This is my first time on a site of this nature however, having spent part of my honeymoon at this "complex" I feel it only fair to share our experiences, the decision driven by the fact that whilst staying there over New Years, we kindly and politely requested a meeting with the Hotel Manager, to air our concerns, however, was flatly refused..
We are fair and respectful people and do not ask for much in life, simply honesty, respect and simple creature comforts including a star rating which truly represents a facility, treatment by employees in an honest manner and more than two minutes worth of hot water whilst in our room..sadly the Azul fails on all counts. Underage drinking, children running around with scooters at poolside, overbooked restaurants, lack of loungers by the pool overlooking the sea, food of average quality, badly lit and sparsely furnished rooms with an open plan nature and a near transparent toilet door....such a disappointment as on the surface, the facility does look appealing.
- Official Description (provided by the hotel):
- Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Tingo, Travelocity, BookIt.com, Despegar.com, Expedia, HotelsClick and Agoda so you can book your Azul Fives Hotel, by Karisma reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Azul Fives By Karisma Hotel Playa Del Carmen
- Azul Fives Hotel, By Karisma Riviera Maya/Playa Del Carmen, Mexico