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Banyan Tree Mayakoba: Traveler Reviews

5.0 of 5
Carretera Federal, Playa del Carmen 77710, Mexico
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Banyan Tree Mayakoba
Ranked #10 of 193 hotels in Playa del Carmen
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740 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Austin, Texas
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
44 helpful votes 44 helpful votes
“Superlative Surroundings without Feeling Stuffy”
5 of 5 stars Reviewed July 9, 2012

The Banyan Tree Mayakoba was everything we'd hoped for in a quiet, adult getaway. My husband and I try to spend one week a year together to reconnect to ourselves and each other. The Banyan Tree Mayakoba (BTM) was the perfect place to do it.

Staying in five star hotels is wonderful, but I'm sometimes put off by the stuffiness. The quality of a five star was there at Banyan Tree, but with warm, unstuffy staff and surroundings. We also chose BTM for the wonderful nature we were engulfed in. A glorious hotel and beautiful beach are wonderful, but I love to be in natural surroundings and if you are a nature lover you will love BTM! We saw crocodiles, iguana, coatimundi, fish, birds, and lizards amongst the abundant trees and shrubs.

PRIVACY, SOLITUDE, & PEACEFULNESS:
If you desire privacy, the BTM provides it. Each villa is completely secluded and private. I never heard another guest while we were there. There is room to go outside and enjoy yourself in your private courtyard or laze in your hammock. We slept late each day because it was so quiet. It was a peaceful, beautiful room – each day, incense is left in your room and a scent diffuser lit. It created a relaxing ambience I’ve never experienced anywhere else other than Bali.

ROOM
The rooms are nicely appointed and every need is anticipated, from flashlights to umbrellas, mosquito spray, hairbrush, toothbrush, pool slippers, you name it. The desk even has a small stapler, paper clips, and post it notes. The walk-in closet means you can keep all your belongings put away and out of sight. This is my preference because I don’t relax when I’m looking at a suitcase sitting out in the room.

There are two large walls of windows that you can close or open if you want to wake up with the sun and see the beautiful vegetation. Bathrooms are roomy and attractive with separate shower, outdoor tub, and enclosed water closet. The coffee maker makes regular or espresso and fresh fruit was left for us daily. Nightly turndown left small gifts, ice, and robes and slippers beside the bed. The service was so attentive and unobtrusive, we left daily tips for both the morning and evening room attendants. Could there be any improvements? Hooks in the bathroom to hold pool towels was the only one I could find.

BREAKFASTS:
Oriente, the breakfast buffet, had an amazing array of food options each morning from traditional continental, American and European as well as (my favorite) local specialties such pozole soups, grilled cactus, homemade granola that was incredible, Mexican hot chocolate, and a variety of fruits and yogurts (don't miss the nopales (cactus)...they're fabulous).

We had such wonderful service from our waiter, Fernando, each morning – giving us a glass of champagne every day with a different fruit liqueur. Ask for the pineapple liqueur! On some evenings, this restaurant is open for a barbecue dinner and it’s very good with a variety of barbecued meats ranging from fish to lamb. And there was a fresh, housemade garlic bread that was fabulous and, I’m quite sure, responsible for an extra three pounds of weight. Or, maybe that was the guacamole?

MEALS:
The Thai restaurant on property, Saffron, is magnificent -- the green papaya salad is fantastic as was the tamarind shrimp, large, succulent and surrounded by a wonderful sauce. We ate there twice and ordered the same thing both times it was so good. In fact, after traveling to Thailand, you'd be hard pressed to find a more authentic Thai meal.

Make sure to reserve dinner, too, at the restaurants because we could not be seated one evening. The high end restaurant, which we were going to visit when we left, unfortunately was closed when we wanted to go, so we did not get to eat there. Be sure to check the daily memos left at nightly turn down for restaurant availability. However, the other hotels, the Fairmont and Rosewood, are also dining options and a free shuttle service is available.

TRANSPORTATION:
Golf cart shuttles around the hotel grounds are easy to book, bicycles are available for rent, and getting around on foot is easy with the wonderful, winding pathways. This is a large property, so there is plenty of room to wander. Getting in and out of the hotel is easy too. We ate at the Rosewood one evening and had a wonderful meal there and we ate in Playa del Carmen on another evening. Getting around the hotel, local area and to and from the hotel is very easy with prompt and efficient taxis at the property and in Playa del Carmen, just 10 minutes away. I would recommend setting up airport transportation to and from the hotel through BTM because of the quality of care and because it gets you into vacation mode (and out) with less stress.

GOLF:
The golf course was beautifully maintained and on the day my husband played golf, we were joined by the superintendent, Lorenzo Echeverria, and one of his staff. We had a thoroughly enjoyable afternoon together, they working with their limited English, and we, working on our faltering Spanish. It had rained for three days prior to our outing, but the excellent drainage made the course easily playable. A fair and very competitively priced PGA course, my resident golfer says it’s the kind of course that allows you to hit every club in your bag – a real (and rare) golfers treat.

