Two nights ago, fifteen of us went to this restaurant in the evening. We ordered various dishes ranging from pizzas to grilled grouper. The staff were rude, impatient and were very clearly trying to 'rush' us through the meal to get new customers in. We did not feel comfortable where we were seated and asked to be moved and the reaction from the staff and manager was a lot of huffing and puffing, despite the fact an identical table was freely available a couple of meters away.
The meals arrived eventually and when I tucked into my grouper, it tasted dry, stale, lacking freshness. It was over cooked and more than likely re-heated. My horror began when I ate the salad, it was clearly unwashed as I felt the soil in between my teeth - I stopped eating. My niece, discovered a hair in her pasta and immediately stopped eating.
We called a staff member and she spoke to him in Spanish and politely explained our misfortune, he simply walked off never to return. We asked for the manager and when arrived at the table, he unapologetic and downright rude! He 'threw' the restaurant card on the table and asked us to complain by email. No offer of dish replacement, no compensation... no sorry for our incompetence - or lack of manners... nothing!
To top it all up, a large cockroach suddenly emerged on the table and there was much panic by the females on the table. It was disgusting as we watched weave itself in and out between the dishes and over the food. The staff just stood around and did nothing whatsoever to assist us or to even apologize.
My wife was sick to the stomach so we walked on 5th avenue for fresh air.
I urge anyone reading this, not to set foot in this bland, disgusting and horrible 'establishment' They are a horrible bunch and we are reporting them to the ministry of tourism and the health and safety office.
AVOID AVOID AVOID... I cannot repeat it enough!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.