tub in the master bath). That beats any hotel. Bath towels and beach towels plush and galore. Fantastic view of the pool, beach, and sea. Gorgeous property. Chairs and umbrella provided. Nice restaurant (Wicky's) for lunch and beach service. One block from Starbucks for breakfast. When I messed up the code on the safe, someone was there to fix it in minutes. What's not to like? El Faro, old friend, we will be back.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roatan, Honduras
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2014

We stayed here for 10 days in April 2014,,,location, location, location. We were in a three bedroom and had plenty of room for 6 adults. Really wish there was a third bathroom but we got by with the two. Our unit was clean, maid service fantastic, beds were comfortable, large patio/balcony, view of the ocean and the pool from your unit. The only complaint, it needed more seating in the living room. Otherwise, we loved this place and the location is the most convenient to restaurants, dive shop ("Tank-Ha Dive Center" is the BEST!!!), shopping, bars, etc. Plenty of chairs to sit around the pool or the beach and the security of the resort to top notch! Will definitely stay here again!

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 8, 2014

We spent three nights at El Faro Coral 204 and loved it! El Faro is on a beautiful stretch of beach and has a very nice big pool. The condo itself is a three bedroom and has a view straight to the beach and pool. It was quiet. No noise from the near by restaurants and 5th avenue. The beds were comfortable and the condo itself was very modern and gorgeous. There are nice flat screen televisions and if you don't speak Spanish there are three English channels. The staff is very helpful. We got great restaurant recommendations from the front desk. You can find plenty of chairs by the pool and beach - palm trees or umbrellas for shade when needed (But if you need an umbrella ask for it early as they only have so many). The absolute best food is right next door at Zenzi - Breakfast, lunch or dinner - All Excellent and you eat right on the beach. You will not regret staying at El Faro. Playa is a great place for a vacation - The service is better than anything anywhere back home. The area of 5th avenue is great to walk around and pass time. There's so much to do and see from ruins to the parks (Xcaret, XPlor), the beaches, the cenotes, ferry to Cozumel for the day, the list goes on and on. You can be as busy or as relaxed as you want. And Mexico has the most gorgeous water. Just beautiful.

Room Tip: We really liked Coral 204. El Faro is shaped like a U....with three buildings. Coral faces the ocea...
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residences El Faro

Address: 10th Street, between 1st Avenue and the beach | on the beach, Playa del Carmen 77710, Mexico (Formerly Encanto El Faro)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 125 Specialty Lodging in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Residences El Faro 4*
Number of rooms: 65
Official Description (provided by the hotel):
Our beautiful exclusive condominium property is nestled in the heart of downtown Playa del Carmen, and perfectly situated right on the beach. Our 65 suites have a fully equipped kitchen, dining and living room area. The complex is comprised of three buildings, Reef, Coral and Surf, with one, two and three bedroom suites. These individually owned condominiums are spacious and each offers its own distinct style. Owners and guests enjoy our expansive pool, or basking in the sun on our beach front lounge chairs. Enjoy the view from your balcony; the impressive colours of the Caribbean Sea. ... more   less 
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Also Known As:
Encanto El Faro Hotel Playa Del Carmen
Residences El Faro Riviera Maya/Playa Del Carmen, Mexico

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