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“Slice of Heaven” 5 of 5 stars
Review of Banyan Tree Mayakoba

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Banyan Tree Mayakoba
5.0 of 5 Hotel   |   Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico   |  
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Ranked #7 of 201 Hotels in Playa del Carmen
GreenLeadersPlatinum level
Philadelphia, Pennsylvania
Level Contributor
3 reviews
“Slice of Heaven”
5 of 5 stars Reviewed February 23, 2012

We just spent six unbelievably relaxing and indulgent days here, the only Banyan Tree operation in this part of the world. We upgraded (via some terrific internet options on Orbitz and Jetsetter.com) to the Spa Pool Villa, and it couldn't have been more spectacular. The facility is beautifully designed, a seamless blend of Asian and Mayan themes, and it's all maintained flawlessly. The villa is specious and well-designed, and the staff (while a bit too formal at times for my taste) is friendly, helpful, and well-informed. The breakfast buffet (included in the daily rate) is top-notch, as are the three other restaurants on site: Tamarind (a very serious kitchen serving ecclectic fare), Sands (on the beach and the only real lunch option and great grilled meat and fish options for dinner), and Saffron (a Thai menu with food that's not quite at a par with the others). I think most people (and this is largely a couples resort, though some families are about) spend a lot of time in their villas, where you have complete privacy. The spa facilities are glorious and the staff well-trained.
The only negative: the gym has only two treadmills which is inadequate for a resort of this size. A minor point for such an overall outstanding experience

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review, March 15, 2012
Dear Pete7070

On behalf of the Banyan Tree Mayakoba, I thank you for taking the time to share all those kind comments about your stay with us.

We were delighted to read that you enjoyed your stay and that you had encountered our staff service above average.

Thank you once again for sharing your experience with others, and I look forward to welcoming you back to Banyan Tree Mayakoba.
Best Regards,

Maximilian Lennkh
Vice President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,249 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (228)
Date | Rating
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English first
New Jersey, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 22, 2012

My husband and I were planning our honeymoon and looked at a lot of different resorts in the Reviera Maya belt. Finally, we found this resort on Jetsetter and reached out to them directly for our reservation. The best decision ever! We arrived in the morning at the resort at around 11:30am and were warmly greeted by our host. They were very organized and expecting us at the right time based on our flight details. Although our check-in time during reservation was specified as 3pm, they immediately gave us our villa and didnt make us wait after a long journey. We really appreciated that service. Then we arrived at the villa which was just gorgeous! I dont have words to describe it -- the huge bedroom, incredibly luxurious bathroom, rain shower, pool, jacuzzi, lounge chairs, hammock etc., just WOW!
Since we love being outdoors, we paid for a couple of tours and shows. The resort's agent was very helpful in helping us decide our activities. I'd highly recommend snorkelling and the 'Espectacular show' at Xcaret. We also did a one day visit to the mayan ruins and pyramid.
We also dined at all the 4 restaurants in the resort. Our favorite was the beach restaurant called 'Sands'. They have the most delicious appetizers and drinks! We also enjoyed the excellent ambience of the Thai restaurant called 'Saffron'. We had a wonderful dinner under the star studded sky right by the water. The other restaurant called 'Tamarind' was nice -- but a little expensive over the others. Plus, being vegetarians, there were fewer options. All in all, we had a great time at the banyan tree and so glad we chose this for our honeymoon!

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review, March 15, 2012
Dear Sangetha20

We are grateful that you have chosen the Banyan Tree Mayakoba for your honeymoon, and we appreciate that you have taken the time to describe your experience during your visit to our Sanctuary of the Senses.

Thank you very much for all your nice comments regarding the hotel’s installations and services. It is also great to know that you have taken advantage and gone outdoors and experience all the wonders this paradise has to offer.

I will be honored to welcome you back to Banyan Tree Mayakoba,

Warm regards,

Maximilian Lennkh
Vice President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed February 21, 2012

We spent three days at the Banyan Tree at Mayakoba. All in all, it was a great experience. We were greeted at the outdoor lobby with a bracelet made of berries and flowers, as well as a drink made from local juice. From there we were taken on a golf cart to our villa (room number 521). The front door of the villa opened into the lawn and pool of the suite. If we turned right, we could access a separate room that had a huge sofa/bed, a small table and chairs, tv and, coffee maker. If we turned left, we reached our room. Once in the room, the bathroom with a walk in closet, huge stand alone double vanity, shower with glass wall to the outside, and private outdoor bathtub, were to the left. To the right was the bedroom with glass on two sides, both sides with direct access to the pool. The "yard" portion of the villa contained a hammock, pool, jacuzzi, lounge chairs and a small table and chairs. The lagoon that connects the three hotels of Mayakoba was behind the villa, although we were told that
the area behind the villas is not used to ensure privacy.

We ate at two of the three restaurants while there, Tamarind and Orient. We ate at Tamarind for one dinner and ended up doing the seven-course tasting menu. It was really, really good, not great, and expensive, but still enjoyable. Orient was great for breakfast, with lots of standard and Mexican choices. On our last night, we ate on the boat (Xchel) and really enjoyed it. To be honest, the food was very average (we chose the Mexican option) but the experience was magnificent. We spent two hours on the candle lit boat as it was driven around in the dark on the lagoon, going by all three hotels and the golf course. It was SO quiet and peaceful. It was unlike anything I have ever done before.