DRINKS & BEACH:
Why put the beach and drinks together? I’ll explain in a moment. The restaurant, Sands, is open for lunch and is situated by the water’s edge. The beaches are beautiful and the hotel staff works to keep them clean. The sand is white and the beach staff at the BTM are very attentive to guests – even coming by to clean your sunglasses. Our villa was by the front of the hotel and we walked every day (about 12 minutes) to Sands. On a particular note is the quality of margaritas. Sands has the best – and we told them that every afternoon around 3:00 pm! Unfortunately while we were there, the lobby bar didn’t have the quality of drinks we found at the Sands…but that’s OK, we didn’t mind the walk at all, passing crocodiles eating fish, cormorants diving for fish, and iguanas sunning themselves on the golf course. Drinks are a bit expensive and should be high quality throughout the property, so that was the only let down.

SPA:
The spa is simply wonderful. All treatments are in little cabanas over the water, which feels very special and intimate. My therapist was thorough, though she did turn of the AC about half way through a massage and I had to ask her to turn it on. Otherwise, an absolute must is the rainforest experience. At only $38, this is a STEAL and a wonderful experience of different water elements and temperatures that has you walking through a stone path under warm water, then into a shower room with various temperatures, into aromatic steam room and then onto other water treatments. Got a rainy day on your hands? This is the perfect was to spend it. This was our case and we had the whole giant Rainforest spa to ourselves – it was a decadent treat.

OUTSIDE TRIPS:
If you’re looking for a wonderful side trip, I would recommend Muyil. You can go to other nearby Mayan sites, but the trip to Muyil was very small and intimate and close by and we booked it through the hotel. Other ruin sites were too lengthy to get to and this one was small and close by, and I would imagine, quite overlooked. There were only 5 of us and we had a wonderful guide who showed us the Muyil Mayan archaeological site in a very up close way. Make sure you bring mosquito spray, though, and going through the jungle portion, they’re quite thick. The natural repellent, oddly, was an attractant. Bring the good stuff (Deepwoods OFF) and leave the natural oils to your spa treatments! ;)

The best part of the trip was a float through beautiful clear water canals after the ruins that connected to fresh water lakes. It lasted about 45 minutes and was simply stunning to see the clear water, wild orchids growing in the fresh water, and it was indescribably refreshing after a hot trek. This trip was $150 each and provided a tour, transportation, snack, and fresh meal with wine afterwards. The tour was supposed to be a six hour tour but ended up being longer as our group and guide discussed politics, travel and life over fresh ceviche under a palapa afterwards. Do take the boat ride around the hotel, which is scheduled daily at 11:00 am. The canals around the hotel have abundant fish and birds and it makes a nice excursion after breakfast.

The beautiful surroundings at the Banyan Tree Mayakoba were complemented by the warm hospitality and sincere service. We stay at a lot of hotels and vacation rentals and too few are ones that I would want to visit again. This is one of those rare gems where I wouldn’t think twice about visiting again for another refreshing, relaxing vacation.

Room Tip: If access to the beach is important ask for a room closer to the beach. Some rooms are a 15 minute w...
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
Ask Kathryn W about Banyan Tree Mayakoba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director de Recepción at Banyan Tree Mayakoba, responded to this review
July 12, 2012
Dear KT8888

On behalf of the Banyan Tree Mayakoba family, I wish to thank you for providing a complete feedback and for explaining your impressions about your vacation to our hotel. Thank you for taking the time to point out the amenities and service that had amazed you. For us, it is important to know that our associates’ efforts are well noticed.

Let me express one more time my appreciation for the nice recap written on this web page.

We will be so happy to welcome you back again to this Sanctuary of the Senses,

With Best Regards,

Livia Martinez
Rooms Division Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silicon Valley
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
“*Almost* perfect”
4 of 5 stars Reviewed July 3, 2012

Such an amazing hotel generally - the grounds, the villas, the pools and the restaurants. Design-wise I cannot even imagine finding fault with this resort. The rooms are gorgeous, and who doesn't love having a personal pool (even if it was too cold to be used when we visited earlier in the year)?

Carts were plentiful, if we didn't want to walk or bike around the grounds, but we actually enjoyed doing just that. As I was there with my four-year old son, we tended to spend the majority of our time at the main and children's pool, but the infinity pool is lovely as well.

The only flaw in our otherwise brilliant vacation occurred when one of the waiters at breakfast mid-week angrily admonished me while I was walking from the buffet to the table to "take care of my child". A young boy was running around the restaurant, almost causing collisions. The waiter apparently thought that my son (who was sitting quietly at our table) was the unruly child. The waiter pointedly watched my son the next three mornings at breakfast, which made me quite uncomfortable.

