.I had a confrimed reservation at this hotel made four months in advance. I had requested a room with two queen beds. When we arrived they told us they had only a room with one bed for three of us and would have to move us to their "sister" hotel. The manager at the hotel was not at all concerned about our disappointment or concerns. They moved us to a hotel well away from where we wanted to be and the hotel, particularly the room they gave us, was horrible. The room smelled like gargage and urine. We had to beg for towels which looked to be about 10 years old. The beds had no pillowcases and the entire room was run down and dilapidated. It was so bad that we left the next morning and moved to another hotel at our own expense. I will never book at a "by Encanta" property again. I believe they have three properties in Playa...don't stay at any of them!
- Also Known As:
- Hotel Hacienda Real Del Caribe Riviera Maya/Playa Del Carmen, Mexico
- Reservation Options:
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