On the middle day of our stay, we had appointments at the spa. We started out together with the "Rainforest Trail." After changing into swimsuits, we met our guide who took us through the many different stations that included a rain walk, three different steam rooms, three
different shower experiences, two different saunas, an ice rub and a pool that had three different massaging water features. Everything is indoors and we spent about five minutes at each station. It took about an hour to go through the whole thing. A couple of the stops
seems either redundant or not as good as they could be (the water features in the pool at the end were so strong it was hard to relax) but it was a very cool experience and I would highly recommend it. Once done with the Rainforest, I went on to a 90-minute Thai massage which was quite possibly the best massage I've ever had. Great pressure, nice variety of techniques and incredibly relaxing.

Like most everything else about our experience, we found the service to be really, really good, but not great. Small details were missing. The staff would sometimes speak loudly when it was inappropriate. We could also hear music and other noise while in our room coming from one of the staff supply areas across the lagoon. There we also more children than we expected, although they only got on our nerves a couple of times. :-)

We have now stayed at both the Rosewood and Banyan Tree hotels at Mayakoba. I think overall the Rosewood is more "us." It was tad more modern and the service and food were great. The two things that we liked better about the Banyan Tree though were the pool in our villa (the Rosewood just has plunge pools - still cool, but a lot smaller), and the boat dinner.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review, March 15, 2012
Dear 30stravelers

I want to thank you for staying with us, your detailed description of the food and beverage services is very appreciated.
It is wonderful to read that you had enjoyed the Ixchel dinner and that the Spa Treatment was of you entire satisfaction as well.

Once again, thank you for letting us know that you had a great experience at this Hotel.

Remaining at your entire disposal,

Maximilian Lennkh
Vice President
Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed February 20, 2012

Although we didn't stay at the hotel, we did see a few rooms and dined in the Thai Saffron restaurant which was OUTSTANDING. Best levels of service ever received in Mexico and that's after many many visits! Food as good as the best in Bangkok (also spent a lot of time there) and the setting over the water just beautiful.

The rooms themselves are a work of art. Spacious, inviting, contemporary with some Asian styling that works very well in this part of Mexico. All have such generously sized private plunge pools that put the competition to shame. Next time we hope to stay here and also use their fabulous Spa!

Room Tip: The 'standard' rooms are far from standard.
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review, March 15, 2012
Dear laterallife

I appreciate that you took the time to share your kind feedback regarding your dinner at Saffron Restaurant at Banyan Tree Mayakoba.

We are honored to read that an experienced guest has left his valuable feed back.

We well feel very glad to host you at our resort in the near future,

Best wishes,

Maximilian Lennkh
Vice President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
65 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed February 18, 2012

We went on 1/28/12 for 8 days , that was not enough ! From the villa to the staff and of course the food ! Wow I have been all over the world and the cuisine in this resort was amazing , we did in villa BBQ we had Henry ! Hats of to him he prepared an amazing birthday dinner for me and my boyfriend .. It was perfect ! My favorite that I ate everyday for lunch was the soft shell crab tacos wow wow my mouth is watering right now , that was at the pool on the beach ,,, all of the staff was fabulous every need was met and more , my drink was never empty and anything I needed was already there , I give it 7 stars , everyone if you love luxury and service this resort is a must go even for a weekend , they did not leave anything out . I can go on and on like the breakfast wow they had everything whatever your heart desired the breakfast staff was the best funny funny !! We did some excursions Betty was great we booked a great deep sea fishing tour our own boat she did a great job!
We will be returning soon it's our home away from home O and must go to spa to the rainforest walk!!!!!!!!! O and ask for there special drink I had about 25 cups for the 8 days lol!!!!! I hope everyone go and enjoys like we did !!! Thanks banyan tree it was amazing !!!

Room Tip: The courtyard villa is perfect for 2 people , you can't go wrong with 3,600 square feet !
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review, March 15, 2012
Dear rdiamonds12

I thank you very much for taking the time to write about your good experience you had here in our hotel.

We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments regarding the food, the associates and the villas.

I look forward to welcoming you back to Banyan Tree Mayakoba soon for another retreat.

Warm Regards,

Maximilian Lennkh
Vice President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed February 9, 2012

villas are spacious and the outdoor areas are completely enclosed and private. outdoor palapas for reading in the shade and beautiful private pool as well.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review, March 15, 2012
Dear keithjl

It is nice for us to read that you had a good time and that you found our facilities, pleasant. That is what the designer of Banyan Tree Mayakoba looked for.

Wishing to welcome you soon.

With best regards,
Maximilian Lennkh
Vice President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, B.C.
Level Contributor
121 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed February 9, 2012

At the time I played the PGA tournament was the next week; the condition of the course was 'incredible'; worth every cent of the $270.00. There is a cave in the middle of the first fairway at about 285 yds that you have to see to believe.

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review, March 15, 2012
Dear KipWilson

Thank you for staying at Banyan Tree Mayakoba. We appreciate your notes you have posted on this website.

We will be glad to have you back a t this Sanctuary of the Senses.

Remaining at your entire disposal,

Best wishes

Maximilian Lennkh
Vice President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Mayakoba

Address: Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Playa del Carmen
#7 Business Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#7 Luxury Hotel in Playa del Carmen
#8 Romantic Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Mayakoba 5*
Number of rooms: 116
Official Description (provided by the hotel):
A harmonious blend of nature and luxury, Banyan Tree Mayakoba takes resort living to new heights with the first all-pool villa resort in Riviera Maya, Mexico. Banyan Tree Hotels and Resorts brings Asian hospitality to the beautiful development of Mayakoba, Riviera Maya, complete with Banyan Tree Mayakoba pool villas offering premium seclusion and an expansive Mayakoba spa complex with the introduction of the award-winning Banyan Tree Mayakoba Spa. ... more   less 
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Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico

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