Many things we had expected at our wedding were missing, and the customer service department has very conveniently brushed off all of the matters.
I am the bride, and there were no Taco shells at our Taco bar, our final dinner was missing food, our cocktail hour was cut short, and there were a lot of shortcuts taken all around. The flowers for my hair were missing, the hair and make up was late...the list goeso n.
I feel very sad that I have to write this review because overall the wedding was great, but they refuse to address any of the issues that my father and I have emailed about.
Most of all be careful of the wedding coordinator department. The on site people are great, but the office people take no responsibility for anything.
This was a VERY VERY expensive wedding, and there were many things that went wrong.
Just beware before you book your wedding here.
- Also Known As:
- Azul Fives By Karisma Hotel Playa Del Carmen
- Azul Fives Hotel, By Karisma Riviera Maya/Playa Del Carmen, Mexico
- Official Description (provided by the hotel):
- Located just 10 minutes from charming playa del carmen, azul fives hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks.Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Hotels.com, Cheap Tickets, Priceline, Tingo, BookIt.com, Expedia, Travelocity, Venere and Agoda so you can book your Azul Fives Hotel, by Karisma reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.