The hotel is NOT what we expected! We are disappointed for the amount of money we paid! The best thing about this hotel is its staff – very friendly and helpful.
The location is not great, because it’s situated very far from everything and from the beach. The rooms are constantly moist and muggy, they smell humid, and all of our clothes became wet and smelly.
Remember! There are NO balconies in the rooms, only A/C, but it does not provide any fresh air, it only re-circulates, so you are staying in a damp and smelly kennel all the time. There is NOWHERE to dry off your wet towels and swimming suits, because there are no balconies.
The beds are comfortable, linen is changed often and the cleaners work hard. But the shower is uncomfortable and old fashioned, and fixed to the wall above head level. The pool is a joke, it’s a decoration only.
Wi-fi works ok.
The noise insulation in the hotel is poor. You can’t sleep hearing all the music from bars nearby. You can even hear people walking to their rooms in the middle of the night, sometimes at 4 am, and talking to each other. This place is REALLY NOISY at night and we could hardly sleep until 1-2 am.
The hotel overcharges. Please note! When you pay your hotel bill, they charge you at the highest exchange rate. We lost almost 70 USD on this exchange rate.
The breakfast ladies are lovely and do a great job looking after the clients, BUT it’s not their fault that the food is rationed with very limited choice. We have never seen this in all our life traveling to different countries, even to small hotels! One kind of ham (sometimes only 2 slices left at 9.30 am), one kind of cheese (few slices as well), few slices of bread and sometimes we had to ask to replenish it, NO vegetables at all, 4-5 slices of papaya, melon and watermelon on the tray, and we are in a sunny tropical Mexico!!!
And of course, we could not avoid bacterial food poisoning, but this is Mexico with a low hygiene standards and no clean tap water (sandwiches with ham and cheese in their local supermarkets are sitting on the trays without a fridge when it’s +30). We had to pay to see a private doctor and have injections, we are still recovering!
We would NOT recommend this hotel to anybody. Some good points, but too many serious problems, and it is not cheap!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thanks for your time to give us this feedback, we are a boutique hotel located on Fifth Avenue, this we make the absolute silence is impossible and out of our hands to resolve. We regret that the weather has not been favorable and you had wet and rainy days!
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Thanks again for the comment all the details we will consider to be better!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.