We stayed as a larger group from Jan 12-19th, 2014 at Azul Fives that included 3 generations containing 2 families of 4 with children aged 10 to 13 years old and of course the grandparents…. We had a BLAST! Our weather was pretty good (23C to 29C daytime highs; w/ humidity 28C to 35C) with rain on only one evening. When it happens to rain, the resort staff does their best to accommodate with transportation via stretch golf cart shuttles to move you around the resort’s property to villas, restaurants and entertainment venues. The staff is fantastic where ever you are on the resort. They are always giving you a smile & sincere “Hola” in passing taking their time from busy housekeeping, grounds/building maintenance or other. This was our first experience with using cards instead of wristbands. The card had your # and individual or group family picture on it and was needed to be shown at restaurants and bars for service.
Okay…. WOW, where to start? The resort was approx. 45-60 minute bus ride from the Cancun airport by our package’s transportation with one drop-off stop prior to ours. We were greeted at Azul Fives lobby with a cold refreshing towel, ‘blue’ champagne and drinks for the kids. After check-in we were escorted to our villa(s) via extended golf carts with a small tour along the way pointing out the important sights. The resort grounds are meticulously manicured and in constant grooming. Each day we saw something different in our travels from room to Infinity pool/beach from spider monkeys to raccoons (look like red panda’s with long stripped tails) to iguanas lying on rocks and lawn. Each family had a one-bedroom pool view villa (Grandparents had one-bedroom pool walkout) that were all very generous and spacious inside with modern décor that easily accommodated a family of 4 and gave privacy when wanted. The large sectional leather couch had a pull-out bed that the children preferred not to sleep on, but instead slept on top of the closed couch with linens. Each suite had 2 decks with the largest off the living area and the other off the bedroom. Everything within our villa worked, but my parent’s (aka ‘The Grandparents’) villa had some initial plumbing & air conditioning issues that were solved immediately. A water leak also occurred in their ceiling of the kitchen area later in the week that was also resolved urgently. I totally recommend the upgrade to the one bedroom (from a double bed Deluxe Room) if you have a family of 4…. and with older children I would then maybe go to the 2 bedroom to avoid the pull-out sectional sofa bed altogether. The full fridge was stocked constantly with a selection of beer, canned soft drinks, bottled water, chocolate bars, pretzels, & plantain crisps. Only if you stayed near your room & not utilizing the Infinity pool bar or other swim up bars would you could run out of stocked beer beverages in your room (omit a drinking problem too….. ha, ha). Staff would stock the brand of your preference if you wanted domestic, import or mixture.
The villa’s resort wrap around pool(s) are great with 2 active swim-up bars also with sit down food grills serving lunch. Pools are not heated (only by solar) meaning they get warmer as the days get longer….. but great when you want to cool off. They were a little cool when we were there, but being Canadian’s we swim in almost anything and to us cold water is actually called ICE…… (ha,ha) they really weren’t that bad. My son & I swam the length of the wrap around resort pools…. making every effort to stop at each swim up bar for a tasty quenching beverage and bartender’s interesting conversation along the way. We did not spend much time in the wrap around pool during our stay as all the action, activities and people are at the ‘Infinity Pool’ down towards the beach. It appeared that families with younger children (0-6 yrs.) stayed near their villa and by the wrap around pool bars/grills. The Grandparents had a ground floor one-bedroom pool walk-out villa that I think was better than our second floor, due to the great access to the wrap around pool. Less privacy yes….. but in under 10 strides off your patio put you directly into the pool! I would think about this for next time.
There is a tennis court (reservations needed) and activity area with deck shuffle board, king-sized chess & checkers, Ping-Pong table and basketball hoop. There is also a single archery range and hammock lounging area, thank goodness not side-by-side (Ha,Ha). The Kids Club was enjoyed also by our group where our youngest (10 & 11) would go to make crafts (piñatas) and play games organized by caring personnel (Ericka & others). The Teen Club had Xbox, movies, popcorn, beverages and pool table. Daytime activities at the Infinity Pool & beach are organized by a very energetic, enthusiastic and caring staff that urges participation in Zumba, dancing lessons, water aerobics, water polo, beach soccer, beach volleyball, bingo, archery and MC’ing the nightly entertainment which varies from circus/acrobat shows to karaoke & casino night. The kids got a kick out of casino night and playing blackjack in the Zky Bar with a live band playing….. they made more funny-money than me (I must think too much about odds while they just don’t care and have fun). Unfortunately we only got to see one night-time beach movie (Tues & Thurs) that they present on a big screen near infinity pool with snacks/treats as we had rain on second showing night. The activity staff deserves a huge shout out for all their efforts and sincerity.
