My family (me, my wife, 4 teens) traveled to Mexico and stayed at Luna Encantada for 7 days. The same owner of HH3 also owns FF2. Because HH3 was not available for our entire stay, the property manager Pam was very helpful to have us stay part of the week in each unit and still make it seamless from a billing/transfer perspective. We've never been to Playa Del Carmen so we were a little nervous if we made the right decision to stay at Luna Encantada. Not only is its location perfect and close by to everything, the condo complex itself is incredible. Rooms are spacious with granite counters. The master bath has one of the best showers I've ever used. It was so good all of my kids wanted to use it as well which meant I was usually the last one to use it. Beach chairs/umbrellas are provided for guests on the beach at no cost. Even with other guest there, our chairs were all spread out and we didn't feel crowded in (compare this to other hotels and beach clubs where chairs have only 1 feet between them and loud music playing). There is a guy, Javin ("Hadeen"), who will help put out chairs and umbrellas for tips.
When looking for a place to stay, be careful with other hotels/condos on the beach. Some of them may be on the beach but will have fishing boats parked constantly in front of them. This was the case with the Taj just north of Luna. At Luna, in 20 steps you can go from the ocean to your beach chair to jumping into the infinity pool. Not many other hotels/condos have a setup this nice.
Luna's location is key and close to everything. Its 1/2 block off of 5th ave and all of the shops/activities. 10 minute walk to the ferry for conzumel. I was worried that being so close to 5th ave would make it noisey at night. Surprisingly once you step off of 5th, it immediately gets peaceful and quiet. Don't worry about safety either. We felt fine sending our 11-17 year old kids by themselves up to the Starbucks on 5th to get drinks by themselves. At Luna, not only are their entry gates and safes in the room, but there is a full time security staff. I was impressed with Playa del Carmen overall regarding security. Police are all over. I never saw a crime or single begger the whole time there. Even on walks way into the city where there were only locals, we never felt unsafe or uncomfortable.
We would recommend a few places for food and drinks. For groceries, Walmart was only a 5 block walk. For local food, go to El Fagon at 20ave and 6th. Its an open air dining area with great food for a reasonable price. For fancy food, there is a place up on 20th called Yaxche which serves great mayan cuisine. Surprisingly my 11 year old said they had the best chicken fingers he's ever had too. The owners of the condo left a sheet with other good recommendations too. Most restuarants took visa/mastercard too and so far (1 month later) I haven't seen any fraud on my card.
Also for pesos, I felt a little wary of using the small kiosk cash machines on 5th ave. If you walk 5 minutes south, there is a Scotia bank right across from the bus station. It's got two glass enclosed atm's attached to the outside of the bank too.
As far as driving/parking, a previous reviewer is right that pulling in and out of luna is challenging. Not only because the streets are busy but also because the entrance to the lower level parking garage is tight. We had a BIG minivan so I couldn't imagine doing this in the on season with lots of cars. Driving up and down the coast and inland was also challenging because of all the police road blocks and speed traps. My advice would be to follow the signs religiously and don't speed to avoid these. As far as rental cars go, the minivan we rented from Hertz had 100K miles on it and must have been 8+ years old. Stick shift too. The Hertz at Cancun we found out later was a franchise operations so don't expect great cars or service. We were just glad the car didn't fall apart on the road. On our next trip, we probably wouldn't be taking as many side trips so we may just take a commuter bus. If we need a car for a day, there are car rental places on 5th to get a 1 or 2 day car.
Only 3 levels. The overall complex is in a horseshoe shape with the pool in the middle. The 3rd fl...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.