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“Unique experience” 5 of 5 stars
Review of Banyan Tree Mayakoba

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Banyan Tree Mayakoba
5.0 of 5 Hotel   |   Carretera Federal, Playa del Carmen 77710, Mexico   |  
Hotel amenities
Ranked #7 of 201 Hotels in Playa del Carmen
A TripAdvisor Member
“Unique experience”
5 of 5 stars Reviewed October 5, 2012

Fantastic Hotel. The concept of private villas is unique and quite well implemented. The service is always close at hand but not overwhelming.
I traveled with my wife, and everything was just perfect. I don't know that it would be ideal for kids.
Well worth the prices.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with BanyanTree.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Mayakoba, responded to this review, October 9, 2012
Dear viajero de BanaynTree.com

It is great to know that you and your wife had enjoyed the time in our hotel. Thank you for providing us with your feedback.

We will love to welcome you back again for another short break in the sun.

With my best wishes,

Maximilian Lennkh,
Vice President
Area General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,062 reviews from our community

Traveler rating
    860
    126
    52
    19
    5
See reviews for
228
676
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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English first
A TripAdvisor Member
5 of 5 stars Reviewed October 4, 2012

This hotel is fantastic. I went there for my honeymoon. My wife and I strongly recommend this hotel for a honeymoon or getaway of any kind. It is perfect for couples. We really enjoyed our garden villa, particularly the private pool, hot tub and pavillion. The rooms are clean, comfortable, stylish and extremely nice. The resort itself is beautiful, well-designed and well-maintained. It is very complimentary to its natural surroundings. The staff was - without exception - helpful, courteous and professional. We loved the on-premises restaurant, Saffron. In fact, it was so good that we ate there twice during our one week stay. We also really enjoyed the breakfast buffet available at the onsite restaurant, Oriente. We can't wait to go back!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Mayakoba, responded to this review, October 9, 2012
Dear viajero de BanyanTree.com

I am very happy to read that we have been able to live up to your expectations and that we have been able to help to make your Honeymoon a memorable experience. I want to say thank you for celebrating this unique event with us.

Your nice comments are very much appreciated by the whole staff of our resort, thank you for taking the time to recommend Banyan Tree Mayakoba hotel.

With best wishes,

Maximilian Lennkh
Vice President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed September 24, 2012

Staying at Mayakoba was an experience I wont soon forget. The level of customer service was off the charts. I need to point out 4 exceptional people. Dassi for giving me the best massage that I have ever had. Francisco at check in . Rafa at The Sands restaurant. Antonio for bringing our delicious coconut drinks on the beach. Our villa was fantastic. This was my first visit to Mayakoba, I cant wait until I can go back.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Mayakoba, responded to this review, October 3, 2012
Dear viajero de BanyanTree.com

Thank you very much for your review on your resent trip to our hotel.

All of our associates are appreciative when they receive complimentary comments like yours, and the fact that you have named some of them makes them feel even prouder.

I am happy to note that you enjoyed your stay and please do let me know when you come for a second visit.



With best regards,

Maximilian Lennkh
Vice President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 22, 2012

I cannot rave about this resort enough! The stunning villas with private pools and outdoor bathtubs, the perfect white sand beach, the friendliness of the staff, the incredible service, the lush landscaping, the architectural details, the over-the-top brunches.... Our hosts, Priscilla and Francisco, were both extraordinary, and took care of our every need. I have been to Banyan Tree 3 times and plan to return soon!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Mayakoba, responded to this review, October 3, 2012
Dear Viajero de BanyanTree.com

On behalf of Banyan Tree Mayakoba, I would like to thank you for visiting us again. Your nice notes have been shared with our staff, thank you for taking the time to write about your stay with us.

We hope that we will be able to welcome you back for a fourth stay to our resort and we will make sure your stay is nothing else but a amazing experience again.

Wit Best Wishes,

Maximilian Lennkh
Vice President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed September 21, 2012

i was told about the beauty of the hotel , but it overcome my expectations
the privacy of the villa is so good, the kindness of people, the beach, the services, i dont have any complaint . is simple amazing

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Mayakoba, responded to this review, October 3, 2012
Dear viajero de BanyanTree.com

On behalf of the Banyan Tree Mayakoba, I would like to thank you for letting us know that we have exceeded your expectations.

We hope that we will be able to welcome you back to our resort.

With best Regards,

Maximilian Lennkh
Vice President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, U.K.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 19, 2012

We as a family enjoyed a 5 day vacation at the Banyan Tree Mayakoba. The standards of accommodation and service were of the highest standard and in addition the staff always managed to personalise thir approach which added to the overall experience.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Mayakoba, responded to this review, October 3, 2012
Dear RobertLondon00

Thank you very much for coming with your family to Banyan Tree Mayakoba and for writing on Trip Advisor about your great experience.

It is nice to know that you have enjoyed our service and the hotel facilities.

We all are looking forward to welcome you soon again,
With best regards

Max Lennkh
Vice President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed September 11, 2012

Amazing! Great rooms, great service. Delicious breakfast, lunch and dinner. We really enjoyed our stay here, also the spa was incredible. Highly recommended for a quick getaway and honeymoon style trip, even if you go with other couples. There is time to be alone and to be with friends if you want.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Mayakoba, responded to this review, October 3, 2012
Dear viajero de Banyan Tree.com

It is of great satisfaction for me to know that you have really enjoyed your time at Banyan Tree Mayakoba.

Thank you for your recommendations for other guests.

I hope we will be able to welcome you again soon,

With best Regards

Maximilian Lennkh
Vice President
Area general Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Mayakoba

Address: Carretera Federal, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Playa del Carmen
#7 Luxury Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#8 Romantic Hotel in Playa del Carmen
#8 Business Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Mayakoba 5*
Number of rooms: 117
Official Description (provided by the hotel):
A harmonious blend of nature and luxury, Banyan Tree Mayakoba takes resort living to new heights with the first all-pool villa resort in Riviera Maya, Mexico. Banyan Tree Hotels and Resorts brings Asian hospitality to the beautiful development of Mayakoba, Riviera Maya, complete with Banyan Tree Mayakoba pool villas offering premium seclusion and an expansive Mayakoba spa complex with the introduction of the award-winning Banyan Tree Mayakoba Spa. ... more   less 
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Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico

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