The resort’s beach is quite large with light-beige powdery sand peppered with small white pieces of shells & coral that goes from the steps of the infinity pool all the way out into the ocean. I would approximate the beach as 150-200 feet from infinity pool to ocean and over 300 feet wide. Swim out into the clear Caribbean waters to find a man-made submerged breakwater that helps protect the beach from any pounding surf. I was surprised to find this area teaming with 100’s to maybe 1000’s of fish. A huge school of sardines found their refuge there with many Angel & Blue Stripped Grunt fish. Beside the resort’s beach is a public beach that has the coral reef coming right up onto the beach. This was also a great area (during low surf conditions) to explore the cracks & crevasses for marine life and fish with snorkel & mask. Pockets of fresh water teaming out from underneath the coral mixing with the ocean salt produced a distorted ‘heat wave’ mirage obscuring vision focus that was confusing at first, but a very neat phenomenon to experience.
Both of the fine dining restaurants require dinner reservations and are ‘fantastically incredible’ serving Italian (Arezzo) & Japanese/Pacific Rim (Tsuki). With our group of 10 we enjoyed both a set menu & individual ordering by splitting up into 2 table sizes. The food was very fresh, visually appealing and flavorful. Wine off the ‘Wine List’ in the restaurant is at additional cost, but there are many by-the-glass options that are included and we liked the Chardonnay & Merlot. Breakfast/Dinner was also served at ‘Flavors’ restaurant buffet with many quality choices and fresh cooking stations. The Sea Olive restaurant was another great choice for a sit down meal for lunch & dinner with lots of variety of light and full meals that required no reservation. Oriola Beach Club Grill was a hot spot for snacks & meals near the Infinity Pool/beach with huge variety of juicy burgers, wraps, salads and appetizers. The Infinity pool swim-up bar and resort wrap around pool bars served exquisitely prepared blended/mixed drinks with friendly conversation. We also ordered from the room service (included in our inclusive package) that came promptly and was delicious….. plus the kids love room service! Fine dining reservations can be made 3 days in advance (concierge) with little trouble and we alternating our dining preferences. Kafeina (Health Bar) serves fruit juices, health drinks, smoothies and coffees (some have cost outside of all-inclusive).
- One bedroom rooms are huge (>1100sq.ft) with full kitchen, beverage stocked fridge, granite island, large eating area, leather sectional couch w/ pull-out, toilet/sink, French sliding doors opening up king bedroom with Jacuzzi tub, shower, double sinks, toilet stall, closet, locking safe & 2 TV’s, DVD player.
- Bottled water & lots of it…. constantly stocked in rooms
- Activity staff (Luis, Hector, Jorge, Sadie & all the others!!)
- Resort grounds manicured to tropical perfection
- Wrap around resort pool with swim up bars & grills
- Arezzo Italian & Tsuki Japanese, Sea Olive, Oriola Grill, & Flavours restaurants have fantastic fresh food and choices
- Reservations for restaurants guaranteeing your table & minimal wait. This way you can plan your day and not wait in restaurant lobbies at busy times
- Cater to families with young children (high chairs, toys & baby amenities at all restaurants)
- Nightly entertainment quality & variety (wish there were more ‘movies by the beach’)
- Beach beverage waitress service….. Ari (hope I have name right) works so hard serving and cleaning up after everyone!!!
- Beach & ocean, great spot, clean beach with soft powdery beige sand from resort’s edge to 300ft out into water
- 45 minutes away from Cancun (very close… but not too close)
- Close to Mayan excursions (we went to Xel-Ha for snorkeling water fun – highly recommend & Tulum ruins)
- Kids Club (the 10-12 yr. olds had a blast & treated very well by staff)
- Teens Club (our young teens were more active at the pool & beach activities)
- Concierge service for all kinds of information & reservations
- View from our room of wrap around pool
- Spa (although we never used it, Grandparents said it was great!)
- Water sports (snorkel/mask/fins & kayaking)
- Cleanliness…… staff are always sweeping, washing, trimming & picking up after guests taking pride in resort & their work.
- Wi-Fi charges…… why?? Its ‘free’ (aka included in cost) at lesser resorts
- My wife/sister-in-law/mother all agree the bathroom lighting is horrible….. although I had no problem brushing my teeth under it (ha,ha)
- Leather sectional is a great lounging couch but a very-very uncomfortable pull-out bed say my 10 & 12 year old, but really…. What pull out bed have you ever slept on that was comfortable?? For this I would recommend a 2 bedroom villa for larger kids/guests.
- Full kitchen with no cutlery, pots or pans….. but I mean really, it is an all-inclusive resort so it had no real bearing on us. Room service came with everything you needed to eat.
- Cooler pools – less solar heat means cooler pool (ocean was warmer) that’s also why there is water aerobics to keep you moving, not really a bid deal either
- No late night beverages – Zky Bar resort night club is the only choice unless you are attending nightly entertainment that has a beverage service (or if you still have any beer left in your stocked fridge back at room)
- All-Inclusive card vs. wrist band - Being male and wearing swim shorts with a pocket it was not an issue, but for females and some swim garments of choice, it could be. Wrist bands do look gaudy too though.
- Not really too much to complain about other than ‘pay Wi-Fi’ being the single most important issue
From check-in….. to check-out and everything in between, we were treated with sincerity by an appreciative staff showing compassion in their resort and profession. Would we stay here again…. You bet…… and highly recommend to others.
Lower ground floor pool walk-out rooms are great for families with children
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.