I know this was only one of many interactions with an otherwise fantastic staff, but even months later, it's actually the one that stands out. In fact, that one interaction resulted in my booking our next trip to Playa del Carmen at another Mayakoba resort.

  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
Ask qwertysv about Banyan Tree Mayakoba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director de Recepción at Banyan Tree Mayakoba, responded to this review
July 12, 2012
Dear qwertysv

I am very glad to read that you and your family had enjoyed yourselves during your trip to Banyan Tree Mayakoba and thank you for writing about it on Trip Advisor.

In regards of the breakfast, please accept my sincere apologies for the shortcomings from our side during your stay with us. The misunderstanding you described is under analysis with the personnel involved.

I do wish to have the opportunity to bring back your trust into our Banyan Tree Mayakoba or any Hotels of our Banyan tree chain on your next stay.

Wishing you the best,

Livia Martinez
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
upper marlboro md
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“great stay at the banyan Tree”
5 of 5 stars Reviewed June 30, 2012

Great resort, best staff ever at a hotel or resort , Top quality food and service. we had a garden villa wonderful pool in our garden, complete privicy. housekeeping was great villa cleaned twice a day and wonderful turndown gifts. can't wait to go back.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with BanyanTree.com

Ask cheftate about Banyan Tree Mayakoba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director General at Banyan Tree Mayakoba, responded to this review
July 3, 2012
Dear cheftate
Thank you for providing us with your complimentary feedback regarding your stay at Banyan Tree Mayakoba. I am happy to read that you had a wonderful time at this hotel. And are looking forward to welcome you back at your second visit.

All the best,

Maximilian Lennkh
Vice President
Area General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“thai service in mexico”
5 of 5 stars Reviewed June 29, 2012

Classic Thai service. Land of a thousand smiles. Thai masseuses on property. Wow! I've been to a few spas, and Thais masseuses imho are the best.

Was surprised by how kid friendly the property was. Take your kids! There's enough room. Loved the tranquil breakfast setting. Loved the conservation theme.

I know most just veg out on property for the whole stay, but it would be mistake not to take a cab into town at least one night. European flair in La Playa.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Roger___H13 about Banyan Tree Mayakoba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director General at Banyan Tree Mayakoba, responded to this review
July 3, 2012
Dear Roger___H13

Your rewarding notes are very much appreciated by the Banyan Tree Mayakoba Family. Thank you for highlighting the Massage therapist skills and we have passed your comments to her.


I am so glad to hear that you had a good time during your visit and hope we are given the opportunity to welcome you back again.

With best regards,

Maximilian Lennkh
Vice President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
“The Banyan Tree is what dreams are made of...”
5 of 5 stars Reviewed June 27, 2012

This hotel is unreal. If you are going to Mexico because you love Mexico - I'm not sure this is the place for you. Once you are on the grounds you feel like you are somewhere in Thailand. Or in heaven. The poolside chips and guacamole was delicious...and that's about as Mexico as it got.
I honestly have nothing bad to say about this property. The bikes were a blast. The buggy's were always right there. The food was delicious. The staff was incredible. The rooms were impeccable. The spa was lot nothing I have ever experienced.
The pool was a teensy bit chilly. There. I said it. But everything else was exceptional. Don't hate me Banyan Tree...just warm up that pool!
Oh, and in case there are any Miami Vices left...get one of those. I drank my weight in those. Yummy!

Room Tip: If you don't want to ride the bikes, I would suggest a room close to the main area. If you don...
See more room tips
  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask HavKidsWilTravel about Banyan Tree Mayakoba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director General at Banyan Tree Mayakoba, responded to this review
July 2, 2012
Dear HavKidsWilTravel

On behalf of all the Banyan Tree staff I would like to thank you for staying with us, and for letting us know the points that have impressed during your stay and for providing other readers with your recommendations.

Your comments have been shared with all staff. We look forward to welcome you back.

With best regards,

Maximilian Lennkh
Vice President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Banyan Tree Mayakoba

Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Hotel
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Address: Carretera Federal, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotels in Playa del Carmen
#7 Luxury Hotels in Playa del Carmen
#17 Family Hotels in Playa del Carmen
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
A harmonious blend of nature and luxury, Banyan Tree Mayakoba takes resort living to new heights with the first all-pool villa resort in Riviera Maya, Mexico. Banyan Tree Hotels and Resorts brings Asian hospitality to the beautiful development of Mayakoba, Riviera Maya, complete with Banyan Tree Mayakoba pool villas offering premium seclusion and an expansive Mayakoba spa complex with the introduction of the award-winning Banyan Tree Mayakoba Spa. ... more   less 
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